ContactPoint360 Employee Reviews
Out of 5646 ContactPoint360 employee reviews, 90% were positive. The remaining 10% were constructive reviews with the goal of helping ContactPoint360 improve their work culture. The Product team, with 100% positive reviews, reports the best experience at ContactPoint360 compared to all other departments at the company. The Marketing team offered the most constructive feedback, with 24% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Very decent not that much commotion and very straight forward
Review from Customer Support Dept · Posted 3 days ago
The whole company is great especially the environment itself. The overall is great
Review from Operations Dept · Posted 5 days ago
Review from Customer Support Dept · Posted 14 days ago
What do you like best about the leadership team?
Have a clear goals and discretion
Review from Operations Dept · Posted 2 days ago
it's concise and very accurate and straight forward
Review from Customer Support Dept · Posted 3 days ago
The best part is that they will guide you to be a better worker and didn't look down my capabilities.
Review from Operations Dept · Posted 5 days ago
They are doing their best to teach us, you can see the support, guidance, and love as well.
Review from Customer Support Dept · Posted 14 days ago
The ability to foster a positive, empowering culture while driving results through clear vision and strategic thinking.
What does the leadership team need to get better at?
The leadership team also needs to focus on empowering their team members, providing clearer direction, cultivating a culture of accountability, embracing innovation, and improving their ability to listen to feedback and adjust strategies accordingly.
Review from Operations Dept
leadership should act like a true leader, good attitude and effective communication.
Review from Customer Support Dept
Need to get better at checking with their people. Seems like we only are concern about numbers and goals.
Review from Operations Dept
No feedback at this time
Review from Operations Dept
Ask them please I don have any idea
Review from Marketing Dept
What is the best part about your compensation package?
The best part about the compensation package is about the HMO converge.
Review from Operations Dept · Posted 2 days ago
The insurance that you can achieve after 3 months it was very helpful
Review from Customer Support Dept · Posted 3 days ago
I didn't get any compensation yet
Review from Operations Dept · Posted 5 days ago
i dont really know i just need a job actually
Review from Customer Support Dept · Posted 14 days ago
The HMO benefits because it can really help me in the future
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued because my salary hasn’t reflected my workload, and the inconsistent schedule adds to the stress. Mo
Review from Operations Dept
Compensation isn’t just about salary. Lack of benefits like healthcare, paid time off, or work-life balance initiatives can make employees feel less valued. Introducing performance-based bonuses, annual profit sharing, or equity options can make
Review from Operations Dept
It would be better for having a salary increase.
Review from Operations Dept
Salary is lower than my standards and qualifications. No allowances or incentives.
Review from Customer Support Dept
Career growth and a conducive work environment is important, but I think the best employee retention drive that a lot of us are dreaming about, is an annual increase. It's sad that the daily fare and costs increases on a daily, but the salaries are retained for years. I hope our years could valued.
What are some of the best things about your team?
Have a clear communication and help each other when it comes to the process and difficult concerns.
Review from Operations Dept · Posted 2 days ago
The TL actually cared about the team and makes sure the schedule aligns and informs us about our daily score which we can improve further, the team was fairly decent though i don't talk to them that much . But overall it's good
Review from Customer Support Dept · Posted 3 days ago
The team is very helpful they help the team as one and not individually
Review from Operations Dept · Posted 5 days ago
very supportive, funny, and helpful
Review from Customer Support Dept · Posted 14 days ago
Very approachable and I can ask anything especially that I'm a newbie to this industry.
What do your coworkers need to improve and how could you work together better?
TEAM WORK AND PROFESSIONALISM IS A MUST
better attitude and non toxicity
Review from Customer Support Dept
There’s no one-size-fits-all approach when it comes to how to improve teamwork in
Review from Marketing Dept
The workforce here is quite young so they don't really know how to dress and act in an office.
Review from Operations Dept
They should not abuse their power towards their collogues. Power tripping in the office is common and toxic. You should look on to this.
What is most positive about the culture and environment at your company?
Team leaders always interact to their agents and it creates a harmonious environment inside the company. The company provides equipment for recreational activities which is good because it can relax the mind of the employees especially after handling irate customers.
Review from Operations Dept · Posted 2 days ago
To be honest I don't really pay attention that much of the companies culture as long as they're decent. Overall I have no problem the company is good
Review from Customer Support Dept · Posted 3 days ago
The best attitude of the company is that they value the company agents mental health
Review from Operations Dept · Posted 5 days ago
friendly and the people from high-level positions are accommodating
Review from Customer Support Dept · Posted 14 days ago
The company is very much welcoming.
What needs to change to make the company culture better?
There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplac
Review from Marketing Dept
There has been a big improvement at the Employee Engagement level and I wish they would keep up with the new changes.
Review from Operations Dept
Listen to agents when they report an attitude with regards to their Team Leader.
Review from Operations Dept
EVICT TEAM LEAD MARIHOY INOC BECASUE WHEN SHE DO COACHING OR IF NOT COACHING JUST RANDOM DAYS, SHE INTERFERE THE PERSONAL LIVES OF OTHER PEOOPLE AND LOOKING DOWN AT WHAT THE AGENT IS WEARING
Review from Customer Support Dept
Company needs to increase salary specially tenured agents. Ratings of incentives will not just matter if you hit all the metrics , it should be be fair, Like for example if the agents hot the Qa metrics she/ he has a previledge to get some incentives
Review from Customer Support Dept
What did you like most about the interview process?
Interview process was planned and well informed, had 3 rounds HR interview, written test and final interview with Campaign Managers.
Review from Sales Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of ContactPoint360 yet.
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What makes you most happy at work?
My best friend and also helping customers to resolved their concern.
Review from Operations Dept · Posted 2 days ago
Well there isn't a lot, but I have a friend and I think that's enough
Review from Customer Support Dept · Posted 3 days ago
satisfied customer makes me happy too
Review from Operations Dept · Posted 5 days ago
talking with friends makes the work less boring
Review from Customer Support Dept · Posted 14 days ago
I can go along with my co-workmates, and I can improve my English speaking skills
What's going wrong and how can it be improved?
I think for me it would be fair if listening to all the employees' concern or request but also to make an action to it.
Review from Operations Dept
toxic environment and management. no room for improvement, we can't control people's personalities.
Review from Customer Support Dept
By making necessary action of what they have promised specially for the incentives.
Review from Operations Dept
There’s no one-size-fits-all approach when it comes to how to improve teamwork in the workplace. Read on
Review from Marketing Dept
There is no option for a neutral answer. I am not excited to go to work but I am not dreading it either. I am neutral.
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of ContactPoint360 yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of ContactPoint360 yet.
Be the first to contribute a review.