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Barracuda Networks Claimed Company
Barracuda Networks, Inc. is a company providing security, networking, and storage products based on network appliances and cloud services. The company's security products include products for protection against email, web surfing, web hackers, and instant messaging threats such as spam, spyware, trojans, and viruses.
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not bad could be way better but there's no interest in change and or growth with in barracuda to make things easier for us and better for the customer. i just get told this is how things are done so this is how we are going to do them..... how can you expect to grow as a company with that mindset?
Briefly describe your overall experience at your company
toxic culture, non existent leadership, belittlement (witch is said by hoss to do to "keep us in our place") you wonder why we have an issue with booking new clients? check glassdoor reviews on how our support staff is really treated and tell me what company wants to sign up and support that?
What do you like best about the leadership team?
their open door policy, although nothing is ever done to resolve issues
What makes you most happy at work?
just being able to help customers, meet their expectation of us as a company and myself
What is most positive about the culture and environment at your company?
literally nothing... i am a grown man who has been moved to tears because of what i have been put through here
What are some of the best things about your team?
how we are able to collaborate even while working from home, resolve issues and win awards all while working from home. witch we all want. none of us want to come back to the office.
What's going wrong and how can it be improved?
in order to improve the culture you'll need to clean house starting at the top with Hoss, and then Brian Wright, and then John Dickow. With these pieces in place there is no hope for change.
Why do you feel undervalued and what would make you feel better about your compensation?
knowledge base between products yet we're all paid the same. numbers are used to keep raises instead of giving them. no reward for hard work, you just look at 1 number. its very impersonal and cold.
What is most positive about the culture and environment at your company?
how we all seem to be there for one another. i am networked very well with in barracuda so i have made friends across all products. i started on the archiver team, was quickly moved to the backup team,... cross trained on ESS as well.
Why do you feel undervalued and what would make you feel better about your compensation?
the industry standard for the product i support and knowledge base you need to have to support the product is more than double what i am currently making. metrics for raises are based solely on 1 number, nothing else. there are no exceptions. just do more, take more, while having to beg for raises
What does the leadership team need to get better at?
everything.... support is broken from the top down. hoss facilitates the culture he wants and hes got it. we are told right from the director of ann arbors mouth we do not treat you well because we don't expect you to stay. and thats exactly how we are treated and paid. like we dont matter at all
What are some of the best things about your team?
how we are able to all keep our chins up in spite of the constant belittlement, the constant negative comments, under a manager that shouldn't even be in charge of a kindergarten class. he is the MOST incapable, inept person i am ever had to work under in my entire life, yet we say we want to change
Other Employee Reviews for Barracuda Networks
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