Imprivata Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Every day has challenging me but i am happy for the next day
Review from Customer Support Dept
So good that I'm still here after more than 15 years across multiple roles and promotions
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Review from Customer Support Dept
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What do you like best about the leadership team?
Transparency and honesty, regardless of the topic
Review from Customer Support Dept
the regular updates on company and department level
Review from Customer Support Dept
My leadership team is always there when I need them, supportive, understanding, and always able to find a solution that works for everzone. No matter if it's an equipment, a work-related or a work/life balance issue, they make sure the team and I are taken care of. They actually listen.
Review from Customer Support Dept
Very clear focus, priorities and goals; positive momentum that drives the rest of the business.
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I do believe they are trying to enhance Imprivata
Review from Customer Support Dept
What does the leadership team need to get better at?
Understanding what their employees actually do, and how their decisions impact the day-to-day life of their employees.
Review from Customer Support Dept
What is the best part about your compensation package?
Great insurance plus stipend for phone
Review from Customer Support Dept
Great medical and dental coverage; bonus tied to SMART goals.
Review from Customer Support Dept
Imprivata is a very generous company, I feel like they invest in your success, they care about your work life balance (many companies just say they do), and they strongly promote from within (again, not just say they do which covers most companies).
Review from Customer Support Dept
Able to work from home where I get a lot more work done
Review from Customer Support Dept
Great health benefits and paternal leave policy.
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Why do you feel undervalued and what would make you feel better about your compensation?
High base salary and more opportunities for higher bonus
Review from Customer Support Dept
Being at least half as valued as Sales, even though my role does way more work than they do.
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I would love to be paid fairly. I think some teams are paid fairly but others are severely underpaid.
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I feel as a contract worker that I am undervalued. I feel that after several years of working for the company, they still aren't willing to put in the effort to hire me. I feel a little bit taken advantage of because I'm not used on a regular basis, but yet I'm expected to be available at any moment
Review from Customer Support Dept
More money - I know there are others making more that do less work
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What are some of the best things about your team?
Very knowledgeable and always willing to help
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Tons of collaboration and support of each other
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helpful, proactive, professional but always nice with everything.
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We can have fun and work at the same time.
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Long tenure and deep knowledge of business and products
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What do your coworkers need to improve and how could you work together better?
They need more training and self initiative. I feel they lack drive.
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What is most positive about the culture and environment at your company?
Truly supportive of individuals and committed to customers
Review from Customer Support Dept
I think that the culture of the company emphasizes doing what we need to help customers, but we're very reactive, as opposed to proactive.
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Seems to be inclusive and kind
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When i reach out to my colleagues for support on a hard nut to crack, there is always someone giving a helping hand
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No matter how large we have gotten, there are still those dedicated to keeping the culture alive
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Imprivata yet.
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What did you like most about the interview process?
You are interviewing with people that you will actually get to meet and work with when you hired which makes the time more enjoyable
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Imprivata yet.
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What makes you most happy at work?
My team, my manager and the flexibility
Review from Customer Support Dept
I enjoy the work but I like the people even more.
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The products and the people behind it
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I always have something to do and it's never dull or boring.
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Taking customer problems and changing them into positive interactions
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What's going wrong and how can it be improved?
The constant rotating door of executives and VPs due to the focus on current-quarter profits is very bad for the company. Maybe think a little more long-term.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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