Five Guys Burgers & Fries Operations Department Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept
I love the company, great managers , great employees and very understanding and communicates well!
Review from Operations Dept
Its been a great ride! Nearly twelve years working for this great company!
Review from Operations Dept
Love it. Everyone is perfect it's a great working environment.
Review from Operations Dept
What do you like best about the leadership team?
Great customer service, great communication and great attitude!
Review from Operations Dept
Open and transparent - great people.
Review from Operations Dept
Everyone is so honest and understanding it's amazing.
Review from Operations Dept
My mangers are fair and execute the same standards for every employee. They truly care about the employees always addressing the questions and concerns of all crew members. They give raises when raises are due. They give positive feedback and help you to improve in order to achieve product quality.
Review from Operations Dept
I am part of it but we strive to make it a hood experience
Review from Operations Dept
What does the leadership team need to get better at?
Leadership, strategy, communication, human resources
Review from Operations Dept
Recognizing talent and utilizing strengths and helping with weaknesses. Absolutely no training above the GM roles. This is a recipe for disaster.
Review from Operations Dept
The leadership is abrasive and is only focused on short-term goals.
Review from Operations Dept
What is the best part about your compensation package?
The bonus structure was very lucrative of all metrics were met.
Review from Operations Dept
Sick days, bonuses, raises and promotions offered often!
Review from Operations Dept
Paid well, 401(K) plan, great health insurance
Review from Operations Dept
free burger per shift is great
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
that they do a full investigation on cypress store two or three years back from now
Review from Operations Dept
I would like benefits please
Review from Operations Dept
Performance bonus and equal salary
Review from Operations Dept
The pay is too low for a job that involves dealing with customers, hard physical labor, and sometimes dangerous conditions such as dealing with hot oil in fryers, slippery floors, and 50-lb. bags of potatoes.
Review from Operations Dept
What are some of the best things about your team?
Family feeling, vibe and costumer interaction
Review from Operations Dept
The higher level management teams were unrealistic with time management needs. Someone needs to add the time needed to accomplish all the task 's assigned to hours in a day. Very unrealistic expectations.
Review from Operations Dept
Work great together! Great customer service, great attitude and very friendly. It?
Review from Operations Dept
They're all the best people to work with.
Review from Operations Dept
teamwork at our store is phenomenal
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
We need leadership that owns up to its own failures, rather than passing the buck.
Review from Operations Dept
What is most positive about the culture and environment at your company?
The whole atmosphere is great
Review from Operations Dept
Very clean, up to date environment and friendly staff !
Review from Operations Dept
Family atmosphere and very family friendly. Good work life balance and everyone working together,
Review from Operations Dept
the smell of the environment is just.. wow so good
Review from Operations Dept
The way crew members interact with each other and customers makes the company such a positive place. The music is upbeat, which also helps :)
Review from Operations Dept
What needs to change to make the company culture better?
Planning with strategy, improvement of communication and better balance work/life
Review from Operations Dept
They need to care more about the employees and retention than an unrealistic 22% all in labor cost. Which included salaried managers.
Review from Operations Dept
The corporate culture is toxic from the top down. Instead of building growth through good will and treating employees fairly, leadership is arrogant and doesn't care about its people at all. Gordon Ramsay is a better person and leader than any of the Five Guys team.
Review from Operations Dept
What did you like most about the interview process?
That the manager was so pleasant
Review from Operations Dept
It was easy going, straight forward and friendly!
Review from Operations Dept
Very easy going and not at all intimidating.
Review from Operations Dept
It was all good and on the up and up
Review from Operations Dept
manager was able to meet on my time to interview me
Review from Operations Dept
What would you improve about your company's interview process?
Use a proven scientific method to screen new hires.
Review from Operations Dept
What makes you most happy at work?
knowing I had a customer came up to me and ask who made her Burger I said I did and she said that was the best burger she ever ate
Review from Operations Dept
Going in and helping people
Review from Operations Dept
I get to work with my co-workers which are like family to me!
Review from Operations Dept
Getting something accomplished that benefits the team.
Review from Operations Dept
The positive atmosphere is so uplifting.
Review from Operations Dept
What's going wrong and how can it be improved?
Too high priced and understaffed. Asking for perfection without giving realistic goals for time, labor, food cost and hours worked. No work life balance.
Review from Operations Dept
A more positive corporate culture would help. More in-person training is needed, not just sticking someone in front of a computer. How am I supposed to learn how to "correctly" pre-cook fries from a video?
Review from Operations Dept
What do you like best about your company?
My Co-workers and the general atmosphere
Review from Operations Dept
What would you most like to see improved at your company?
The thing that needs to be improved the most is basic communication
Review from Operations Dept