Barracuda Networks Customer Support Department Employee Reviews

The company is penny wise and pound foolish: many support staffers are working on old computers while sales are sent to a vacation on Barracuda's nickle for a week each year. Support staffers struggle to get by financially, but offices sit underutilized - even when occupied 3 out of 5 days a week.

Review from Customer Support Dept · Posted 15 days ago

Engaging and good learning experience. Some things can do improve.

Review from Customer Support Dept · Posted 17 days ago

This company has been a blessing to my life.

Review from Customer Support Dept · Posted 18 days ago

I work with many customers on daily basis. I get a chance to help customer to fix the problem. I am happy that I can get all kind of problems solved.

Review from Customer Support Dept

my overall experience here is amazing, the workers are nice and the work is exciting

Review from Customer Support Dept

Engaging leadership makes it best place to work alongwith letting you be yourself

Review from Customer Support Dept · Posted 17 days ago

I like that they are flexible and understanding

Review from Customer Support Dept · Posted 18 days ago

Clear vision and strategy and regular update and listen to feedback.

Review from Customer Support Dept

They like to put me on more products so i can learn more which also helps the company

Review from Customer Support Dept

They are transparent and also supportive

Review from Customer Support Dept

This survey was touted as anonymous. As

Review from Customer Support Dept · Posted 15 days ago

Improve and focus on employees and products

Review from Customer Support Dept · Posted 15 days ago

Care about people not numbers.

Review from Customer Support Dept

actually doing things managers do

Review from Customer Support Dept

Inspire confidence through quality products, investing in the company, and demonstrating the company and the employees have a future.

Review from Customer Support Dept

Personal and family insurance, benefits, allowances,

Review from Customer Support Dept · Posted 15 days ago

I enjoy the annual raises

Review from Customer Support Dept · Posted 18 days ago

Flexible work arrangements that help me manage work life balance.

Review from Customer Support Dept

My favorite part is the benefits and 401k

Review from Customer Support Dept

no comments as it could be better

Review from Customer Support Dept

Compensation is below where it needs to be for the level of work that staffers are doing. Many staffers have part-time jobs to supplement less than stellear pay at Barracuda Networks.

Review from Customer Support Dept · Posted 15 days ago

Compensation can be better vis-a-vi the job we are assigned to do

Review from Customer Support Dept · Posted 17 days ago

Based on the inflation and my start salary, I am almost earning the same but just work a lot more and have more resposibilities

Review from Customer Support Dept

I feel like im under paid for the last few years based on my role and below the market compared to other companies out there. Currently, I feel like there are no other roles for me to progress and would like C level management to look into this for someone who has been here long enough in the compan

Review from Customer Support Dept

The job I did, worth's more money. Also, no care at all, if we have kids and we need to be away to look after our kids. Does anyone believe that have a sick kid at home, will stay with a "stranger" nanny, while mum will be on the same place?

Review from Customer Support Dept

Hardworking, resilient, inspired by technology

Review from Customer Support Dept · Posted 15 days ago

collaborative and communicative. cultivating good culture.

Review from Customer Support Dept · Posted 17 days ago

I enjoy that everyone is thoughtful helpful and understanding and suppotrtive

Review from Customer Support Dept · Posted 18 days ago

Very supportive and strong collaboration.

Review from Customer Support Dept

They are very helpful to me

Review from Customer Support Dept

I enjoy interacting with the people in my department.

Review from Customer Support Dept · Posted 15 days ago

They are just coworkers, nothing more

Review from Customer Support Dept

paying attention to calls and daily job duties

Review from Customer Support Dept

It's impossible to get the support needed. Some are completely unresponsive and allowed to exist on another planet with blessing from their managers, while others act as gatekeepers unnecessarily.

Review from Customer Support Dept

My coworkers need support. The chain is set up to prevent bypassing, so gatekeeping occurs.

Review from Customer Support Dept

Communication inside of my department is stellar. My manager is supportive.

Review from Customer Support Dept · Posted 15 days ago

You are heard and acknowledged,

Review from Customer Support Dept · Posted 17 days ago

I enjoy that it is casual dress code. I enjoy that it is supportive for me to get help from others

Review from Customer Support Dept · Posted 18 days ago

Work life balance and well being also collaboration and teamwork.

Review from Customer Support Dept

Everyone's willing to teach me

Review from Customer Support Dept

Logical communication and fair compensation among co-workers.

Review from Customer Support Dept

As a communication company, actually communicate effectively. Cut out the "hail corporate" waffle, and get to the point. Make it so raises aren't unobtanium.

Review from Customer Support Dept

It's blindingly obvious it's crunch time at the circle factory. From the vanishing benefits to the lack of pay raises over the last two years to products that get worse over time with no documentation, Barracuda feels like a dead company running.

Review from Customer Support Dept

Engaging and lot of work to do,

Review from Customer Support Dept · Posted 17 days ago

I enjoy being able to help others whether its coworkers or customers and problem solve.

Review from Customer Support Dept · Posted 18 days ago

I enjoy working with customer with challenge problems.

Review from Customer Support Dept

To deal with complex issues that can challenge me

Review from Customer Support Dept

Meeting co-workers Food spending time with team

Review from Customer Support Dept

Non-sales departments (such as support, I.T., and facilities) are afterthoughts at best. We are understaffed and grossly underpaid. While it's true that our departments are a cost and do not generate revenue, consider how many customers you can retain without us.

Review from Customer Support Dept · Posted 15 days ago

Management appears to focus primarily on numbers rather than employee's wellbeing. Employees are given the same targets despite having different responsibilities and workloads. Some policies feel unnecessary.

Review from Customer Support Dept · Posted 15 days ago

It is just a job, if I had a choice not to work, I would not work!

Review from Customer Support Dept

Performance is judged mainly on metrics, overlooking effort and external factors. Expectations are high, resources are inefficiently allocated, and at times it feels like different rules apply to different people and comparisons are made across unequal levels.

Review from Customer Support Dept

There is a lot of confusion that our customer's are experiencing when it comes to the updated interface of the Barracuda One. The stress of the financial situation makes it seem like working here will never yield a way out of renting;

Review from Customer Support Dept