100
NPS
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GP Transco
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About GP Transco's Brand
When we started GP Transco over 15 years ago, we set out to create a trucking and logistics company that is truly modern. With our priorities being the satisfaction of our clients and employees, a modern approach to the industry, and environmental consciousness, we agreed that as long as we provide our clients with excellent service while offering a modern work environment to our employees with competitive pay and outstanding benefits. Among its major competitors, GP Transco is ranked in 2nd place for NPS while Logistics.com is 1st, and Old Dominion Freight Line is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
GP Transco Ranking
- #1 / 4 of its competitors
GP Transco NPS
GP Transco's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GP Transco's customers would recommend using the product based on a scale of -100 to 100.
GP Transco Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GP Transco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
How Other Brands Compare
GP Transco is ranked first for NPS among its competitors. Jb hunt and Walmart come in second and third, with Sysco coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GP Transco NPS vs. Competitors
Compared to its competitors, GP Transco's NPS is rated right above Old Dominion Freight Line, and is preceded by Logistics.com.
| COMPANY | NPS Score | |
|---|---|---|
 | Logistics.com | 100 |
| GP Transco | 100 |
 | Old Dominion Freight Line | 41 |
 | Jb hunt | 33 |
 | NFI Industries | 19 |
 | FedEx Freight | 13 |
 | Walmart | 7 |
 | Fedex Supply Chain | 7 |
| Logistics IQ, LLC | N/A |
 | Sysco | -17 |
 | XPO | -38 |
 | Estes Express Lines | -45 |
| R+L Carriers | -50 |
 | Triton | -60 |
GP Transco Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GP Transco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GP Transco Customer Loyalty vs. Competitors
Compared to its competitors, GP Transco's Customer Loyalty score is rated right above FedEx Freight.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GP Transco | 100% |
| FedEx Freight | 88% |
| Fedex Supply Chain | 84% |
| NFI Industries | 77% |
| Walmart | 76% |
| Jb hunt | 74% |
| Sysco | 71% |
| Old Dominion Freight Line | 67% |
| Triton | 65% |
| R+L Carriers | 57% |
| Estes Express Lines | 56% |
| Logistics.com | 55% |
| XPO | 54% |
| Logistics IQ, LLC | N/A |
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GP Transco Product Quality
5/5
GP Transco has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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GP Transco Product Information
GP Transco’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.gptransco.com/
- Company Size
- 501-1,000 Employees
GP Transco Product Quality vs. Competitors
Compared to its competitors, GP Transco's Product Quality score is rated right above Logistics.com.
| COMPANY | Product Quality Score | |
|---|---|---|
| GP Transco | 5/5 |
| Logistics.com | 4.5/5 |
| Old Dominion Freight Line | 4.2/5 |
| NFI Industries | 3.6/5 |
| Jb hunt | 3.5/5 |
| Walmart | 3.5/5 |
| FedEx Freight | 3.4/5 |
| Fedex Supply Chain | 3.1/5 |
| Sysco | 3/5 |
| Triton | 2.6/5 |
| XPO | 2.4/5 |
| Estes Express Lines | 2.1/5 |
| R+L Carriers | 2/5 |
| Logistics IQ, LLC | N/A |
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GP Transco Pricing
GP Transco ROI & Value For Money
5/5
GP Transco has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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GP Transco Pricing vs. Competitors
Compared to its competitors, GP Transco's ROI score is rated right above Old Dominion Freight Line.
| COMPANY | Pricing Score | |
|---|---|---|
| GP Transco | 5/5 |
| Old Dominion Freight Line | 4.1/5 |
| Logistics.com | 4/5 |
| NFI Industries | 3.7/5 |
| Jb hunt | 3.6/5 |
| Walmart | 3.5/5 |
| FedEx Freight | 3.4/5 |
| Fedex Supply Chain | 3.1/5 |
| Sysco | 3/5 |
| Triton | 3/5 |
| XPO | 2.2/5 |
| R+L Carriers | 2.1/5 |
| Estes Express Lines | 2/5 |
| Logistics IQ, LLC | N/A |
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GP Transco Customer Satisfaction (CSAT)
GP Transco Customer Satisfaction (CSAT) Score
100 / 100
GP Transco has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GP Transco Customer Satisfaction vs. Competitors
Compared to its competitors, GP Transco's Customer Satisfaction score is rated right above Old Dominion Freight Line, and is preceded by Logistics.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Logistics.com | 100% |
| GP Transco | 100% |
| Old Dominion Freight Line | 78% |
| FedEx Freight | 66% |
| Walmart | 66% |
| NFI Industries | 61% |
| Jb hunt | 60% |
| Fedex Supply Chain | 56% |
| Sysco | 41% |
| XPO | 36% |
| Estes Express Lines | 33% |
| R+L Carriers | 21% |
| Triton | 0% |
| Logistics IQ, LLC | 0% |
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GP Transco Customer Service
5/5
GP Transco has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About GP Transco's Customer Service
Address
3200 Channahon Rd, Joliet, IL 60436
Website
https://www.gptransco.com/
Phone Number
(800) 460-5071
GP Transco's Social Links
GP Transco Customer Service vs. Competitors
Compared to its competitors, GP Transco's Customer Service score is rated right above Old Dominion Freight Line.
| COMPANY | Customer Service Score | |
|---|---|---|
| GP Transco | 5/5 |
| Old Dominion Freight Line | 4.2/5 |
| Logistics.com | 4/5 |
| NFI Industries | 3.8/5 |
| Jb hunt | 3.4/5 |
| FedEx Freight | 3.4/5 |
| Walmart | 3.3/5 |
| Sysco | 3/5 |
| Triton | 2.9/5 |
| Fedex Supply Chain | 2.8/5 |
| XPO | 2.1/5 |
| R+L Carriers | 2.1/5 |
| Estes Express Lines | 2/5 |
| Logistics IQ, LLC | N/A |
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GP Transco as an Employer
Consumer vs. Employees
GP Transco scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of GP Transco would recommend the brand to a friend. ENPS measures how likely GP Transco employees would recommend working at GP Transco to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 78% | Promoters |
|---|---|
| 11% | Passive |
| 11% | Detractors |
