Columbia Hospitality Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept · See Columbia Hospitality's Response
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
What stands out about our leadership crew is how they're always in our corner, cheering us on and making sure we've got what we need to thrive. They're not just bosses; they're mentors who genuinely care about our growth and well-being. Plus, they're approachable and easy to talk to.
Review from Customer Success Dept
I don't think they do anything that affects my job
Review from Customer Success Dept · See Columbia Hospitality's Response
Living our values! No company is perfect, but CHI is always striving toward that goal! I am honored to be a part of this great team.
Review from Customer Success Dept
My manager is always willing to listen to my concerns and he treats every situation professionally.
Review from Customer Success Dept
The opportunitys it will present along with familiar faces makes my day enjoyable.
Review from Customer Success Dept
What does the leadership team need to get better at?
In short, communication and general leadership skills.
Review from Customer Success Dept
The Manager and Spa leader do not know how to talk to their employees.
Review from Customer Success Dept
I think Columbia Hospitality should change their name to Columbia Investment. Because with all the employees i work with loved the way our small town family business was in the first place before Columbia i dont think that Columbia should even be a hospitality buisness it should be an investmentonly
Review from Customer Success Dept · See Columbia Hospitality's Response
What is the best part about your compensation package?
Fair and great incentive packages
Review from Customer Success Dept
My dental insurance coverage and my 401(k) contributions are 2 of them.
Review from Customer Success Dept
Being able to stay at other locations with my family for a discounted rate.
Review from Customer Success Dept
Thank you so much on helping me I wish to return so bad great package
Review from Customer Success Dept
Discount when dining on site
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We are never given reviews, managers rarely talk to us other than to complain. As for compensation, a raise is needed every position, the list of tasks that we do grows daily but not our pay.
Review from Customer Success Dept
Believe in your own values. Treat everyone even the team members that are below you with care and appreciation. The higher ups never talk to workers. I can be let go to lack of knowledge on your end. I see it time and time again here
Review from Customer Success Dept · See Columbia Hospitality's Response
I don't necessarily feel undervalued, however in this economy the highest "compensation" to ever make me or people feel good is money. I would like to afford regular things such as a car and a house, to not be able to does make me feel undervalued. Maybe not by columbia hospitality but in society.
Review from Customer Success Dept
As a whole not as an individual.i believe with today's economic standing and they work we do at our hotel we are definitely under paid especially with omg standards we uphold daily.yes I believe we all deserve raises.
Review from Customer Success Dept
At Columbia Hospitality, we are committed to reviewing and aligning our compensation packages with industry standards and economic conditions. Please rest assured that your concerns are on our radar, and we are actively working on ways to enhance.
I feel I'm doing 2 jobs for the price of one.
Review from Customer Success Dept
What are some of the best things about your team?
Our team rocks because we're more than just colleagues; we're a tight-knit crew that supports each other through thick and thin. We collaborate seamlessly, celebrate victories together, and always have each other's backs.
Review from Customer Success Dept
We all work hard to keep your paycheck coming. For small amounts while upper gets paid. We all work hard to do our best. To keep customers happy. That means revenue for company. We want to be appreciated and included more
Review from Customer Success Dept · See Columbia Hospitality's Response
The front desk team are willing to listen to our suggestions and every interaction is met with a few laughs and compassion.
Review from Customer Success Dept
I work with very familiar faces, the best thing about my team is I already know they are kind, hardworking people. They get things done when needed at a timely manner.
Review from Customer Success Dept
Their willingness to take care of our customers.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There are some employees that do the absolute bare minimum but are promised high positions while the ones doing the work get micromanaged. It would be useful if these employees took pride in their work.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The most positive thing about our culture is how inclusive and supportive it is. We celebrate diversity, value everyone's input, and foster a sense of belonging. It's a place where you're encouraged to be yourself and thrive alongside a fantastic team.
Review from Customer Success Dept
There is none. No. Team building no opportunities due to working out butts off to make it. But have the fun in headquarters and parties we find out to late. Most positive is we get a paycheck. Not enough to pay anything but something is better then nothing. That's positive.
Review from Customer Success Dept · See Columbia Hospitality's Response
Everyone has an Open Door policy.
Review from Customer Success Dept
The culture and enviroments is rich throughout the company, shown with large open glass windows and diversity of the crew.
Review from Customer Success Dept
We are all family and in this together.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
My boss and coworkers. Also being able to be creative
Review from Customer Success Dept
People that are around the building I get to see
Review from Customer Success Dept · See Columbia Hospitality's Response
The continued growth and expanding opportunites. Also the 7th and 22nd of each month...
Review from Customer Success Dept
Laughing with my coworkers and the work itself isn't stressful
Review from Customer Success Dept
The environment around me. How people are speaking to me and whats going on. Anything can make me happy.
Review from Customer Success Dept
What's going wrong and how can it be improved?
I feel as though I am not taken seriously as a woman, constantly undermined and undervalued. I'm not sure it can be improved at this point
Review from Customer Success Dept
The manager and Spa leader need to learn how to talk to their employees and to not talk behind their backs.
Review from Customer Success Dept
I feel like im not as valued as an employee than i really should be.
Review from Customer Success Dept · See Columbia Hospitality's Response
What do you like best about your company?
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What would you most like to see improved at your company?
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