There's a lot that needs fixing. I'm not convinced Asurion really knows what they got themselves in with this acquisition.
What is most positive about the culture and environment at your company?
The people I work with at the UBIF Help Desk and my fellow leaders on the UBIF side. Without them, I would have left the company a long time ago.
What are some of the best things about your team?
Despite the gross lack of compensation, our Team puts their best effort forward each and every day. Hardly complains unless it's truly warranted and in general are a beacon of light that keeps all of us going.
Why do you feel undervalued and what would make you feel better about your compensation?
I feel incredibly undervalued largely due to the disparity in roles compared to customer service, for example. We are also not paid a fair living wage relative to our area and our skillset. When pay has been discussed I have literally been told to "Go somewhere else".
What's going wrong and how can it be improved?
Asurion Leadership could actually listen to us when it comes to things we know more about than them. Portal and UBIF systems in general. They acquired us for a reason and it truly feels like we are being left to burnout as a resource when they could be utilizing us far better
What does the leadership team need to get better at?
The Leadership Team is in dire need of a reality check at the highest level. I am consistently amazed at how out of touch they are when it comes to what logistically works and what is purely a feel good concession. Were also not paid what we are worth by a longshot.
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