9
NPS
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Brand Page
Patreon
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About Patreon's Brand
Patreon is the best place for creators to build memberships by providing exclusive access to their work and a deeper connection with their communities. Hundreds of thousands of video creators, podcasters, musicians, writers, game developers, and more are achieving creative and financial freedom doing what they love on Patreon, powered directly by fans who love what they do. Our endgame? A new creative economy that puts the power back in creators’ hands. Among its major competitors, Patreon is ranked in 12th place for NPS while Airtable is 1st, and Discord is 2nd.Their current valuation is $660.00M
Brand at a Glance
52%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Patreon Ranking
- #4 / 4 of its competitors
Patreon NPS
Patreon's Net Promoter Score (NPS) is a 9 with 50% Promoters, 9% Passives, and 41% Detractors. Net Promoter Score tracks whether Patreon's customers would recommend using the product based on a scale of -100 to 100.
Patreon Overall NPS
| 50% | Promoters |
|---|---|
| 9% | Passives |
| 41% | Detractors |
Patreon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 29 | Aug 2021 | 29 |
Sep 2021 40 | Sep 2021 | 40 |
Oct 2021 42 | Oct 2021 | 42 |
Nov 2021 26 | Nov 2021 | 26 |
Dec 2021 23 | Dec 2021 | 23 |
Jan 2022 23 | Jan 2022 | 23 |
Feb 2022 25 | Feb 2022 | 25 |
Oct 2022 23 | Oct 2022 | 23 |
Dec 2022 20 | Dec 2022 | 20 |
Apr 2023 14 | Apr 2023 | 14 |
Jul 2025 12 | Jul 2025 | 12 |
Apr 2026 10 | Apr 2026 | 10 |
How Other Brands Compare
Patreon is ranked #4 for NPS among its competitors. Spotify and Shopify come in first and second, with Block coming in at third. Among those competitors, it is the lowest valued company behind Shopify.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Patreon NPS by Gender
Female customers rated Patreon's NPS 6 points higher than Male customers.
Male
-34
Patreon's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-28
Patreon's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Patreon NPS by Ethnicity
Patreon's NPS was rated -100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -100 | African American/Black | -100 |
Patreon NPS by Age
Patreon's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Patreon NPS by Usage
Patreon's NPS was rated the highest by customers who have used Patreon's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Patreon Customer Reviews
Out of the 3 Patreon customer reviews 1 was positive and 2 were constructive. Patreon customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Patreon Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Patreon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Patreon Customer Loyalty Score by Gender
Female customers rated Patreon's Customer Loyalty score 24% higher than Male customers.
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Male
25%
Yes
Female
49%
Yes
Patreon Customer Loyalty Score by Ethnicity
Patreon's Customer Loyalty score was rated 40% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Patreon.
40
out of 100
African American/Black
Patreon Customer Loyalty Score by Age
Patreon's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Patreon.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
31-35 10% | 31-35 | 10% |
41-45 40% | 41-45 | 40% |
Patreon Customer Loyalty Score by Usage
Patreon's Customer Loyalty score was rated the highest by customers who have used Patreon's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Patreon Customer Loyalty Score by Industry
Patreon's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Patreon Customer Loyalty vs. Competitors
Compared to its competitors, Patreon's Customer Loyalty score is rated right below Gracenote.
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Patreon Product Quality
3.1/5
Patreon has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Patreon Product Information
Patreon’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Patreon's product the highest. Reviewers from the Arts and Entertainment industry rated Patreon the lowest at 2.3.
- Website
- https://www.patreon.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Quick Insights into Patreon Product Quality
Patreon's Product Quality score was rated highest by customers who have used Patreon's products/services for Less than 1 Year, and rated lowest by customers who have used Patreon's products/services for 5 to 10 Years.
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Ranked Patreon Product Quality the Highest
Ranked Patreon Product Quality the Lowest
Patreon Product Quality Score by Gender
Female customers rated Patreon's Product Quality score 0.9 stars higher than Male customers.
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Male
2.1/5
Female
3/5
Patreon Product Quality Score by Ethnicity
Patreon's Product Quality score was rated 1.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Patreon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Patreon Product Quality Score by Age
Patreon's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Patreon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.9 | 26-30 | 1.9 |
31-35 1.5 | 31-35 | 1.5 |
41-45 3.5 | 41-45 | 3.5 |
Patreon Product Quality Score by Usage
Patreon's Product Quality score was rated the highest by customers who have used Patreon's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Patreon Product Quality Score by Industry
Patreon's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Patreon Product Quality vs. Competitors
Compared to its competitors, Patreon's Product Quality score is rated right below Gracenote.
Unlock Patreon Product Quality vs. Competitors Data
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Patreon Pricing
Patreon ROI & Value For Money
3/5
Patreon has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Patreon Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Patreon.
Quick Insights into Patreon ROI
Patreon's ROI score was rated highest by customers who have used Patreon's products/services for 1 to 2 Years, and rated lowest by customers who have used Patreon's products/services for 5 to 10 Years.
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Ranked Patreon ROI the Highest
Ranked Patreon ROI the Lowest
Patreon ROI Score by Gender
Female customers rated Patreon's ROI score 0.1 stars higher than Male customers.
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Male
2.6/5
Female
2.7/5
Patreon ROI Score by Ethnicity
Patreon's ROI score was rated 1.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Patreon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Patreon ROI Score by Age
Patreon's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Patreon.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
31-35 1.5 | 31-35 | 1.5 |
41-45 3.1 | 41-45 | 3.1 |
Patreon ROI Score by Usage
Patreon's ROI score was rated the highest by customers who have used Patreon's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Patreon ROI Score by Industry
Patreon's ROI score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Patreon Pricing vs. Competitors
Compared to its competitors, Patreon's ROI score is rated right below YouTube.
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Patreon Customer Satisfaction (CSAT)
Patreon Customer Satisfaction (CSAT) Score
50 / 100
Patreon has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
35%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Patreon Customer Satisfaction
Patreon's Customer Satisfaction score was rated highest by customers who have used Patreon's products/services for Less than 1 Year, and rated lowest by Male customers.
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Ranked Patreon Customer Satisfaction the Highest
Ranked Patreon Customer Satisfaction the Lowest
Patreon Customer Satisfaction Score by Gender
Patreon's Customer Satisfaction score was rated 33 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Patreon.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
Patreon Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Patreon's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Patreon.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
34%
Very Dissatisfied
33%
Patreon Customer Satisfaction Score by Age
Patreon's Customer Satisfaction score was rated 33 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% |
Patreon Customer Satisfaction Score by Usage
Patreon's Customer Satisfaction score was rated 66 points by customers who have used Patreon's products/services for Less than 1 Year.
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Patreon Customer Satisfaction vs. Competitors
Compared to its competitors, Patreon's Customer Satisfaction score is rated right below YouTube.
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Patreon Customer Service
3/5
Patreon has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Patreon's Customer Service
Address
600 Townsend St, San Francisco, CA 94103
Website
https://www.patreon.com
Patreon's Social Links
Quick Insights into Patreon Customer Service
Patreon's Customer Service score was rated highest by customers who have used Patreon's products/services for 1 to 2 Years, and rated lowest by customers who have used Patreon's products/services for 5 to 10 Years.
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Ranked Patreon Customer Service the Highest
Ranked Patreon Customer Service the Lowest
Patreon Customer Service Score by Gender
Female customers rated Patreon's Customer Service score 0.3 stars higher than Male customers.
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Male
2.1/5
Female
2.4/5
Patreon Customer Service Score by Ethnicity
Patreon's Customer Service score was rated 1.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Patreon.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Patreon Customer Service Score by Age
Patreon's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Patreon.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
31-35 1.5 | 31-35 | 1.5 |
41-45 3.1 | 41-45 | 3.1 |
Patreon Customer Service Score by Usage
Patreon's Customer Service score was rated the highest by customers who have used Patreon's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Patreon Customer Service Score by Industry
Patreon's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.
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Patreon Customer Service vs. Competitors
Compared to its competitors, Patreon's Customer Service score is rated right below YouTube.
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Patreon as an Employer
4.6/5
Patreon has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Patreon scored a 9 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Patreon would recommend the brand to a friend. ENPS measures how likely Patreon employees would recommend working at Patreon to a friend.
Net Promoter Score
9
NPS Score
| 50% | Promoters |
|---|---|
| 9% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 57% | Promoters |
|---|---|
| 29% | Passive |
| 14% | Detractors |
