Columbia Hospitality Employee Reviews
Out of 1077 Columbia Hospitality employee reviews, 93% were positive. The remaining 7% were constructive reviews with the goal of helping Columbia Hospitality improve their work culture. The HR team, with 99% positive reviews, reports the best experience at Columbia Hospitality compared to all other departments at the company. The Product team offered the most constructive feedback, with 36% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
In short, communication and general leadership skills.
Review from Customer Success Dept
Our gm needs to actually listen to opinions and set aside his pride and admit when hes wrong. Help people grow instead of creating some bs position then trying to act like our raises are so grest but then pay only 1000 less anually to a new role. Total slap in the face. And im "on the fast track" ha
Review from Operations Dept · See Columbia Hospitality's Response
Leadership needs improve communication and treat employees with dignity and respect.
Review from Marketing Dept · See Columbia Hospitality's Response
Communication for one I was laid off after 2months despite being told the property was staying open during the renovation and was given 17days to find a new job. With no guarantee of a position once it's reopened that's a terrible way to treat your employees
Review from Customer Support Dept · See Columbia Hospitality's Response
Management for the most part is helpful now. Our new front desk manager is hands on and helps us a lot as we need it. I think in general upper mangement is too worried about saving the company money. Not about keeping their employees happy or keeping them.
Review from Operations Dept · See Columbia Hospitality's Response
Why do you feel undervalued and what would make you feel better about your compensation?
We are never given reviews, managers rarely talk to us other than to complain. As for compensation, a raise is needed every position, the list of tasks that we do grows daily but not our pay.
Review from Customer Success Dept
Not paying all managers the same.
Review from Executive Dept
More salary transparency throughout the company and more standardization around merit increase.
Review from Sales Dept · See Columbia Hospitality's Response
Believe in your own values. Treat everyone even the team members that are below you with care and appreciation. The higher ups never talk to workers. I can be let go to lack of knowledge on your end. I see it time and time again here
Review from Customer Success Dept · See Columbia Hospitality's Response
I feel undervalued because ive been told many times how great i am but i am not wver rewarded or even thanked or appreciated. Our gm plays favorites and loves other privledged people but looks down on anyone else
Review from Operations Dept · See Columbia Hospitality's Response
What do your coworkers need to improve and how could you work together better?
There are some employees that do the absolute bare minimum but are promised high positions while the ones doing the work get micromanaged. It would be useful if these employees took pride in their work.
Review from Customer Success Dept
One can't focus to save her life but gets tasked with the most then forgets half another threatens to pepper spray anyone he feels is or will be a problem one can't see and cleans rooms.... do I need to continue
Review from Customer Support Dept · See Columbia Hospitality's Response
Be open to feedback, constructive criticism and abandon the need to be comfortable in daily decisions. Work is hard. Life is hard. Get out of your comfort zones.
Review from Engineering Dept
Show up on time, take initiative to learn more about the job.
Review from Customer Support Dept
Better attitudes about being at work.
Review from Sales Dept
What needs to change to make the company culture better?
Promote based on work ethic not personal relationships. Schedule based off work ethic and ability to complete tasks not based off personal relationships. Communicate early and effectively and preciesly. Pay more!
Review from Customer Support Dept · See Columbia Hospitality's Response
Fair compensation for the amount of work we are doing. Also the amount of support from corporate when taking on a new business/property.
Review from Sales Dept · See Columbia Hospitality's Response
What would you improve about your company's interview process?
no improvement needed in this area
Review from Product Dept · See Columbia Hospitality's Response
What's going wrong and how can it be improved?
I feel as though I am not taken seriously as a woman, constantly undermined and undervalued. I'm not sure it can be improved at this point
Review from Customer Success Dept
better treatment, opportunity for growth, appreciation, and recognition for those who put in the hard work
Review from Admin Dept · See Columbia Hospitality's Response
Manager is negligent and rude to staff. There is no consistency to the scheduling or assigned duties. The only fix is to start over with a new manager and structure
Review from Customer Support Dept · See Columbia Hospitality's Response
The manager and Spa leader need to learn how to talk to their employees and to not talk behind their backs.
Review from Customer Success Dept
Not enough diversity in leadership - these same people (white men) not attending things like DEI book club or CH Cares events.
Review from Marketing Dept · See Columbia Hospitality's Response
What would you most like to see improved at your company?
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