the job is great, working remotely and my specific client is excellent conparatively. despite concerns over communication interdepartmentally, i would not want to change my client or remote working opportunities. if this does happen, i may apply for another job within asurion, or another company.
What are some of the best things about your team?
my team in particular is small and manageable. i enjoy working remotely.
What is the best part about your compensation package?
i feel i make fair money for what i do. taking into consideration inflation, the recent raises feel just, and that is appreciated. the benefits are good. i wish there was more 401k match like other companies.
What's going wrong and how can it be improved?
there have been questions, concerns, and suggestions brought to the attention of leadership which do not get addressed. a lack of communication interdepartmentally causes a negative experience for the customer. my responsibility is to be on the receiving end of that frustration.
What does the leadership team need to get better at?
communication in addressing concerns. i have brought many things to the attention of leadership, as well as my coach, without getting any responses. these things would make my job easier and provide a better customer experience. unfortunately i have to deal with the negative customer experience.
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