Genesys Technical Support Salaries in Springfield, MA | Comparably
Genesys Claimed Company
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. read more
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Genesys Technical Support Salaries in Springfield, MA

The average Genesys Technical Support in Springfield, MA earns an estimated $73,799 annually, which includes an estimated base salary of $68,857 with a $4,941 bonus. Genesys' Technical Support compensation is $13,978 more than the US average for a Technical Support. Technical Support salaries at Genesys in Springfield, MA can range from $28,000 - $161,000.

In Springfield, MA, The Customer Support Department at Genesys earns $2,822 more on average than the Admin Department.

Last updated 5 months ago.

$22k
$33k
$44k
$55k
$101k
$149k
$192k
$73,799
Average Compensation
$68,857
avg. base
$4,941
avg. bonus

Technical Support Salaries at Genesys

In Springfield, MA, Technical Supports earn $1,837 more than Technical Supports, and $10,691 less than Customer Service Managers.

Customer Service Manager
$84k*
Technical Support
$72k*
CS Rep
$47k*
* estimated salary

Compensation at Genesys by Department

In Springfield, MA, The Customer Support Department averages $2,822 more than the Admin Department, and $28,144 less than the Operations Department

Operations
$88,831 Avg. total comp.
+$28k
Customer Support
$60,687 Avg. total comp.
Admin
$57,865 Avg. total comp.
-$3k

Technical Support Compensation by Gender (All Companies)

The average female Technical Support at companies similar size to Genesys reported making $63,631, while the average male Technical Support at similar sized companies reported making $77,773.

Technical Support Compensation by Ethnicity (All Companies)

The average Asian or Pacific Islander Technical Support at companies similar size to Genesys reported making $84,417, while the average Caucasian Technical Support at similar sized companies reported making $69,898.

How Technical Supports at Genesys Rate Their Compensation

The majority of Technical Supports at Genesys believe they're compensated fairly. 83% of Technical Supports at Genesys say they receive annual bonuses, and the majority (66%) are satisfied with their benefits. See more compensation ratings at Genesys

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