Company doesn't care about employees or customers and my office was stuck managing bad decisions they had no input in nor recourse to dispute. Executive team is out of touch with customer and employee needs which is why they result in low NPS and eNPS scores. This is unlikely to change.
What needs to change to make the company culture better?
Culture isn't the issue, its execution.
What do you like best about your company?
Perks, 401k, ESP Plan, Medical
What's going wrong and how can it be improved?
How the company treats their customers and frontline employees.
What would you improve about your company's interview process?
More accountability from recruiters to both employer and potential employee
What would you most like to see improved at your company?
Restructuring from top, down in management and re-evaluation of current practices.
What does the leadership team need to get better at?
My direct leadership team is as helpless as I am in my role. We were both governed under the same bad decisions executive leadership made was left to make lemonade out of bad lemons.
Why do you feel undervalued and what would make you feel better about your compensation?
My benefits package took more than 20% of my annual income. This is not including 401k, ESP Plan. If those were factored in based on amount contributed, up to 50% of my annual income was already allocated before I received my income.
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