ADP Client Services Department Employee Reviews
Briefly describe your overall experience at your company
Posted a day ago
What do you like best about the leadership team?
they teach you to work smarter
Posted a day ago
My direct manager listens to our team concerns and we know he supports us all.
Posted 5 days ago
Our leadership team recognizes and celebrates good work. They are transparent in future plans and are open to strategy ideas from all associates.
Posted 5 days ago
Polished presentation. Very outward focused on image
Posted 12 days ago
They care and show that they care.
Posted 13 days ago
What does the leadership team need to get better at?
To be objective when it comes to the promotion and not to have preferences for the country they represent.
Communicating in a way that builds trust.
Stop asking us to manipulate stats to give 'sea of green' dashboard. Its uncomfortable & creating stats that mean nothing as they are fake. I am a strong believer in the power that statistics have & how useful they can be but what we are being asked to do by our Service Dir makes a mockery of it all
What is the best part about your compensation package?
Health benefit options are very good.
Posted 5 days ago
I will never take for granted that I am allowed 100% Work From Home and that, in and of itself, is why comp is less of importance to me. That said, I am fairly compensated.
Posted 5 days ago
Reasonable cost for EE only coverage
Posted 12 days ago
The best part about the compensation package is that we are paid well. I also enjoy having an onsite Dr available.
Posted 13 days ago
Maybe its my old school mindset (i was born 1997 so not old school), but I was a Salaried Manager at my last job, but here im getting paid the same! AND IM HOURLY!! I dont have to worry about anyone except my own work, AND YOU HAVE KAISER!!!!
Posted 13 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
Pay and benefits and can facility and FPR and VPI
Posted a day ago
SMH smh SMH smh SMH smh
Posted 13 days ago
Our rates are below industry standards
Posted 13 days ago
more money would be helpful, especially with the rising cost of food/gas life
Posted 13 days ago
I am a home-shored associate and think there are some improvements that can be made to engage this population more
Posted 13 days ago
What are some of the best things about your team?
Nothing can beat their nonproductive talks
Posted a day ago
Everyone looks out for each other and they are not afraid or selfish with their knowledge sharing.
Posted 5 days ago
My team has the work ethic of a group of work horses, but we also know how to have a good time. Work hard, play hard.
Posted 5 days ago
The professional knowledge and commitment to client and peers
Posted 12 days ago
they are very understanding and make you feel welcome.
Posted 13 days ago
What do your coworkers need to improve and how could you work together better?
Do their own job and not worry about others. Go the extra mile to get the task completed
Posted 13 days ago
multiple agents are lacking training and causes us to educate them on their own processes
Posted 13 days ago
I interact as much as I want to
Posted 13 days ago
there is a lack of responsiveness most of the time and lack of accountability. Does not seem as though the same standards are held across all teams
Posted 13 days ago
Some coworkers see you as a threat to them they make dishonest reports to upper management regarding you. in an attempt to remove from their team
What is most positive about the culture and environment at your company?
not come across as yet
Posted a day ago
Everyone is very welcoming and inclusive.
Posted 5 days ago
I can be my authentic self.
Posted 5 days ago
peer commitment in BU and among many partner BUs
Posted 12 days ago
they care and show how they care.
Posted 13 days ago
What needs to change to make the company culture better?
Follow through on company rules and make sure that all are complying.
People need to get back to wanting to do a good job and service their clients
I would say to educate the people to make the culture better.
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
salary and leaves and etc
Posted a day ago
I enjoy working with my team.
Posted 5 days ago
The work I do, supporting clients, and partnering and strategizing internally.
Posted 5 days ago
Successful delivery of client system
Posted 12 days ago
Knowing that i can drive my leader CRAZY :-)
Posted 13 days ago
What's going wrong and how can it be improved?
Colleagues create a toxic environment
Posted 13 days ago
Treat all employees equally. Regardless of race, colour, location. Stop higher ppl that have zero payroll knowledge.
I think we've always struggling to maintain enough reps to give clients the most time and attention that they honestly expect from us. Burn out becomes very real and hard because with experience, you feel pushed to take on more.
its total chaos on the lyric side of the house. we dont have the proper support or support mechanism clients are being onboarded too fast and not fully prepared the service team has to work twice as hard to stabilize once turned over
I feel like once we are actually paid good money. Everything will be fine. This is a billion-dollar company, and we get pennies compare to the people who are the face of the company we make the company as the "little people" doing ALL the work.
What do you like best about your company?
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What would you most like to see improved at your company?
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