Jack in the Box Culture | Comparably
Jack in the Box Inc., based in San Diego, is a restaurant company that operates and franchises Jack in the Box(R) restaurants, one of the read more
EMPLOYEE
PARTICIPANTS
933
TOTAL
RATINGS
7981

Jack in the Box Company Culture

Jack in the Box Culture

This score is derived from employee ratings & reviews
2.4/5
Jack in the Box's Overall Culture is rated D-

Top Rated Culture Dimensions

Jack in the Box CEO

Bottom 10%Bottom 10% of Similar Size Companies on Comparably
Leonard Comma Jack in the Box's CEO
Leonard Comma
55 /100

Diversity at Jack in the Box

Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D

Diverse employees at Jack in the Box have rated Office Culture, Environment, and Professional Development as the highest categories they have scored

Women at Jack in the Box

Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D

Women at Jack in the Box have rated Office Culture, Professional Development, and Environment as the highest categories they have scored

Jack in the Box eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 15%Bottom 15% of Similar Size Companies on Comparably

Recommend to a Friend?

-42

Jack in the Box employees are -42% more likely to recommend Jack in the Box as a great place to work

23%Promoters
12%Passives
65%Detractors

Working at Jack in the Box

Working at Jack in the Box is rated below average by 933 employees, across various culture dimensions. Jack in the Box employees rate Office Culture highest among all categories, and think that Compensation and Perks And Benefits have the most room for improvement, putting Jack in the Box’s culture in the Bottom 10% compared to similar sized companies on Comparably and in the Bottom 15% compared to other companies in San Diego. See below in detail how working at Jack in the Box was rated by employees.

Overall Company Culture at Jack in the Box

D-

Overall Company Culture at Jack in the Box is rated D-

Last updated today

Bottom
10%

Jack in the Box ranks in the Bottom 10% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 933 Employees

View Results
0
20
40
60
80
100
Business Dev
76
Business Dev76
Product
68
Product68
Marketing
64
Marketing64
Customer Success
53
Customer Success53
Sales
52
Sales52
Customer Support
51
Customer Support51
Communications
50
Communications50
Operations
45
Operations45
HR
30
HR30

Jack in the Box Employee Reviews

Out of 593 Jack in the Box employee reviews, 50% were positive. The remaining 50% were constructive reviews with the goal of helping Jack in the Box improve their work culture.

50%
50%
Positive Reviews50%
Constructive Feedback50%

Positive Reviews From Jack in the Box Employees

  • What makes you most happy at work?
    Job security and close to home
  • What are some of the best things about your team?
    They are loyal to the Brand
  • What are some of the best things about your team?
    Dedicated hard working people that work to make a better team

Constructive Feedback From Jack in the Box Employees

  • Why do you feel undervalued and what would make you feel better about your compensation?
    Better pay for team and some type of reward system. Company functions like Christmas party! Acknowledge tenure
  • What does the leadership team need to get better at?
    Everything, management. Basic nessecities and respect
  • What does the leadership team need to get better at?
    Listening to people and not overtalk.

Jack in the Box Company Information

Jack in the Box Company Overview

Jack in the Box Inc., based in San Diego, is a restaurant company that operates and franchises Jack in the Box(R) restaurants, one of the

Jack in the Box Mission, Vision & Values

Jack in the Box Mission & Values

Join Jack in the Box’s mission to make the world a more delicious place. Because everyone should experience a Buttery Jack for lunch, or an Oreo Cookie Ice Cream Shake on a hot day (or any given day).

Sustainability and Corporate Social Responsibility at Jack in the Box

Jack in the Box is dedicated to making a positive difference in the communities in which our employees, franchisees and guests work and live.  One way that we give back is through the Jack in the Box Foundation. Established in 1998, the Jack in the Box Foundation is a 501(c) (3) nonprofit organization that primarily supports causes that help at-risk children and youth.

HeadquarterSan Diego, CA
United States of America
Websitejackinthebox.com
Founding Date1951
Company StatusPublic
StockJACK

Jack in the Box Competitors

Jack in the Box competitors include In-N-Out Burger, KFC, Wendy's, and Freddy's Frozen Custard. Jack in the Box ranks 5th in Overall Culture Score on Comparably vs its competitors. See below how Jack in the Box compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    In-N-Out Burger's Logo
    In-N-Out Burger
    4.6/5
  2. #2
    KFC's Logo
    KFC
    2.7/5
  3. #3
    Wendy's' Logo
    Wendy's
    2.8/5
  4. #4
    Freddy's Frozen Custard's Logo
    Freddy's Frozen Custard
    2.6/5
  5. #5
    Jack in the Box's Logo
    Jack in the Box
    2.4/5
  • Culture Video

Jack in the Box Employees

933 employees at Jack in the Box have reviewed Jack in the Box across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.

Overall, the 933 Jack in the Box employees give their leadership a grade of D-, or Bottom 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Jack in the Box are mostly dissatisfied with their total compensation at Jack in the Box, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Jack in the Box are mostly dissatisfied with their team. 933 Participants grade the quality of their coworkers an F. Less than half believe the meetings at Jack in the Box are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Jack in the Box believe the environment at Jack in the Box is negative. Most Participants believe the pace of work at Jack in the Box is extremely fast. About 73% of the employees at Jack in the Box work 8 hours or less, while 11% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Jack in the Box are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Jack in the Box employees generally work 8.6 hrs a day
Work Hours
A Day in the Life
Employees at Jack in the Box report the work pace is extremely fast
Work Pace
A Day in the Life
On a typical day, employees at Jack in the Box have 0 meetings
Meetings
A Day in the Life
60% of Jack in the Box employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Jack in the Box employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
53% of Jack in the Box employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Jack in the Box employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
57% of Jack in the Box employees call their work environment negative
Environment

Joining Jack in the Box - Employee Onboarding

The prevailing opinion from employees about joining Jack in the Box is that the company was somewhat prepared on their first day. Jack in the Box employees concluded that their overall onboarding experience was positive. 69% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Jack in the Box KPIs and OKRs

At Jack in the Box 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Jack in the Box's KPIs and OKRs is essential for its success. Out of 17 Jack in the Box employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 10 have said yes.

AnswerPercent
Yes59%
No41%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes50%
No50%
Are the KPIs/OKRs for your department clear?

Jack in the Box CEO & Leadership

Jack in the Box CEO - Leonard Comma

Leonard Comma Jack in the Box's CEO
55 /100

Leonard’s approval rate is lower compared to CEOs at similar sized companies, putting Leonard in the Bottom 10% of all CEOs of similar-sized companies on Comparably, and in the Bottom 15% compared to CEOs of all other companies in San Diego. Leonard Comma’s employees rank Jack in the Box in the Top 50% for Office Culture, in the Bottom 35% for Professional Development, and in the Bottom 30% for Environment. Comma is generally unpopular with Jack in the Box employees, but ranks especially low with employees in the HR department, and by employees in the Customer Success department and Native American employees. However, employees in the Marketing department have a slightly more favorable view of the CEO. When compared to Jack in the Box’s competitors, Leonard Comma ranks below both Wendy's CEO Todd Penegor and Freddy's Frozen Custard CEO Bill Simon.

Jack in the Box Leadership

The Jack in the Box Executive Team is rated a “D” and led by CEO Leonard Comma, Executive VP and Chief People, Culture & Corporate Strategy Officer Mark Blankenship Ph.D., and Executive VP, Chief Legal & Risk Officer and Corporate Secretary Phillip Rudolph

  • Leonard Comma  CEO / President

    Leonard Comma CEO / President

    Leonard Comma serves as the CEO / President of Jack in the Box.

  • Mark Blankenship Ph.D. Executive VP and Chief People, Culture & Corporate Strategy Officer

    Dr. Mark H. Blankenship, Ph. D. has been the Chief People, Culture & Corporate Strategy Officer and Executive Vice... read more

  • Phillip Rudolph Executive VP, Chief Legal & Risk Officer and Corporate Secretary

    Mr. Phillip H. Rudolph, also known as Phil, has been an Executive Vice President and Corporate Secretary and at Jack in... read more

  • Jerry P. Rebel Executive VP & CFO

    Mr. Jerry P. Rebel has been an Executive Vice President of Jack In the Box Inc. since October 3, 2005 and has been its... read more

  • Keith M. Guilbault Qdoba Brand President

    Mr. Keith M. Guilbault has been the President of Qdoba Mexican Eats at Jack In the Box Inc. since June 3, 2016 and... read more

  • Carol A. DiRaimo VP, Chief Investor Relations & Corporate Communications Officer

    Ms. Carol A. DiRaimo has been the Vice President, Chief Investor Relations and Corporate Communications Officer at Jack... read more

  • Andrew T. Martin VP & Chief Information Officer

    Mr. Andrew T. Martin, also known as Drew, has been Vice President and Chief Information Officer at Jack in the Box Inc.... read more

  • Paul D. Melancon Senior VP of Finance, Controller & Treasurer

    Mr. Paul D. Melancon has been Treasurer of Jack In the Box Inc since September 2008 and also has been its Controller... read more

  • Dean C. Gordon VP & Chief Supply Chain Officer

    Mr. Dean C. Gordon has been a Vice President and Chief Supply Chain Officer at Jack in the Box Inc. since July 2017 and... read more

Jack in the Box Salaries

How much does Jack in the Box pay?

How much do people at Jack in the Box get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Jack in the Box is $120,565, or $57 per hour, while the estimated median salary is $115,140, or $55 per hour.

At Jack in the Box, the highest paid job is a Director of Product at $262,190 annually and the lowest is a CS Rep at $44,000 annually. Average Jack in the Box salaries by department include: Sales at $177,956, Design at $124,940, Customer Support at $74,735, and Product at $185,977. Half of Jack in the Box salaries are above $115,140.

414 employees at Jack in the Box rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 1229 ratings) while 398 employees at Jack in the Box rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 414 ratings).

Salaries contributed from Jack in the Box employees include job titles like Senior Developer, Product Manager, Social Media Manager, and Business Analyst. Comparably data has a total of 4 salary records from Jack in the Box employees.

Last updated 21 days ago.

1st Percentile
$67k
$67k1st Percentile
17th Percentile
$90k
$90k17th Percentile
33rd Percentile
$115k
$115k33rd Percentile
50th Percentile
$176k
$176k50th Percentile
67th Percentile
$238k
$238k67th Percentile
83rd Percentile
$271k
$271k83rd Percentile
100th Percentile
$302k
$302k100th Percentile
$120,565*
Average Compensation
$115,140*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Jack in the Box Salaries by City

Jack in the Box Salaries by Department

Explore Jack in the Box Salaries

Diversity & Inclusion at Jack in the Box

Diverse employees at Jack in the Box score the company 55/100 across various culture categories, placing Jack in the Box in the Bottom 20% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Jack in the Box across various culture dimensions.

Jack in the Box Inc. values diversity at all levels and provides an inclusive, culturally sensitive and respectful environment strengthened through leadership, policies and best practices.,,Our company has thousands of employees, and our restaurants serve more than a half-billion people annually. Those employees and guests, as well as our board of directors, franchise operators, suppliers and other stakeholders comprise men and women from different nations, cultures, ethnic groups, generations, backgrounds, skills and abilities.

Ranked Culture the Highest

Women 84/100
Tenure - Over 10 Years
Men 73/100
Department - Product
Diverse Employees 76/100
Department - Business Development

Ranked Culture the Lowest

Women 23/100
Department - HR
Men 36/100
Department - HR
Diverse Employees 30/100
Department - HR

Jack in the Box Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Health Insurance

Jack in the Box PTO

Jack in the Box's PTO and Vacation policy typically gives 0-10 days off a year with 70% of employees expected to be work free while out of office. Paid Time Off is Jack in the Box's 2nd most important benefit besides Healthcare when ranked by employees, with 20% of employees saying it is the most important benefit. Jack in the Box's benefits and PTO Package averages to represent a less than $500 cash value per month.

AnswerPercent
Flex Time50%
Vacation Policy20%
Office Meals10%
401k Contribution10%
Childcare10%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes30%
No70%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo9%
$1500 - $2500/mo9%
$1000 -$1500/mo27%
$500 -$1000/mo9%
Less than $500/mo46%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

Jack in the Box Careers

Jack in the Box Jobs

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H1B Visa

In 2019, Jack in the Box applied for 2 H1B visas. Of the work permits applied for, 100% were approved.

Work Permit Application Outcome

2
Total Applied
  • 100% Granted (2 out of 2)
  • 0% Denied ( out of 2)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 2)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 2)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Jack in the Box Know You Want To Work There

Overview of Candidates Interested in Jack in the Box on Comparably

Candidates By Department

All Industries
33%
Marketing
17%
HR
11%
Customer Support
11%
IT
11%
Other
17%

Candidates By Location

San Diego
72%
Los Angeles
6%
Cincinnati
6%
Rancho Cordova
6%
Other
11%

Frequently Asked Questions regarding Jack in the Box

Who is the CEO of Jack in the Box?

Jack in the Box CEO is Leonard Comma, their score by employees is 55

What is Jack in the Box eNPS?

The eNPS for Jack in the Box is -42

What is Jack in the Box revenue?

Jack in the Box revenue is $2B

What is the salary for Account Manager in Jack in the Box?

Account Manager average salary in the US is 115k

What are the salaries in the Design in Jack in the Box?

The average salaries for Design in Jack in the Box is 125k

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