ADP Client Services Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They keep us informed about the company
Communication, ethics, Diversity and Inclusion,
Positivity, Growth, Education Knowledge Experience
Feeling valued and included by not just the leadership team but by my peers as well.
Keep our business unit current with business changes and overall communication.
What does the leadership team need to get better at?
To be objective when it comes to the promotion and not to have preferences for the country they represent.
Communicating in a way that builds trust.
Stop asking us to manipulate stats to give 'sea of green' dashboard. Its uncomfortable & creating stats that mean nothing as they are fake. I am a strong believer in the power that statistics have & how useful they can be but what we are being asked to do by our Service Dir makes a mockery of it all
What is the best part about your compensation package?
I do not use ADP benefits as I use my husbands
I enjoy the variety of benefits offered
health insurance, retirement savings and my pension plan
401k, Pet Insurance, Time off
Health Reward challenges to incentivise healthy habits.
Why do you feel undervalued and what would make you feel better about your compensation?
Being shown by the company that we are valuable to them. First company that I worked for that I received a 0.90 cents increase over a 3 year period. Providing free healthcare to employees.
Posted 7 days ago
An opt out a heslth insurance for other insursnce would be nice. I know others make more with less experience. You have to leave and come back to truly receive a bump in pay.
We were recently accquired and the previous company didnot have any proper guidelines for compensation. I am hoping ADP will do the right thing. Team member are compensated more than Manager.
The pay package could be improved
Took a bit of a paycut to come here and would love the opportunity for more money and advancement.
What are some of the best things about your team?
We all help each other out
support, trust, open and honest conversations
They are a world of knowledge, educational, fun
Inclusive, funny, outgoing, they really put the TEAM in team work!
Willingness to help and knowledge shared with others.
What do your coworkers need to improve and how could you work together better?
Some coworkers see you as a threat to them they make dishonest reports to upper management regarding you. in an attempt to remove from their team
Posted 7 days ago
Less meetings where only some team members attend. Not all invited.
All good , really not sure
Share valve in our meetings, not what they ate for dinner the night before.
They don't need to improve anything, they are the way they are and I am the way I am and we have to respect each other the way we are.
What is most positive about the culture and environment at your company?
Everyone is friendly and helpful
the culture and environment of ADP is very diverse and gives all ethnicities an opportunity to be included in every aspect of ADP
Always something to do and people to talk to
Coworkers are willing to hear different points of view with the goal of providing the best quality of service to our clients.
All of things outside of your job duties that allow you to get involved in the community and network with others
What needs to change to make the company culture better?
Follow through on company rules and make sure that all are complying.
People need to get back to wanting to do a good job and service their clients
I would say to educate the people to make the culture better.
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Getting higher metrics numbers compared to others in my team
Posted 7 days ago
helping clients and educating them
Being able to work from home
Helping and supporting out client's so their business can prosper.
Learning new things, talking to customers
What's going wrong and how can it be improved?
Treat all employees equally. Regardless of race, colour, location. Stop higher ppl that have zero payroll knowledge.
I think we've always struggling to maintain enough reps to give clients the most time and attention that they honestly expect from us. Burn out becomes very real and hard because with experience, you feel pushed to take on more.
its total chaos on the lyric side of the house. we dont have the proper support or support mechanism clients are being onboarded too fast and not fully prepared the service team has to work twice as hard to stabilize once turned over
I feel like once we are actually paid good money. Everything will be fine. This is a billion-dollar company, and we get pennies compare to the people who are the face of the company we make the company as the "little people" doing ALL the work.
We are being asked to manipulate stats which doesn't sit well with me. It makes me uncomfortable and wrong. Just to give the director a sea of green - makes a mockery of the power that real statistics can have and how they can be used to drive change forward
What do you like best about your company?
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What would you most like to see improved at your company?
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