Cognia Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
I enjoy my work. When I have questions, I receive a timely response.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
They treat me as a professional, answer questions, and provide feedback that affirms my efforts and encourages my continued growth.
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They are supportive and provide the information needed to complete assignments.
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Always available, pleasant to work with.
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Transparency is important as well as accessibility
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The Executive Leadership Team supports employees and collaborates with employees.
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What does the leadership team need to get better at?
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What is the best part about your compensation package?
Health Care at Cognia is excellent.
Review from Customer Success Dept
We have plenty of PTO!
Review from Customer Success Dept
A key benefit of our compensation plan is the opportunity to contribute to a robust 403(b) plan, with the organization offering support to help grow your nest egg more quickly.
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The amount of PTO we receive.
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The matching retirement contributions is the best part of the compensation package.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
All of the team I've worked with so far have been positive and flexible - we all seem to be on the same page with regard to our purpose for serving schools.
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We have similar work ethics, collaborate well, and share information to support each other.
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We are always there to support each other.
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The team is highly functional and professional.
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Our strengths complement one another, creating great balance and effectiveness on our team.
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What do your coworkers need to improve and how could you work together better?
Communication can always be improved upon. Clear defined roles within departments for who handles what, so there isn't always a pass off to someone else when asking questions.
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What is most positive about the culture and environment at your company?
There are opportunities to be involved and connected with others to the degree you choose.
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My team and management make the work environment very positive.
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I am part-time and work from my home
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It is friendly and relaxed,
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The kindness and the compassion of colleagues.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
The process was professional, yet personable. Zoom isn't my favorite way to interact with people, but it works.
Review from Customer Success Dept
It was done with a positive attitude.
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It was not a complicated process, and I felt comfortable.
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Meeting and hiring about the work
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The opportunity to ask questions and provide skillsets to the team.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Knowing I've provided school leaders with sound feedback they can use to affirm their work and prompt their continued growth makes me feel good.
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Completing tasks on time and the support of our team.
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I can help educational institutions improve.
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Delivering professional develolment to leaders
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Being able to collaborate with professionals.
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What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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