Gainwell Technologies Operations Department Employee Reviews
Briefly describe your overall experience at your company
Review from Operations Dept
Review from Operations Dept
What do you like best about the leadership team?
Engagement with the organization and open communications
Review from Operations Dept
They seem to know what they are talking about.
Review from Operations Dept
That they do care for the customer of course, but also care for employees. Since we became Gainwell the salaries/promotions were unfrozen; when we finish our work in one account we are placed in another account, instead of having workforce reduction as we used to have very often before we became GW
Review from Operations Dept
they keep you informed on what's going on
Review from Operations Dept
They are open to input/feedback, and approachable.
Review from Operations Dept
What does the leadership team need to get better at?
The job I was offered and the reality of the position are on different ends of a spectrum. Since I started holidays and floating holidays have been a carrot and many on the team haven't been allowed to take holidays. The company spin on these is that you get unlimited pto so it doesn't matter! LOL
Review from Operations Dept
Bonus, compensation and managing performance and behavioral issues. We should be an at will employer
Review from Operations Dept
My manager Cindy Garret is absolutely overwhelmed with other accounts and has little to not time for the project I'm hired at. Our project E&O for Medi-Cal Rx is having a difficult time with members of the team and ER has only complicated things. would be happy to chat about it-Paola Barajas
Review from Operations Dept
Transparency Employee Engagement not just in name only Living wages and benefits Plain language Town Halls not just corporate buzzwords Shift from a culture of corporate to compassion
Review from Operations Dept
What is the best part about your compensation package?
Its competitive and reflects our performance as a company
Review from Operations Dept
unlimited PTO ( on Manager's discretion)
Review from Operations Dept
That we have a lot of options: beside 401K, medical, dental, vision (from the range of low copayment to big copayments and HSA and FSA), we also have the optionS of life insurance, legal insurance, extended leave, cancer, pets, etc.
Review from Operations Dept
It reflects the work I'm doing
Review from Operations Dept
It is fair for the marketplace and balanced between salary, benefits, and work/life balance.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The email from management that is sent weekly is you are expected to work 10-12 hours daily because of the amount of work. Sadly the company is losing their knowledge base as the employees who have been here for years are leaving because they have been working 12 hours a day with no time off!
Review from Operations Dept
I have 16+ year work experience and still in middle level assignments which a beginner can do well. I want more challenging work or job assignments and compensation for such a challenging job
Review from Operations Dept
Getting more pay. Sometimes I work 80 hours and still get the same pay.
Review from Operations Dept
To be compensated for promotions and assuming greater responsibilities
Review from Operations Dept
BEING IN QC' WE WORK EXTRA HARD NOT ONLY QC'ING BUT MAKING SURE OUR PROCESSER'S ARE HELPED WITH TRAINING REFRESHERS AND ALWAYS AVAILABLE TO ANSWER QUESTIONS WE NEED TO BE PAID MORE
Review from Operations Dept
What are some of the best things about your team?
The issue with gainwell is the management. I hear the CEO talk about how they won't accept a hostile work place but that is exactly what it is. Several people on my team have either resigned or are actively interviewing. The OH project was in a ditch when I started.
Review from Operations Dept
Competent and highly engaged in their roles and care about their teams.
Review from Operations Dept
Willing to learn and cover each other when on PTO
Review from Operations Dept
I do like what I do to start, we are treated as professionals without micromanaging. We help each other, teach each other, learn from each other.
Review from Operations Dept
Everyone has good collaboration and teamwork
Review from Operations Dept
What do your coworkers need to improve and how could you work together better?
if we could all be on the same page and less favoritism.
Review from Operations Dept
We've had an issue with one member of the team, it has been thuroughly documented, not only about her rudeness and defensiveness, but also about her poor job performance. ER has done NOTHING to help us.
Review from Operations Dept
What is most positive about the culture and environment at your company?
I have enjoyed interacting with co-workers in meetings and collaborative efforts. Most are very willing to help but due to the loss of the employees with the knowledge there are fewer and fewer people to reach out to for help.
Review from Operations Dept
Focus on growth and modernization of our technology
Review from Operations Dept
Volunteer army is brilliant idea.
Review from Operations Dept
Diversity, inclusion, opportunities to volunteer, trasparancy, company taking care of employees in disaster situations, etc.
Review from Operations Dept
unbias culture and works together
Review from Operations Dept
What needs to change to make the company culture better?
We need to have better standards with clients.
Review from Operations Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Challenges to solve and autonomy over how i get work done
Review from Operations Dept
cause i'm doing what i love doing
Review from Operations Dept
That I like what I do, that we are appreciated. That the company is always offering us new opportunities to grow.
Review from Operations Dept
Seeing my team succeed and meet their goals
Review from Operations Dept
I am not happy with my regular work because I want to be doing something which creates good impact for the project where I am working
Review from Operations Dept
What's going wrong and how can it be improved?
Berating employees and threating their time off, spinning holiday and floating holiday loss as no big deal because Gainwell gives unlimited time off is a sell job employees aren't buying. Thankfully I haven't been refused time off yet but I get a team email weekly that holidays are doubtful.
Review from Operations Dept
HR and favoritism in workplace
Review from Operations Dept
Need pension and more transparency
Review from Operations Dept
Cindy Garret our manager, needs to either get another assistant manager to help with our project or be given to another manager completely. Employee relations could listen, take into consideration all the documentation we have and take firm action about our coworker. I'm very willing to speak abouti
Review from Operations Dept
The Gainwell culture is very corporate. The CEO and executive leadership are out of touch and all about the bottom line while giving actual working employees pitiful, expensive healthcare options.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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