
we are a team environment, we pass as a team or fail as a team.
metrics are flawed and impact our base pay. Make them based on things that are within our control.
as a technician we have to be sme's on many products, with knowledge should come compensation befitting said knowledge,not so much here.
Our metrics are seriously flawed,if anything goes wrong in the customers house within 30 days of our visit it comes back as a repeat on us