Johnson Controls Claimed Company
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Fly under the radar. Records task completion is the only unit of measure.
What do your coworkers need to improve and how could you work together better?
There is confusion and frustration over which cost center is responsible for what a actions. At the lower level of the customer frontline there is inconsistency in policy, best and best practices.
Why do you feel undervalued and what would make you feel better about your compensation?
Employees are to be seen not heard, Unless the employee is reiterating the corporate chant KPI, EODB, SG&A while remaining in cadence with 127 RVPs they had best Never speak up.
What does the leadership team need to get better at?
The Leadership is top heavy, has been promoted to their highest level of incompetence, has no idea how the process work/don't work and aren't listening to the customers pain. They have the arrogant attitude of too big to fail and the customer needs them more than they need the customer.
What needs to change to make the company culture better?
Provide a consistent, detailed message for the customers. Get sale people who are engaged in learning and teaching. Get rid of the sales groups order taking mentality. Get rid of the heavy layers of so called leadership. Have clearly defined roles and responsibilities for the marketing ,training
What's going wrong and how can it be improved?
Most leadership decisions are based on 'what's in it for me' mentality. This started with the last CEO. Now we have good employees who are hushed and told fill out there CRM so the Leadership can justify its existence. The only plan accountability is to completion of tasks not effectiveness.
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