Barracuda Networks Customer Support Department Employee Reviews

Glad to be a part of a growing company that is great with helping its customers and I am part of that greatness and value we bring to make the company stay a top contender with great customer satisfaction. I feel good about that, to tell others. I feel pride in my company and myself.

Review from Customer Support Dept · Posted 4 days ago

In the 2 months I have been here, It has been great!

Review from Customer Support Dept · Posted 5 days ago

The company is penny wise and pound foolish: many support staffers are working on old computers while sales are sent to a vacation on Barracuda's nickle for a week each year. Support staffers struggle to get by financially, but offices sit underutilized - even when occupied 3 out of 5 days a week.

Review from Customer Support Dept

Engaging and good learning experience. Some things can do improve.

Review from Customer Support Dept

This company has been a blessing to my life.

Review from Customer Support Dept

Providing meaningful employee benefits and workplace.

Review from Customer Support Dept · Posted a day ago

Making things comfortable to the work environment and not being stressed out hourly, daily, weekly, monthly, or yearly. I can achieve so much more now without being stressed always.

Review from Customer Support Dept · Posted 4 days ago

I like that they are always trying to improve and do right by both employees and customers.

Review from Customer Support Dept · Posted 4 days ago

They share the same vision

Review from Customer Support Dept · Posted 5 days ago

Engaging leadership makes it best place to work alongwith letting you be yourself

Review from Customer Support Dept

This survey was touted as anonymous. As

Review from Customer Support Dept

Improve and focus on employees and products

Review from Customer Support Dept

Care about people not numbers.

Review from Customer Support Dept

actually doing things managers do

Review from Customer Support Dept

Inspire confidence through quality products, investing in the company, and demonstrating the company and the employees have a future.

Review from Customer Support Dept

Insurance, pay / allowance, food while working on premises.

Review from Customer Support Dept · Posted a day ago

The flex PTO is wonderful. Being able to take time when I need it is important to maintaining my work-life balance.

Review from Customer Support Dept · Posted 4 days ago

RRSP Matching is decent, but could be better.

Review from Customer Support Dept · Posted 5 days ago

Personal and family insurance, benefits, allowances,

Review from Customer Support Dept

I enjoy the annual raises

Review from Customer Support Dept

With family needs and expenses of benefits, I cannot simply fix vehicles or home or health needs in this day and age of expenses nowadays. I have no huge costs except insurance on family/cars and a low mortgage (1000sqfoot home), then a used car payment. I feel life is worse this year. stressed.

Review from Customer Support Dept · Posted 4 days ago

Compensation is below where it needs to be for the level of work that staffers are doing. Many staffers have part-time jobs to supplement less than stellear pay at Barracuda Networks.

Review from Customer Support Dept

Compensation can be better vis-a-vi the job we are assigned to do

Review from Customer Support Dept

Based on the inflation and my start salary, I am almost earning the same but just work a lot more and have more resposibilities

Review from Customer Support Dept

I feel like im under paid for the last few years based on my role and below the market compared to other companies out there. Currently, I feel like there are no other roles for me to progress and would like C level management to look into this for someone who has been here long enough in the compan

Review from Customer Support Dept

Hard working and relatable teammates.

Review from Customer Support Dept · Posted a day ago

Decent people who don't shy away from collaboration and helping others.

Review from Customer Support Dept · Posted 4 days ago

We are all helpful to any degree of need. collaborative also. guiding always. professional attitudes. pleasant. caring. kind. friendly. knowledgeable. passionate to help customers.

Review from Customer Support Dept · Posted 4 days ago

My team is very open minded and loves collaborating and working together.

Review from Customer Support Dept · Posted 4 days ago

they are a customer focused team

Review from Customer Support Dept · Posted 5 days ago

I enjoy interacting with the people in my department.

Review from Customer Support Dept

They are just coworkers, nothing more

Review from Customer Support Dept

My coworkers need support. The chain is set up to prevent bypassing, so gatekeeping occurs.

Review from Customer Support Dept

paying attention to calls and daily job duties

Review from Customer Support Dept

It's impossible to get the support needed. Some are completely unresponsive and allowed to exist on another planet with blessing from their managers, while others act as gatekeepers unnecessarily.

Review from Customer Support Dept

Open, with mixed nationalities even. I never hear gossip or negative talk, if that is just me or is true. We even experience different food options to try and discuss with others. talks can be on any topics and not debating/controversial. We are all different and do not always understand each other.

Review from Customer Support Dept · Posted 4 days ago

It has a sense of family.

Review from Customer Support Dept · Posted 5 days ago

Communication inside of my department is stellar. My manager is supportive.

Review from Customer Support Dept

You are heard and acknowledged,

Review from Customer Support Dept

I enjoy that it is casual dress code. I enjoy that it is supportive for me to get help from others

Review from Customer Support Dept

Logical communication and fair compensation among co-workers.

Review from Customer Support Dept

As a communication company, actually communicate effectively. Cut out the "hail corporate" waffle, and get to the point. Make it so raises aren't unobtanium.

Review from Customer Support Dept

It's blindingly obvious it's crunch time at the circle factory. From the vanishing benefits to the lack of pay raises over the last two years to products that get worse over time with no documentation, Barracuda feels like a dead company running.

Review from Customer Support Dept

Less stress than years past. Open market to snack from or have a meal as needed of different varieties to choose from. Financial vestment. 401k. Friendly co-workers.

Review from Customer Support Dept · Posted 4 days ago

Solving problems or issues for my customers.

Review from Customer Support Dept · Posted 5 days ago

Engaging and lot of work to do,

Review from Customer Support Dept

I enjoy being able to help others whether its coworkers or customers and problem solve.

Review from Customer Support Dept

I enjoy working with customer with challenge problems.

Review from Customer Support Dept

The daily workload is currently very heavy, we are expected to pick up extra tasks and cover for others. At the same time getting support from seniors and managements is difficult and those concerns when raised are unaddressed, then it gets out of control.

Review from Customer Support Dept · Posted a day ago

There is too much work and too few people to handle that workload. Everyday feels like I am going to war and holding the line. it becomes exhaustive compared to other teams.

Review from Customer Support Dept · Posted 4 days ago

Non-sales departments (such as support, I.T., and facilities) are afterthoughts at best. We are understaffed and grossly underpaid. While it's true that our departments are a cost and do not generate revenue, consider how many customers you can retain without us.

Review from Customer Support Dept

Management appears to focus primarily on numbers rather than employee's wellbeing. Employees are given the same targets despite having different responsibilities and workloads. Some policies feel unnecessary.

Review from Customer Support Dept

It is just a job, if I had a choice not to work, I would not work!

Review from Customer Support Dept