ContactPoint360 Employee Reviews
Out of 5681 ContactPoint360 employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping ContactPoint360 improve their work culture. The Product team, with 100% positive reviews, reports the best experience at ContactPoint360 compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 24% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Review from Customer Support Dept · Posted 4 days ago
Review from Customer Support Dept
What do you like best about the leadership team?
motivating the team and addressing each concerns
Review from Operations Dept · Posted 2 days ago
Action fullfilled, very well, job well done
Review from Customer Support Dept · Posted 4 days ago
encouragement from the team leaders and positive environment
Review from Operations Dept
Since I am just new in this company , I still don't have best leadership team
Review from Customer Support Dept
none since they are nice
Review from Operations Dept
What does the leadership team need to get better at?
The leadership team also needs to focus on empowering their team members, providing clearer direction, cultivating a culture of accountability, embracing innovation, and improving their ability to listen to feedback and adjust strategies accordingly.
Review from Operations Dept
leadership should act like a true leader, good attitude and effective communication.
Review from Customer Support Dept
Need to get better at checking with their people. Seems like we only are concern about numbers and goals.
Review from Operations Dept
No feedback at this time
Review from Operations Dept
Ask them please I don have any idea
Review from Marketing Dept
What is the best part about your compensation package?
the incentives and allowances the each employees deserved
Review from Operations Dept · Posted 2 days ago
fix, early sometimes fell good
Review from Customer Support Dept · Posted 4 days ago
The incentive, double pay and night diff. and the fair salary
Review from Operations Dept
not really best because I never expect that their is no allowances
Review from Customer Support Dept
The best part about the compensation package is about the HMO converge.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I believe we deserve a good pay more than enough
Review from Operations Dept
Other company with the same workloads and account offer much higher than CP360 .
Review from Customer Support Dept
I feel undervalued because my salary hasn’t reflected my workload, and the inconsistent schedule adds to the stress. Mo
Review from Operations Dept
Compensation isn’t just about salary. Lack of benefits like healthcare, paid time off, or work-life balance initiatives can make employees feel less valued. Introducing performance-based bonuses, annual profit sharing, or equity options can make
Review from Operations Dept
It would be better for having a salary increase.
Review from Operations Dept
What are some of the best things about your team?
Happy, helps together, looked up as a team
Review from Customer Support Dept · Posted 4 days ago
alive and positivity and encouragement
Review from Operations Dept
i dont have best things about the team
Review from Customer Support Dept
cooperation, fund, helpful, stress reliever
Review from Operations Dept
My team is very approachable, very humble and always help me when i got confuse with the process. I am very thankful and grateful to them.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
minimize complaints and just do the work with integrity and without disrespecting others
Review from Operations Dept · Posted 2 days ago
TEAM WORK AND PROFESSIONALISM IS A MUST
better attitude and non toxicity
Review from Customer Support Dept
There’s no one-size-fits-all approach when it comes to how to improve teamwork in
Review from Marketing Dept
The workforce here is quite young so they don't really know how to dress and act in an office.
Review from Operations Dept
What is most positive about the culture and environment at your company?
the most positive is just me being entirely focused with my work and maintain hitting my numbers up
Review from Operations Dept · Posted 2 days ago
each positivity, no standard, treat like a true friend
Review from Customer Support Dept · Posted 4 days ago
Benefits and the fair salary
Review from Operations Dept
the most positive culture and environment at cp 360 cebu is my co-workers who are very friendly and approachable
Review from Customer Support Dept
being active at engaging events
Review from Operations Dept
What needs to change to make the company culture better?
There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplac
Review from Marketing Dept
There has been a big improvement at the Employee Engagement level and I wish they would keep up with the new changes.
Review from Operations Dept
Listen to agents when they report an attitude with regards to their Team Leader.
Review from Operations Dept
EVICT TEAM LEAD MARIHOY INOC BECASUE WHEN SHE DO COACHING OR IF NOT COACHING JUST RANDOM DAYS, SHE INTERFERE THE PERSONAL LIVES OF OTHER PEOOPLE AND LOOKING DOWN AT WHAT THE AGENT IS WEARING
Review from Customer Support Dept
Company needs to increase salary specially tenured agents. Ratings of incentives will not just matter if you hit all the metrics , it should be be fair, Like for example if the agents hot the Qa metrics she/ he has a previledge to get some incentives
Review from Customer Support Dept
What did you like most about the interview process?
Interview process was planned and well informed, had 3 rounds HR interview, written test and final interview with Campaign Managers.
Review from Sales Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of ContactPoint360 yet.
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What makes you most happy at work?
I am most happy when our client gives or provides games for us to earn more money, it helps us to do our work well and incredibly fast
Review from Operations Dept · Posted 2 days ago
Payday, friends and every lesson
Review from Customer Support Dept · Posted 4 days ago
I can help the customer and contribute to the progress of the company
Review from Operations Dept
money is the most motivation why I am excited to work and feel happy
Review from Customer Support Dept
my co workers that made me work
Review from Operations Dept
What's going wrong and how can it be improved?
I think for me it would be fair if listening to all the employees' concern or request but also to make an action to it.
Review from Operations Dept
toxic environment and management. no room for improvement, we can't control people's personalities.
Review from Customer Support Dept
By making necessary action of what they have promised specially for the incentives.
Review from Operations Dept
There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplace. Read on
Review from Marketing Dept
There is no option for a neutral answer. I am not excited to go to work but I am not dreading it either. I am neutral.
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of ContactPoint360 yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of ContactPoint360 yet.
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