ContactPoint360 Other Department Employee Reviews

I LOVE MY TASK SUCH THAT MY OC WORKERS ARE NOT PROFESSINAL ENOUGH

With highly varied accounts, comes with highly varied leadership and work customs. You're lucky if you start with the really great ones. The workplace also thrives in the confidence of extroverts. So force and berate yourself to be one. Fair opportunities is a phantom.

I am superb happy to be able to work here and given a chance to showcase my capability. I am looking forward to be able to be one of the managements.

So far, I experienced a lot in here and I am happy about that except the salary

Actually the company the work is good but there are just some people who makes the environment toxic

WE WORK AS A TEAM

I think it is okay.

I like when everyone is helping each other and not trying to drag other down.

Nothing because most of them are all so toxic and they don't give good compensation to their employees

Helping my team members develop, grow and succeed with respect

Let us all be human

I DONT WANT TO DISCUSS

The HMO, I guess, though haven't tried it yet since we have no card due to some maintenance they do. But hoping to get raised if I found doing great in my job

There is nothing I could as for.

Fair incentive rates and etc.

The best part of our compensation was the HMO and other benefits.

Career growth and a conducive work environment is important, but I think the best employee retention drive that a lot of us are dreaming about, is an annual increase. It's sad that the daily fare and costs increases on a daily, but the salaries are retained for years. I hope our years could valued.

Due to the poor pay, they frequently disagree, and even though the base pay was less than $20,000, taxes were still withheld.

incentives and make other people understand what other people would feel and what they going through before some team leader would disrespect some agent.

We don't have an allowance nor incentives. I think this should be worked on since I am almost a year in the company but no increase in salary.

We should all have a fair and equal salary since we do the same job. I have observed that some of the employee that has experienced in BPO industry don't have a competitive salary compared to some newbie employees that was offered a higher salary. I found this as unfair.

I'll get back on this.

approachable and they are always willing to help.

Some of the team leaders understand the agent

Nothing As I observed so far

Do our best in our all potential, and if we see others struggling hitting the score, and understanding the way to make the costumer satisfied we helped them out.

TEAM WORK AND PROFESSIONALISM IS A MUST

They should not abuse their power towards their collogues. Power tripping in the office is common and toxic. You should look on to this.

It needs to become professional when it terms of task, not to avoid the task that given to each person. Don't act like she is TL of a team in short "sip-sip".

We should just work together so that we can do better jobs and respect each other

THE AGENT COMING IN AN OUT OF THE OFFICE

It has a lot of engagement activities majorly centered for extroverts, like people who could openly make Tiktok videos and dress up in the work place.

the nature of works is quite easy and chill compare to before

cool and chill people except

Celebrating together birthdays, holidays and having events every month.

to have a policy to be followed by all.

MY TASK AND THE AGENTS VISITING THE OFFICE

The new facility and the well thought lobby decors.

Doing my job, learning from it since I really like to know different kind of costumers for my on going business. And I am excited one day I got a promotion I deserve and to duplicate my learnings and the way I handle my job.

Great colleagues and not really much

I am happy because the job is not so difficult for me

Some of the updates are not cascaded properly to the agents and sometimes it cause misleading actions and misinformation. We need clarity so that we can assist the customers properly.

Some of the team leaders won’t consider the feelings of the agents and don’t empathize as they always make an excuses that agents must be flexible all the time and these team leade

I don't really really know

The management. How they run and how they manage the people. e.g UL. It's a big account and it's a waste if it'll get dissolved bc majority of the agents chose to leave bc of the poor management and how they handle the agents. Giving more jobs w/o proper pay could drive them away in the long run

for having a different schedule like shifting RD