Imprivata Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I would highly recommend our company to anyone that would be a great contributor to our success
Review from Customer Support Dept
Positive. I like it here. I like the kinds of people we tend to attract.
Review from Customer Support Dept
Every day has challenging me but i am happy for the next day
Review from Customer Support Dept
What do you like best about the leadership team?
They push to get the job done while understanding the rest of us are good people with lives outside of work as well
Review from Customer Support Dept
The willingness to be open and frank about any number of things that affect our company, our work, or our field.
Review from Customer Support Dept
the ability to maintain goal driven objectives, but with kindness and understanding of the most diverse situations, amazing!
Review from Customer Support Dept
Clear, no-nonsense direction from the leadership team.
Review from Customer Support Dept
Business seems to be kept on the right track
Review from Customer Support Dept
What does the leadership team need to get better at?
Understanding what their employees actually do, and how their decisions impact the day-to-day life of their employees.
Review from Customer Support Dept
What is the best part about your compensation package?
Medical benefits are nice but PTO is probably even more important as I stay healthy
Review from Customer Support Dept
Everyone getting the same amount of time off available, you don't need to work here for 10 years before you have enough PTO to take a day off.
Review from Customer Support Dept
love the shares I hold, it means a lot to me to know our value to the company!
Review from Customer Support Dept
Outstanding health and dental benefits.
Review from Customer Support Dept
The 401k matching is nice
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Working a lot of hours for less than average pay in an expensive area is not ideal
Review from Customer Support Dept
Being at least half as valued as Sales, even though my role does way more work than they do.
Review from Customer Support Dept
I would love to be paid fairly. I think some teams are paid fairly but others are severely underpaid.
Review from Customer Support Dept
I feel as a contract worker that I am undervalued. I feel that after several years of working for the company, they still aren't willing to put in the effort to hire me. I feel a little bit taken advantage of because I'm not used on a regular basis, but yet I'm expected to be available at any moment
Review from Customer Support Dept
High base salary and more opportunities for higher bonus
Review from Customer Support Dept
What are some of the best things about your team?
Cohesiveness and teamwork to tackle projects and emergencies. I have hardly know a team to swarm issues and keep pushing to achieve greatness like we see here
Review from Customer Support Dept
We all listen, we care, we are passionate about real solutions for real scenarios experienced by our customers. I get to be part of a solution regularly and that allows my work and time to matter on a bigger scale.
Review from Customer Support Dept
humor in tough situations in support, that alone helps us cope with tough issues for clients.
Review from Customer Support Dept
We are close. Very close. I can count on them, including my director, including his boss, for anything, because they can count on me to ask when it matters and to handle things and do due diligence.
Review from Customer Support Dept
We all have the same goals. Do an amazing job, and keep our customers happy.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
They need more training and self initiative. I feel they lack drive.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We help in critical workflows as well as medical environments, everyone understands what the products mean outside so they work to make it the best environment inside to get our job done
Review from Customer Support Dept
Everyone is an equal, everyone gets to be heard and that greatly benefits our customers with creative solutions that would otherwise be lost to bureaucracy.
Review from Customer Support Dept
the camaraderie is the best !
Review from Customer Support Dept
Open, collaborative, honest, celebratory, positive.
Review from Customer Support Dept
There are people who are still trying to maintain a fun atmosphere and events, but the support for those is dwindling. I do hope some day we bring back the parties and the outings, they were such a golden opportunity to get to know those you don't get much of an opportunity to work closely with.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
You are interviewing with people that you will actually get to meet and work with when you hired which makes the time more enjoyable
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Imprivata yet.
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What makes you most happy at work?
Coworkers and the work I do
Review from Customer Support Dept
Seeing the work that I do make a positive impact on our employees and our customers. I have no doubt that I am genuinely helping people.
Review from Customer Support Dept
working with my peers and clients
Review from Customer Support Dept
The people are the best part, and always should be.
Review from Customer Support Dept
The work we do has real value in it.
Review from Customer Support Dept
What's going wrong and how can it be improved?
The constant rotating door of executives and VPs due to the focus on current-quarter profits is very bad for the company. Maybe think a little more long-term.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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