Imprivata Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Stating the company goals and defining a clear path for how they can be achieved.
Review from Customer Success Dept
I appreciate that my leadership team is approachable and available when I need guidance, while giving me the autonomy to manage my work and make decisions. I also value the recognition of our team's efforts. Even small acknowledgments reinforce that our contributions are valued.
Review from Customer Success Dept
The bar is set high and that makes me want to work harder each day to help achieve our goals.
Review from Customer Success Dept
They are accessible and willing to help out
Review from Customer Success Dept
The leadership team cares about our employees and customers, and there is transparency at every level. And they own the outcome.
Review from Customer Success Dept
What does the leadership team need to get better at?
Match internal employees to pay scale of external hires for same or lower skillset. Clear promotion paths. Allow remote work for new positions posted so we arent limiting our candidate pool. Leadership needs to hear directly from customer facing teams before making top down decisions.
Review from Customer Success Dept
Considering all of the recent transitions, it's hard to say at the moment.
Review from Customer Success Dept
paying their employees what they deserve
Review from Customer Success Dept
Understanding the difference in their expectations and work versus their teams'.
Review from Customer Success Dept
Crude comments have been made during live meetings by leadership staff. The company does not seem to care about fair compensation of employees. Employees do not have a personal say in matters and feel as if we are being overlooked constantly.
Review from Customer Success Dept
What is the best part about your compensation package?
Company match of the 401k
Review from Customer Success Dept
My compensation package is competitive and more than fair. I feel valued and appropriately rewarded for my contributions.
Review from Customer Success Dept
I believe our salary is strong and comparable to the market. However, our bonus package needs to be revisited, and it would be great to have an opportunity to earn more shares or an end of year bonus/401k bonus based on overall company performance.
Review from Customer Success Dept
The health insurance is great.
Review from Customer Success Dept
Equity shares at hiring, generally reasonable bonus targets, solid healthcare, flexible PTO that you can actually use
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I am the longest tenured person in my role and im paid half of what someone who just joins the company makes. Its embarrassing
Review from Customer Success Dept
The company is always trying to find a way not to pay commissions. Some quotas are unrealistic, and leadership sometimes acknowledges this but does nothing to change it. We do a lot of work, and one thing goes wrong that's out of our control, and it's used as a reason to take away the entire bonus.
Review from Customer Success Dept
The bonus program should be for all employees to reap the benefit when we are doing well as a company and not JUST quarterly Churn. I have worked at places with companywide bonus program where you feel like you have a piece when we do well as a whole organization. 10% or even 5-7% of base awarded
Review from Customer Success Dept
A specialized role in a competitive industry should be paid more than market value
Review from Customer Success Dept
I've been an Associate IE for 3 years. Trained some new guys and they're full IEs.
Review from Customer Success Dept
What are some of the best things about your team?
Commitment to reach group goals and deliver success
Review from Customer Success Dept
My team is collaborative, supportive, and always willing to help one another. I especially value the open communication, shared knowledge, and genuine teamwork. Everyone brings different strengths and expertise, which makes us stronger as a team.
Review from Customer Success Dept
My coworkers are always willing to take time out of their day to help out. I truly feel like I am walking out of every call with my colleagues learning something new.
Review from Customer Success Dept
Everyone is willing to help out or give their perspective
Review from Customer Success Dept
My team members work together to get things done; we work hard! We are transparent with each other, and we always support each other by helping when needed and asking for help when needed. We are mostly autonomous and continue to try to streamline processes and make improvements where ever we can.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Imprivata yet.
Be the first to contribute a review.
What is most positive about the culture and environment at your company?
The effort to include all employees (even remote) in activities.
Review from Customer Success Dept
There is a strong sense of teamwork and a shared commitment to our customers and each other.
Review from Customer Success Dept
The ability to take time off work - my team always shows up when anyone has PTO and helps cover.
Review from Customer Success Dept
very open environment that fosters collaboration.
Review from Customer Success Dept
It's a tie: Transparency from the top down, and I know I will always be supported!
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Imprivata yet.
Be the first to contribute a review.
What did you like most about the interview process?
There aren't any Interviews reviews of Imprivata yet.
Be the first to contribute a review.
What would you improve about your company's interview process?
There aren't any Interviews reviews of Imprivata yet.
Be the first to contribute a review.
What makes you most happy at work?
Working with professional and dedicated people
Review from Customer Success Dept
The people I work with and the opportunity to make a meaningful impact for our customers.
Review from Customer Success Dept
Knowing that I'm making a true impact
Review from Customer Success Dept
Seeing the impact we have on our customers and the work they do
Review from Customer Success Dept
Doing awesome work and making customers happy
Review from Customer Success Dept
What's going wrong and how can it be improved?
It's work, while I like what I do and some days I enjoy, saying I'm excited to work is a bit of a stretch.
Review from Customer Success Dept
I can make more money flipping burgers at burger king. start there
Review from Customer Success Dept
I think that the unknown from acquisition, integrating with new people, and ambiguousness about the future as well as high turnover from coworkers makes it feel unstable.
Review from Customer Success Dept
Truly nothing other than I despise having to work to survive.
Review from Customer Success Dept
Imprivata is taking a bad product and trying to repackage it with a new name. My customers are not happy about this, and it makes us look silly trying to push this rebranding without significant change.
Review from Customer Success Dept
What do you like best about your company?
There aren't any Outlook reviews of Imprivata yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Imprivata yet.
Be the first to contribute a review.