Interactions with genuine issues that I'm able to help resolve.
What do you like best about the leadership team?
Genuinely "having our back" as far as the relatively uncommon moments where customers are hostile/abusive.
Why do you feel undervalued and what would make you feel better about your compensation?
Simply going off of the pay rate of similar jobs in the same position as I hold at Asurion, we're now at the lower end of pay rates for support staff.
What are some of the best things about your team?
We all genuinely care about each other, there's no mentality of "Come into work, work, and then leave" it's not uncommon for us to continue chatting well after our shifts have ended.
What is most positive about the culture and environment at your company?
Shift away from "The customer is always right" mentality, which while important, can be EXTREMELY detrimental to how support staff are perceived by customers calling in. To put it bluntly, when someone calls support because they did a function of their job wrong, it's necessary they're told politely
Other Employee Reviews for Asurion
×