Columbia Hospitality Claimed Company
OUR ENTREPRENEURIAL SPIRIT
IS ALIVE AND WELL
We'll try just about anything once. This entrepreneurial spirit is how Columbia Hospitality got its start. As a trusted partner of the Port of Seattle, having planned and executed many events for them, they asked Columbia CEO and Founder, John Oppenheimer, if he knew anyone who would be a good operator for the soon-to-be-built Bell Harbor International Conference Center. Having no management experience, naturally, John said, “Yes, US!” When asked why, his response was, “Because we’ve never done it before, but no one knows what your clients want better than us!”
We got the job, and we still have that job decades later.
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Being able to chat with my co-workers
What are some of the best things about your team?
All of us get along now. Our old enviorment really played a factor as to why there was so much tension. I appericate our new frong desk manager she's great!
What is most positive about the culture and environment at your company?
I feel like now we have the freedom of working ay out own pace. Not mircomanaging us which is great. I appericate that they now trust us enough to do our thing.
What does the leadership team need to get better at?
Management for the most part is helpful now. Our new front desk manager is hands on and helps us a lot as we need it. I think in general upper mangement is too worried about saving the company money. Not about keeping their employees happy or keeping them.
Why do you feel undervalued and what would make you feel better about your compensation?
Most Front desk agents in California make anywhere from 18-20$ an hour... I've been at PMR for a couple of years now and have recieved a "raise" once. Management says its because we get incentives. Incentives aren't like tips. Also being "full time" and no one having full time hours is a bummer
Response from Columbia Hospitality
Thank you for your candid feedback, which is highly valued. We appreciate your positive remarks about the team dynamic and your new front desk manager. Creating a harmonious work environment is essential for our team's success.
Your comments align with our goal of fostering autonomy and trust in our workplace, allowing you to excel at your own pace while receiving support when needed.
However, we've taken note of your concerns about favoritism and training. We're committed to addressing these issues and enhancing our training programs to provide equal opportunities for all team members.
Regarding compensation, we continuously assess our pay structures to ensure competitiveness. Your insights about local market rates are helpful and will be considered in our compensation reviews.
At Columbia Hospitality, we value every team member and aim to create a supportive, motivating environment. Your feedback encourages us to improve, and we invite you to reach out to our People & Culture (P&C) team to discuss your concerns further.
Thank you for your dedication to our team, and we look forward to enhancing your experience at Columbia Hospitality.
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