Imprivata Claimed Company
For over 20 years, we’ve been redefining how life- and mission-critical industries enable, control, and monitor digital identities to deliver fast access, improve security, and ensure compliance. Customer success is our DNA, which is why we’re trusted by the most prominent healthcare and enterprise organizations in 45 countries.
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A lot of process changes without understanding why we are addng in a new process instead of resolving existng. Unclear understanding on license model and what is needed for each "solution". Poor planning on events or strategies and teams not able to delegate well. Unclear understanding of initatives
What makes you most happy at work?
Buildng the relationships with customers and givng them prompt attention. Talking with coworkers and identifying opportunities to standardize a process.
What are some of the best things about your team?
Jumping in to help each other, sharing resources, team happy hour and onsite bonding. Because we feel unsupported by leadership, we lean on each other and trauma bond.
What is most positive about the culture and environment at your company?
Encouraging each other on my team to grow and apply for additional opportunities. Team willing to make time for each other to troubleshoot, join a customer call or be a friend.
Why do you feel undervalued and what would make you feel better about your compensation?
Clear growth track so i understand where i can go. Cross trained positions to reduce travel expenses on the company but also show value of my skillset. My bonus is tied to something that is outside of my control.
What does the leadership team need to get better at?
Match internal employees to pay scale of external hires for same or lower skillset. Clear promotion paths. Allow remote work for new positions posted so we arent limiting our candidate pool. Leadership needs to hear directly from customer facing teams before making top down decisions.
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