Columbia Hospitality Claimed Company
OUR ENTREPRENEURIAL SPIRIT
IS ALIVE AND WELL
We'll try just about anything once. This entrepreneurial spirit is how Columbia Hospitality got its start. As a trusted partner of the Port of Seattle, having planned and executed many events for them, they asked Columbia CEO and Founder, John Oppenheimer, if he knew anyone who would be a good operator for the soon-to-be-built Bell Harbor International Conference Center. Having no management experience, naturally, John said, “Yes, US!” When asked why, his response was, “Because we’ve never done it before, but no one knows what your clients want better than us!”
We got the job, and we still have that job decades later.
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Honestly it was a joke. Anything that was suggested to elevate the customer experience as shot down. Anything to make our jobs easier like actually using housekeeping task lists was shot down. Need to talk to the manager on Saturday or Sunday get ready to get chewed out you don't bother her.
Why do you feel undervalued and what would make you feel better about your compensation?
I worked 3-4 positions and was paid for 1 at 15hr considering I was running the front desk, cleaning and inspecting rooms, laundry, and grounds 17-18hr would have been appropriate
What's going wrong and how can it be improved?
Manager is negligent and rude to staff. There is no consistency to the scheduling or assigned duties. The only fix is to start over with a new manager and structure
What needs to change to make the company culture better?
Promote based on work ethic not personal relationships. Schedule based off work ethic and ability to complete tasks not based off personal relationships. Communicate early and effectively and preciesly. Pay more!
What do your coworkers need to improve and how could you work together better?
One can't focus to save her life but gets tasked with the most then forgets half another threatens to pepper spray anyone he feels is or will be a problem one can't see and cleans rooms.... do I need to continue
What does the leadership team need to get better at?
Communication for one I was laid off after 2months despite being told the property was staying open during the renovation and was given 17days to find a new job. With no guarantee of a position once it's reopened that's a terrible way to treat your employees
Response from Columbia Hospitality
Thank you for taking the time to share your thoughts and concerns about your experience at Columbia. I want you to know that your feedback is crucial to us, and we take it seriously.
I'm genuinely saddened to hear about your impressions of your time with us, especially the challenges you faced in your role. Your comments about leadership, communication, and scheduling are important, and I appreciate your honesty.
At Columbia Hospitality, we are committed to fostering a positive and inclusive work environment where everyone feels valued and supported. Your feedback prompts us to reevaluate our practices and make necessary improvements. I'd like to have a more in-depth conversation with you to gain further insights and understand your observations better.
If you're open to it, I'd be happy to connect with you directly. Alternatively, I can facilitate a discussion with one of our People & Culture Business Partners to ensure your concerns are heard and addressed appropriately.
Once again, thank you for sharing your perspective. We genuinely care about the experiences of our team members, and your feedback will contribute to our ongoing efforts to create a workplace where everyone thrives.
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