1-800 Contacts Culture | Comparably
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1-800 Contacts Claimed Company
"1-800 Contacts is an online retailer of disposables, toric, color, bifocal lenses, and eye care solutions." read more
EMPLOYEE
PARTICIPANTS
41
TOTAL
RATINGS
377
Updated on: January 28, 2026

1-800 Contacts Company Culture

1-800 Contacts Culture

This score is derived from employee ratings & reviews
A+
4.6/5

Top Rated Culture Dimensions

CEO Rating
A+
Environment
A+
Executive Team
A+
Leadership
A+
Manager
A+

1-800 Contacts CEO

Top 5%Top 5% of Similar Size Companies on Comparably
John Graham 1-800 Contacts' CEO
John Graham
81 /100
See More

Diversity at 1-800 Contacts

N/A

Women at 1-800 Contacts

Top 10%Top 10% of Similar Size Companies on Comparably
A

Women at 1-800 Contacts have rated Perks And Benefits, Meetings, and Team as the highest categories they have scored

1-800 Contacts eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 25%Top 25% of Similar Size Companies on Comparably

Recommend to a Friend?

31

1-800 Contacts employees are 31% more likely to recommend 1-800 Contacts as a great place to work

61%Promoters
9%Passives
30%Detractors

Working at 1-800 Contacts

Working at 1-800 Contacts is rated highly by 41 employees, across various culture dimensions. 1-800 Contacts employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting 1-800 Contacts’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 25% compared to other companies in Salt Lake City. See below in detail how working at 1-800 Contacts was rated by employees.

Overall Company Culture at 1-800 Contacts

A+

Overall Company Culture at 1-800 Contacts is rated A+

Last updated today

Top
5%

1-800 Contacts ranks in the Top 5% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score

1-800 Contacts Employee Reviews

Out of 33 1-800 Contacts employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping 1-800 Contacts improve their work culture.

93%
7%
Positive Reviews93%
Constructive Feedback7%

Positive Reviews From 1-800 Contacts Employees

  • What did you like most about the interview process?
    It was genuinely like a conversation with a friend rather than the standard stress inducing interrogation.
  • What makes you most happy at work?
    The ability to help people empowered by the company with the trust to help any way I could given unique situations.
  • What is most positive about the culture and environment at your company?
    Inclusiveness. I learn differently. I can come across as argumentative but my flaws were embraced and I never once felt unheard.
Read More Positive Reviews

Constructive Feedback From 1-800 Contacts Employees

  • Why do you feel undervalued and what would make you feel better about your compensation?
    I work hard and stay loyal every day and make the company money and i am paid less than a fast food worker.
Read More Constructive Reviews

1-800 Contacts Company Information

1-800 Contacts Company Overview

"1-800 Contacts is an online retailer of disposables, toric, color, bifocal lenses, and eye care solutions."

1-800 Contacts Mission, Vision & Values

1-800 Contacts Mission & Values

Changing the way people buy vision, making it simple and affordable.

1-800 Contacts Mission, Vision & Values
Headquarter261 W Data Drive
Draper, UT 84020
United States of America
Websitewww.1800contacts.com
Founding Date1995
Tel801-316-5000
Company StatusPrivate

1-800 Contacts Competitors

1-800 Contacts competitors include Costco, CooperVision, Coastal, and 1-800 FLOWERS. 1-800 Contacts ranks 1st in Overall Culture Score on Comparably vs its competitors. See below how 1-800 Contacts compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    1-800 Contacts' Logo
    1-800 Contacts
    4.6/5
  2. #2
    Costco's Logo
    Costco
    4.6/5
  3. #3
    CooperVision's Logo
    CooperVision
    4.5/5
  4. #4
    Coastal's Logo
    Coastal
    3.6/5
  5. #5
    1-800 FLOWERS' Logo
    1-800 FLOWERS
    3.2/5
Learn More About 1-800 Contacts Competitors
  • Culture Video

1-800 Contacts Employees

41 employees at 1-800 Contacts have reviewed 1-800 Contacts across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.

Overall, the 41 1-800 Contacts employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at 1-800 Contacts are pleased with their total compensation at 1-800 Contacts, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at 1-800 Contacts are extremely happy with their team. 41 Participants grade the quality of their coworkers an A. The majority believe the meetings at 1-800 Contacts are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at 1-800 Contacts believe the environment at 1-800 Contacts is positive. Most Participants believe the pace of work at 1-800 Contacts is comfortably fast. About 92% of the employees at 1-800 Contacts work 8 hours or less, while 8% of them have an extremely long day - longer than twelve hours.

Overall, the employees at 1-800 Contacts are happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

Joining 1-800 Contacts - Employee Onboarding

The prevailing opinion from employees about joining 1-800 Contacts is that the company was unprepared on their first day. 1-800 Contacts employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

1-800 Contacts Employee Onboarding

1-800 Contacts KPIs and OKRs

At 1-800 Contacts 100% of employees think their department KPIs and OKRs are clear. Employees’ understanding of 1-800 Contacts' KPIs and OKRs is essential for its success. Out of 3 1-800 Contacts employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 3 have said yes.

AnswerPercent
Yes100%
No0%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes100%
No0%
Are the KPIs/OKRs for your department clear?
1-800 Contacts KPIs & OKRs

1-800 Contacts CEO & Leadership

1-800 Contacts CEO - John Graham

John Graham 1-800 Contacts' CEO
81 /100

John’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 20% compared to the CEOs of all other companies in Salt Lake City. 1-800 Contacts’s CEO is highly regarded especially by Female employees, employees with the company for 1 to 2 Years, and Caucasian employees. However, Male employees and employees with 6 to 10 Years experience have a less favorable view of the CEO and believe there is room for improvement. Compared to 1-800 Contacts’s competitors, John Graham ranks right above Costco CEO W. Craig Jelinek. Under Graham’s leadership, 1-800 Contacts employee respondents are most happy about their Environment and the company’s Executive Team. Professional Development and eNPS are two areas, according to respondents, where 1-800 Contacts could stand to see real improvement.

1-800 Contacts Leadership

The 1-800 Contacts Executive Team is rated an “A+” and led by CEO John Graham, CFO / COO Shane Jones, and VP Information Technology Operations Alan Cottle

  • John Graham CEO / President

    John Graham CEO / President

    John Graham serves as the CEO / President of 1-800 Contacts.

  • Shane Jones CFO / COO

    Shane Jones serves as the CFO / COO for 1-800 CONTACTS. Shane started at 1-800 CONTACTS in March of 2018. Shane is based... read more

  • Alan Cottle VP Information Technology Operations

    Alan Cottle serves as the VP Information Technology Operations for 1-800 CONTACTS. Alan started at 1-800 CONTACTS in... read more

  • Kenton Nielson Director of Business Development

    Kenton Nielson serves as the Director of Business Development for 1-800 CONTACTS. Kenton started at 1-800 CONTACTS in... read more

  • Brandon Adams Director of Business Development

    Brandon Adams serves as the Director of Business Development for 1-800 CONTACTS. Brandon started at 1-800 CONTACTS in... read more

  • Amy Larson VP, Digital Commerce

    Amy Larson serves as the VP, Digital Commerce for 1-800 CONTACTS. Amy started at 1-800 CONTACTS in October of 2017. Amy... read more

  • Tim Willden Chief Information Security & Compliance Officer

    Tim Willden serves as the Chief Information Security & Compliance Officer for 1-800 CONTACTS. Tim started at 1-800... read more

  • Brett Gappmayer Interim Chief Financial Officer

    Brett Gappmayer serves as the Interim Chief Financial Officer for 1-800 CONTACTS. Brett started at 1-800 CONTACTS in May... read more

  • Cindy Williams General Counsel and Senior Vice President

    Cindy Williams serves as the General Counsel and Senior Vice President of 1-800 CONTACTS. Cindy currently resides in the... read more

See More Executives

Explore 1-800 Contacts Leadership Team

1-800 Contacts Salaries

How much does 1-800 Contacts pay?

How much do people at 1-800 Contacts get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at 1-800 Contacts is $107,299, or $51 per hour, while the estimated median salary is $102,381, or $49 per hour.

At 1-800 Contacts, the highest paid job is a General Counsel at $222,619 annually and the lowest is a CS Rep at $35,030 annually. Average 1-800 Contacts salaries by department include: Engineering at $130,127, HR at $112,974, IT at $93,157, and Customer Support at $68,296. Half of 1-800 Contacts salaries are above $102,381.

18 employees at 1-800 Contacts rank their Compensation in the Top 15% of similar sized companies in the US (based on 54 ratings) while 17 employees at 1-800 Contacts rank their Perks And Benefits in the Top 5% of similar sized companies in the US (based on 18 ratings).

Last updated months ago.

1st Percentile
$56k
$56k1st Percentile
17th Percentile
$79k
$79k17th Percentile
33rd Percentile
$100k
$100k33rd Percentile
50th Percentile
$156k
$156k50th Percentile
67th Percentile
$208k
$208k67th Percentile
83rd Percentile
$263k
$263k83rd Percentile
100th Percentile
$269k
$269k100th Percentile
$107,299*
Average Compensation
$102,381*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

1-800 Contacts Salaries by Department

Explore 1-800 Contacts Salaries

Diversity & Inclusion at 1-800 Contacts

The Diversity score provides insights into how diverse employees feel and rate their work experience at 1-800 Contacts across various culture dimensions.

Ranked Culture the Highest

Women 89/100
Tenure - 1 to 2 Years
Men N/A/100
Diverse Employees N/A/100

Ranked Culture the Lowest

Women N/A/100
Men N/A/100
Diverse Employees N/A/100
Explore 1-800 Contacts Diversity & Inclusion

1-800 Contacts Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Health Insurance
Explore 1-800 Contacts Perks and Benefits

1-800 Contacts PTO

1-800 Contacts' PTO and Vacation policy typically gives unlimited days off a year. 1-800 Contacts' benefits and PTO Package averages to represent a $1000 -$1500 cash value per month.

AnswerPercent
Flex Time0%
Vacation Policy0%
Office Meals0%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No100%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo0%
$1500 - $2500/mo0%
$1000 -$1500/mo100%
$500 -$1000/mo0%
Less than $500/mo0%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
1-800 Contacts PTO Policy

1-800 Contacts Careers

1-800 Contacts Jobs

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H1B Visa

In 2019, 1-800 Contacts applied for 1 H1B visas. Of the work permits applied for, 100% were approved.

Work Permit Application Outcome

1
Total Applied
  • 100% Granted (1 out of 1)
  • 0% Denied ( out of 1)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 1)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 1)

This data was calculated using publicly sourced data from OFLC Performance Data

Let 1-800 Contacts Know You Want To Work There

Overview of Candidates Interested in 1-800 Contacts on Comparably

Candidates By Department

All Industries
20%
Engineering
20%
Product
20%
Operations
20%
IT
20%

Candidates By Location

Sandy
40%
Salt Lake City
20%
South Jordan
20%
Orem
20%

Frequently Asked Questions regarding 1-800 Contacts

What is 1-800 Contacts address?

1-800 Contacts location is at 261 W Data Drive

Who is the CEO of 1-800 Contacts?

1-800 Contacts CEO is John Graham, their score by employees is 81

What is 1-800 Contacts eNPS?

The eNPS for 1-800 Contacts is 31

What is the salary for Director of Sales in 1-800 Contacts?

Director of Sales average salary in the US is 208k

What are the salaries in the Engineering in 1-800 Contacts?

The average salaries for Engineering in 1-800 Contacts is 130k

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