ADP Client Services Department Employee Reviews
Briefly describe your overall experience at your company
Work is enjoyable and fulfilling. Co-workers are friendly and helpful.
Posted 7 days ago
Posted 22 days ago
What do you like best about the leadership team?
I like the transparency provided by the team.
Posted a day ago
Have some positive insights in company performance
Posted a day ago
Transparency with the goals and objectives of the company.
Posted 7 days ago
My team was recently realigned under new leadership so still adjusting
Posted 11 days ago
ADP Leadership is always open and forth coming with the progress of ADP's future.
Posted 15 days ago
What does the leadership team need to get better at?
To be objective when it comes to the promotion and not to have preferences for the country they represent.
Communicating in a way that builds trust.
Stop asking us to manipulate stats to give 'sea of green' dashboard. Its uncomfortable & creating stats that mean nothing as they are fake. I am a strong believer in the power that statistics have & how useful they can be but what we are being asked to do by our Service Dir makes a mockery of it all
What is the best part about your compensation package?
RRSP company match on each pay
Posted a day ago
Providing options that best suits the employee.
Posted 7 days ago
The best part of the compensation package is you know that you are compensated for your hard work and it does not go unnoticed.
Posted 15 days ago
401k match is nice. I don't use our medical
Posted 22 days ago
The amount of paid time off.
Why do you feel undervalued and what would make you feel better about your compensation?
more substantial raises. last couple of years has not covered the COLA in my area
Posted 11 days ago
Pay and benefits and can facility and FPR and VPI
SMH smh SMH smh SMH smh
Our rates are below industry standards
more money would be helpful, especially with the rising cost of food/gas life
What are some of the best things about your team?
They are very collaborative, positive and uplifting.
Posted a day ago
Friendly, compassionate, willingness to help.
Posted 7 days ago
How we come together to get answers and the job done
Posted 11 days ago
My team always works well together and all are willing to pitch in and help out.
Posted 15 days ago
Caring and supportive. We help each of us succeed
Posted 22 days ago
What do your coworkers need to improve and how could you work together better?
some coworkers are not qualified for the position they are in. Many need to drastically improve their payroll skills
Posted a day ago
Do their own job and not worry about others. Go the extra mile to get the task completed
multiple agents are lacking training and causes us to educate them on their own processes
I interact as much as I want to
there is a lack of responsiveness most of the time and lack of accountability. Does not seem as though the same standards are held across all teams
What is most positive about the culture and environment at your company?
Providing the tools and resources needed to perform our jobs effectively.
Posted 7 days ago
Very friendly and encouraging environment.
Posted 15 days ago
Recognition for doing a great job
Posted 22 days ago
That my leaders and peers set the bar for expectations on positivity and team environment.
I get to learn about everyone's backgrounds and where they came from - it is quite diverse
What needs to change to make the company culture better?
Follow through on company rules and make sure that all are complying.
People need to get back to wanting to do a good job and service their clients
I would say to educate the people to make the culture better.
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Team and the clients we support
Posted a day ago
I get lots accomplished and keep my clients happy
Posted a day ago
Completing tasks on time and accurately.
Posted 7 days ago
being able to resolve difficult issues
Posted 11 days ago
Completing a big project and knowing that I am assisting ADP to grow.
Posted 15 days ago
What's going wrong and how can it be improved?
Colleagues create a toxic environment
Treat all employees equally. Regardless of race, colour, location. Stop higher ppl that have zero payroll knowledge.
I think we've always struggling to maintain enough reps to give clients the most time and attention that they honestly expect from us. Burn out becomes very real and hard because with experience, you feel pushed to take on more.
I feel like once we are actually paid good money. Everything will be fine. This is a billion-dollar company, and we get pennies compare to the people who are the face of the company we make the company as the "little people" doing ALL the work.
its total chaos on the lyric side of the house. we dont have the proper support or support mechanism clients are being onboarded too fast and not fully prepared the service team has to work twice as hard to stabilize once turned over
What do you like best about your company?
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What would you most like to see improved at your company?
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