Imprivata Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Personal growth, opportunity, and successful outcomes for our customers.
Review from Customer Success Dept
What do you like best about the leadership team?
they provide clear and honest communication
Review from Customer Success Dept
They are truly invested in the company, our clients and the employees.
Review from Customer Success Dept
The all hands meetings and loads of communication
Review from Customer Success Dept
Aligned focus on clear objectives
Review from Customer Success Dept
Transparent, clear objectives - with a common goal. Customers for life.
Review from Customer Success Dept
What does the leadership team need to get better at?
Match internal employees to pay scale of external hires for same or lower skillset. Clear promotion paths. Allow remote work for new positions posted so we arent limiting our candidate pool. Leadership needs to hear directly from customer facing teams before making top down decisions.
Review from Customer Success Dept
Considering all of the recent transitions, it's hard to say at the moment.
Review from Customer Success Dept
paying their employees what they deserve
Review from Customer Success Dept
Understanding the difference in their expectations and work versus their teams'.
Review from Customer Success Dept
Crude comments have been made during live meetings by leadership staff. The company does not seem to care about fair compensation of employees. Employees do not have a personal say in matters and feel as if we are being overlooked constantly.
Review from Customer Success Dept
What is the best part about your compensation package?
I enjoy the bonus structure and that we all work together as a team to achieve and exceed our goals.
Review from Customer Success Dept
Good salary with attractive bonus and expenses paid on time
Review from Customer Success Dept
Competitive base and bonus aligned with corporate objectives
Review from Customer Success Dept
Health Plan is well rounded.
Review from Customer Success Dept
free food and drinks are great perk
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
A specialized role in a competitive industry should be paid more than market value
Review from Customer Success Dept
I've been an Associate IE for 3 years. Trained some new guys and they're full IEs.
Review from Customer Success Dept
Clear growth track so i understand where i can go. Cross trained positions to reduce travel expenses on the company but also show value of my skillset. My bonus is tied to something that is outside of my control.
Review from Customer Success Dept
No pay rise in well over a year - inflation has been up, and the organisation is growing, but the compensation to employees does not reflect this
Review from Customer Success Dept
not being in the lowest quartile of pay on a national level
Review from Customer Success Dept
What are some of the best things about your team?
My direct team is by far the best team I have ever worked with! Fully remote and closest team I have ever been a part of
Review from Customer Success Dept
we favorize teamwork based on our complementary skills
Review from Customer Success Dept
The collaboration here is amazing! Our team feels more like a work family.
Review from Customer Success Dept
Always ready to chip in and help with customers
Review from Customer Success Dept
The culture helps to drive both collaboration and performance
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
I feel that our culture is truly family and employee focused.
Review from Customer Success Dept
Working remotely we do have quarterly get togethers online
Review from Customer Success Dept
The environment and culture foster professional growth and rewards performance
Review from Customer Success Dept
We're like family. When I started - my Imprivata family was about 400 people - and has grown to over 1200 amazing Imprivata brothers and sisters.
Review from Customer Success Dept
Inclusiveness, ability to grow, honesty from the top
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
meet our valued customers and work with my teammates
Review from Customer Success Dept
I really enjoy being able to be the voice of our clients and ensuring that their needs are met!
Review from Customer Success Dept
Setting up new customers with our products
Review from Customer Success Dept
The executive team is focused and consistent in their prioritization
Review from Customer Success Dept
Customer success and the positive impact on workflows in healthcare and other commercial industries.
Review from Customer Success Dept
What's going wrong and how can it be improved?
I can make more money flipping burgers at burger king. start there
Review from Customer Success Dept
I think that the unknown from acquisition, integrating with new people, and ambiguousness about the future as well as high turnover from coworkers makes it feel unstable.
Review from Customer Success Dept
Truly nothing other than I despise having to work to survive.
Review from Customer Success Dept
Imprivata is taking a bad product and trying to repackage it with a new name. My customers are not happy about this, and it makes us look silly trying to push this rebranding without significant change.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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