ContactPoint360 Employee Reviews

My overall experience with the company has been positive and rewarding. It has provided opportunities for growth, leadership development, and meaningful team connections. I appreciate the supportive culture, collaborative environment, and the chance to help others succeed.

Review from Operations Dept · Posted 4 days ago

My overall experience in this company is okay since this is my first time working as a college grad. I cannot believe that I am almost 9 months now. So, for this company I am very happy and contented as of now.

Posted 5 days ago

Overall, I am grateful for having to work in this company— CONTACTPOINT360, to contribute and to share my capabilities and skills. Despite my struggles, difficulties and hardships, I still manage to show up and do my work well and get paid fairl

Review from Operations Dept · Posted 13 days ago

very well, pretty enough, let's go

Review from Customer Support Dept · Posted 15 days ago

I am glad to be part of this growing company and to the team lead who always guided us to do better and believe our own capabilities not just in solving problems but also build a good team work and helping each other.

Review from Operations Dept

I appreciate the leadership team's support and openness. While there are occasional communication gaps, I value the strong working relationship I have with my co-TLs and managers. Their collaboration, guidance, and support create a positive and productive environment.

Review from Operations Dept · Posted 4 days ago

The best I like about the leadership team is the communication and better performance

Posted 5 days ago

motivating the team and addressing each concerns

Review from Operations Dept · Posted 13 days ago

Action fullfilled, very well, job well done

Review from Customer Support Dept · Posted 15 days ago

encouragement from the team leaders and positive environment

Review from Operations Dept

The leadership team also needs to focus on empowering their team members, providing clearer direction, cultivating a culture of accountability, embracing innovation, and improving their ability to listen to feedback and adjust strategies accordingly.

Review from Operations Dept

leadership should act like a true leader, good attitude and effective communication.

Review from Customer Support Dept

Need to get better at checking with their people. Seems like we only are concern about numbers and goals.

Review from Operations Dept

No feedback at this time

Review from Operations Dept

Ask them please I don have any idea

Review from Marketing Dept

the incentives and allowances the each employees deserved

Review from Operations Dept · Posted 13 days ago

fix, early sometimes fell good

Review from Customer Support Dept · Posted 15 days ago

The incentive, double pay and night diff. and the fair salary

Review from Operations Dept

not really best because I never expect that their is no allowances

Review from Customer Support Dept

The best part about the compensation package is about the HMO converge.

Review from Operations Dept

I don’t necessarily feel undervalued, but adding attendance incentives and extending HMO dependent coverage for Leadership and above would be greatly appreciated. As a single parent, this would provide meanin

Review from Operations Dept · Posted 4 days ago

I believe we deserve a good pay more than enough

Review from Operations Dept

Other company with the same workloads and account offer much higher than CP360 .

Review from Customer Support Dept

I feel undervalued because my salary hasn’t reflected my workload, and the inconsistent schedule adds to the stress. Mo

Review from Operations Dept

Compensation isn’t just about salary. Lack of benefits like healthcare, paid time off, or work-life balance initiatives can make employees feel less valued. Introducing performance-based bonuses, annual profit sharing, or equity options can make

Review from Operations Dept

One of the best things about my team is that many teammates are students or new to the industry. This creates opportunities for leaders to engage closely, provide guidance, and foster a culture of open communication, continuous learning, and accountability.

Review from Operations Dept · Posted 4 days ago

We help each other in terms in problem solving

Posted 5 days ago

Happy, helps together, looked up as a team

Review from Customer Support Dept · Posted 15 days ago

alive and positivity and encouragement

Review from Operations Dept

i dont have best things about the team

Review from Customer Support Dept

minimize complaints and just do the work with integrity and without disrespecting others

Review from Operations Dept · Posted 13 days ago

TEAM WORK AND PROFESSIONALISM IS A MUST

better attitude and non toxicity

Review from Customer Support Dept

There’s no one-size-fits-all approach when it comes to how to improve teamwork in

Review from Marketing Dept

The workforce here is quite young so they don't really know how to dress and act in an office.

Review from Operations Dept

What I value most about our culture is the supportive and people-focused environment. There is strong collaboration between leaders and teammates, open communication, and a genuine commitment to helping employees grow while maintaining accountability and teamwork.

Review from Operations Dept · Posted 4 days ago

The positive about this company is that the higher up is really friendly and made you comfortable.

Posted 5 days ago

the most positive is just me being entirely focused with my work and maintain hitting my numbers up

Review from Operations Dept · Posted 13 days ago

each positivity, no standard, treat like a true friend

Review from Customer Support Dept · Posted 15 days ago

Benefits and the fair salary

Review from Operations Dept

There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplac

Review from Marketing Dept

There has been a big improvement at the Employee Engagement level and I wish they would keep up with the new changes.

Review from Operations Dept

Listen to agents when they report an attitude with regards to their Team Leader.

Review from Operations Dept

EVICT TEAM LEAD MARIHOY INOC BECASUE WHEN SHE DO COACHING OR IF NOT COACHING JUST RANDOM DAYS, SHE INTERFERE THE PERSONAL LIVES OF OTHER PEOOPLE AND LOOKING DOWN AT WHAT THE AGENT IS WEARING

Review from Customer Support Dept

Company needs to increase salary specially tenured agents. Ratings of incentives will not just matter if you hit all the metrics , it should be be fair, Like for example if the agents hot the Qa metrics she/ he has a previledge to get some incentives

Review from Customer Support Dept

Interview process was planned and well informed, had 3 rounds HR interview, written test and final interview with Campaign Managers.

Review from Sales Dept

I am happiest when I see my team improve, achieve their goals, and gain confidence in their roles. Knowing that I contribute to their growth and success makes my work fulfilling.

Review from Operations Dept · Posted 4 days ago

What makes me happy at work is the salary

Posted 5 days ago

I am most happy when our client gives or provides games for us to earn more money, it helps us to do our work well and incredibly fast

Review from Operations Dept · Posted 13 days ago

Payday, friends and every lesson

Review from Customer Support Dept · Posted 15 days ago

I can help the customer and contribute to the progress of the company

Review from Operations Dept

I think for me it would be fair if listening to all the employees' concern or request but also to make an action to it.

Review from Operations Dept

toxic environment and management. no room for improvement, we can't control people's personalities.

Review from Customer Support Dept

By making necessary action of what they have promised specially for the incentives.

Review from Operations Dept

There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplace. Read on

Review from Marketing Dept

There is no option for a neutral answer. I am not excited to go to work but I am not dreading it either. I am neutral.

Review from Operations Dept