100
NPS
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Flexion Therapeutics
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About Flexion Therapeutics' Brand
Flexion Therapeutics is a biopharmaceutical company focused on the development and commercialization of novel, local therapies for the treatment of patients with musculoskeletal conditions, beginning with osteoarthritis (OA), a type of degenerative arthritis. Among its major competitors, Flexion Therapeutics is ranked in 1st place for NPS while Alkermes is 2nd, and BioMarin Pharmaceutical Inc. is 3rd. Overall, Flexion Therapeutics has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $556.77M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Flexion Therapeutics Ranking
- #1 / 4 of its competitors
Flexion Therapeutics NPS
Flexion Therapeutics's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Flexion Therapeutics's customers would recommend using the product based on a scale of -100 to 100.
Flexion Therapeutics Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Flexion Therapeutics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
How Other Brands Compare
Flexion Therapeutics is ranked first for NPS among its competitors. Amgen and Biogen come in second and third, with Pfizer coming in at #4. Among those competitors, it is the lowest valued company behind Pfizer.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Flexion Therapeutics NPS vs. Competitors
Compared to its competitors, Flexion Therapeutics's NPS is rated right above Alkermes.
Flexion Therapeutics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Flexion Therapeutics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Flexion Therapeutics Customer Loyalty vs. Competitors
Compared to its competitors, Flexion Therapeutics's Customer Loyalty score is rated right above Agios Pharmaceuticals.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Flexion Therapeutics | 100% |
 | Agios Pharmaceuticals | 100% |
 | Anika Therapeutics | 100% |
 | Alnylam Pharmaceuticals | 85% |
 | Constellation | 83% |
 | Alexion Pharmaceuticals | 78% |
 | Amgen | 77% |
 | Biogen | 75% |
 | BioMarin Pharmaceutical Inc. | 69% |
 | bluebird bio | 65% |
 | Pfizer | 65% |
 | Alkermes | 64% |
 | Akebia Therapeutics | N/A |
 | Apellis Pharmaceuticals | N/A |
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Flexion Therapeutics Product Quality
5/5
Flexion Therapeutics has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Flexion Therapeutics Product Information
Flexion Therapeutics’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Biotech and Pharmaceuticals
Flexion Therapeutics Product Quality vs. Competitors
Compared to its competitors, Flexion Therapeutics's Product Quality score is rated right above bluebird bio.
| COMPANY | Product Quality Score | |
|---|---|---|
| Flexion Therapeutics | 5/5 |
| bluebird bio | 4.2/5 |
| Alkermes | 4/5 |
| BioMarin Pharmaceutical Inc. | 4/5 |
| Biogen | 4/5 |
| Amgen | 3.8/5 |
| Alexion Pharmaceuticals | 3.8/5 |
| Alnylam Pharmaceuticals | 3.8/5 |
| Constellation | 3.7/5 |
| Pfizer | 3.2/5 |
| Anika Therapeutics | 1.5/5 |
| Agios Pharmaceuticals | 1.5/5 |
| Akebia Therapeutics | N/A |
| Apellis Pharmaceuticals | N/A |
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Flexion Therapeutics Pricing
Flexion Therapeutics ROI & Value For Money
4.5/5
Flexion Therapeutics has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Flexion Therapeutics Pricing vs. Competitors
Compared to its competitors, Flexion Therapeutics's ROI score is rated right above Anika Therapeutics, and is preceded by Agios Pharmaceuticals.
| COMPANY | Pricing Score | |
|---|---|---|
| Agios Pharmaceuticals | 5/5 |
| Flexion Therapeutics | 4.5/5 |
| Anika Therapeutics | 4.5/5 |
| Alkermes | 4/5 |
| bluebird bio | 4/5 |
| Biogen | 3.8/5 |
| BioMarin Pharmaceutical Inc. | 3.8/5 |
| Amgen | 3.8/5 |
| Alexion Pharmaceuticals | 3.7/5 |
| Constellation | 3.6/5 |
| Pfizer | 3.1/5 |
| Alnylam Pharmaceuticals | 3/5 |
| Akebia Therapeutics | N/A |
| Apellis Pharmaceuticals | N/A |
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Flexion Therapeutics Customer Service
4.5/5
Flexion Therapeutics has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Flexion Therapeutics's Customer Service
Address
10 Mall Road, Burlington, MA 01803
Website
http://www.flexiontherapeutics.com
Phone Number
7812022299
Flexion Therapeutics's Social Links
Flexion Therapeutics Customer Service vs. Competitors
Compared to its competitors, Flexion Therapeutics's Customer Service score is rated right above Alkermes.
| COMPANY | Customer Service Score | |
|---|---|---|
| Flexion Therapeutics | 4.5/5 |
| Alkermes | 4.2/5 |
| bluebird bio | 3.9/5 |
| Amgen | 3.9/5 |
| Biogen | 3.8/5 |
| BioMarin Pharmaceutical Inc. | 3.8/5 |
| Alexion Pharmaceuticals | 3.8/5 |
| Constellation | 3.7/5 |
| Alnylam Pharmaceuticals | 3.3/5 |
| Pfizer | 3.1/5 |
| Agios Pharmaceuticals | 2.5/5 |
| Anika Therapeutics | 2/5 |
| Akebia Therapeutics | N/A |
| Apellis Pharmaceuticals | N/A |
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Flexion Therapeutics as an Employer
4.8/5
Flexion Therapeutics has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Flexion Therapeutics scored a 100 for Net Promoter Score and a 87 for Employee Net Promoter Score. NPS gauges how likely a customer of Flexion Therapeutics would recommend the brand to a friend. ENPS measures how likely Flexion Therapeutics employees would recommend working at Flexion Therapeutics to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
87
eNPS Score
| 89% | Promoters |
|---|---|
| 9% | Passive |
| 2% | Detractors |
