ContactPoint360 Workforce Management Department Employee Reviews | Comparably
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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents. At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued. We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
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EMPLOYEE
PARTICIPANTS
991
TOTAL
RATINGS
28665

ContactPoint360 Workforce Management Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

I like that there is a great union and they are always looking to improve

They are kind, they know what they are doing

It is a great team of people

Approachable and can lead well.

They let me work on my own and explore things on my own. As a result, I learn a lot with very minimal supervision.

What does the leadership team need to get better at?

Leadership Reviews

There aren't any Leadership reviews of ContactPoint360 yet.
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What is the best part about your compensation package?

Compensation Reviews

my incentives for my performance

The flexibility and benefits it offers.

Base pay package and allowance

Just the basic salary and government benefits.

Insurance for a single person is affordable.

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

The leadership barely sees me as an integral member of the team and barely acknowledges me as part of the team. It will make me feel better if my compensation would actually be aligned to the market demand and with the value I have added to the company.

Clear projects, involvement in corresponding projects.

aumento de salario ya que esta u poco por debajo segun la competencia

Would like to feel am growing up, on spot and earning. At the beginning was an agent, but after been promoted there is no much difference between salaries, and well, its more responsability.

Due to our work with the accounts we manage in our area, I believe that an increase in our salary would be a fundamental pillar to recognize the importance of

What are some of the best things about your team?

Team Reviews

We are a great team, we understand each other very well and we always support each other.

They are very united, they like to learn, they are very committed to the company.

They communicate well with each other

We have teamwork and we are friends.

Nothing much to say, actually. I barely have a team that I belong to.

What do your coworkers need to improve and how could you work together better?

Team Reviews

need more training and time

What is most positive about the culture and environment at your company?

Environment Reviews

the great atmosphere that exists on the site, the activities that are carried out and the quality of the people who work here

The people are very nice people with whom you can have a conversation.

prioritizes the well-being of employees

Promotes work-life balance and approachable leaders.

It's actually the head of the site. He makes sure that I'm seemingly part of the account discussion.

What needs to change to make the company culture better?

Environment Reviews

There aren't any Environment reviews of ContactPoint360 yet.
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What did you like most about the interview process?

Interviews Reviews

There aren't any Interviews reviews of ContactPoint360 yet.
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What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of ContactPoint360 yet.
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What makes you most happy at work?

Outlook Reviews

have a great team and a great leader who supports you and helps you grow professionally and personally

My work team, whoever they want to learn, whoever they want to work with.

healthy work environment, fair compensation

Continues learning and better opportunities ahead.

The things that I learn on my own and the occasional coaching I get.

What's going wrong and how can it be improved?

Outlook Reviews

In oir department we have to communicate a lot with with the agents and sometime we get a bad response and very uncomfortable commentari sometimes is so frustrating to work on thi way sometimes at feel ansixius

provide more time on training or hire experienced employees

What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of ContactPoint360 yet.
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What would you most like to see improved at your company?

Outlook Reviews

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