Aura Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
amazing and cannot wait to see where the next couple of years take us
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Driving very innovative work in a space that has a major impact to digital security. Hope we continue to increase employee benefits!
Review from Customer Success Dept
Very personable - Very willing to help with questions or to help find solutions to situation that come up. They make the work environment fun. They know me and I feel they care about my experience at Aura as an employee and as a person
Review from Customer Success Dept
Good vision, ideas, and ambitious while providing opportunities of growth for others.
Review from Customer Success Dept
Their vision for our product & company; their actions that show they care about the growth of the company and ensuring their employees are engaged & happy.
Review from Customer Success Dept
Genius level minds that are working together to ensure success for the brand and for each employee individually. They focus on doing the right thing the right way. No shortcuts to success and that is proving to be key as we continue in this hyper-growth stage
Review from Customer Success Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
Commission structure gives me a lot of opportunities to get commissions and increase my pay each month.
Review from Customer Success Dept
Potential for bonuses when exceeding your goals
Review from Customer Success Dept
AFFORDBALE benefit packages and also there is no set PTO - 'unlimited' PTO shows a trust in the caliber of employees that we have
Review from Customer Success Dept
Health options (based on salary) and 401K match.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Keep improving benefits: 401k match, remote work perks, professional development!
Review from Customer Success Dept
What are some of the best things about your team?
Remote conscious that people are on different time zones, super friendly, empathetic
Review from Customer Success Dept
We are truly a team. Everyone is willing to jump in and help when a team member needs it. Fun personalities - Our Team meetings are fun and helpful.
Review from Customer Success Dept
We all care about each other and have each other's back!
Review from Customer Success Dept
We are all remote but very tight knit. We utilize our chat, email and phones to communicate efficiently and to ensure that not just individually but as a team we are hitting the mark and goals set before us. And.. we have fun!
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There is a lack of (balanced) feedback and self-driven initiative. Honestly, some coworkers seems like they're okay doing the bare minimum and not aspiring to achieve more. When there is feedback, it's very subjective and not enough data to prove a point.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Everyone is very collaborative and eager to help drive towards the vision
Review from Customer Success Dept
Great group dynamic. Fun and helpful. Team spirit.
Review from Customer Success Dept
There is a sense of inclusion and friendliness about the culture that helps establish a healthy and happy rhythm.
Review from Customer Success Dept
Aura does a great job at including everyone in events, even though we are all spread out across the country
Review from Customer Success Dept
We have fun! We have a job to do but we enjoy each other's company. The culture at Aura is unparalleled as all are accepted in our ONE TEAM approach
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
smooth and concise which was extremely nice - other experiences with other companies have been very choppy and not candidate friendly
Review from Customer Success Dept
Clarity on the mission and no runaround on the responsibilities that you are accepted to take on. Small details are crucial in this business and that is made clear from the beginning.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
co-workers, mission and vision, innovation
Review from Customer Success Dept
I love the people that I work with.
Review from Customer Success Dept
Ability to work autonomously and insert my ideas - the downfall is the lack of recognition. Some things I've created to help improve productivity/efficiency get tossed aside because it's different than what the team has been used to doing for years.
Review from Customer Success Dept
The people I work with
Review from Customer Success Dept
The level of trust and responsibility that is put in me / our team. We are the busiest division in the company and continue to surpass set goals. Also, working 100% remote is awesome
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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