Kajabi Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Always looking for new ways to innovate.
Review from Customer Support Dept
Their openness to suggestions and opinions
Review from Customer Support Dept
Honest and transparent. Keep it up!!
Review from Customer Support Dept
They're open and communicative. The leadership team is thoughtful.
Review from Customer Support Dept
Transparent and honest with us. Approachable
Review from Customer Support Dept
What does the leadership team need to get better at?
The changes currently being made unilaterally by leadership are negatively affecting the people that work here and the business trajectory. Look at the loss of talent due to the in-office policy and insistence of good compensation despite the contradicting sentiment from non-leadership.
Review from Customer Support Dept
What is the best part about your compensation package?
Unlimited paid vacation and IncentFit.
Review from Customer Support Dept
I'm grateful for not having to pay healthcare premiums.
Review from Customer Support Dept
Fully paid for benefits (health, dental, vision, HSA)
Review from Customer Support Dept
Compensation is way more generous compared to the usual BPO companies
Review from Customer Support Dept
Fully Paid Medical Vision and Dental
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Compensation is below market standards, offering a competitive salary would make one feel better about their compensation.
Review from Customer Support Dept
Little more competitive salary with industry
Review from Customer Support Dept
I am undervalued when comparing to similar roles or even lower roles at other orgs. Leadership uses "market data" to justify pay without transparency of said data and whether it applies to our roles. I'd feel better if my salary reflected my actual duties and benefits weren't used to justify low pay
Review from Customer Support Dept
We don't meet the market pay grades. Feels like they get us a discount at times.
Review from Customer Support Dept
I'd appreciate a promotion to senior that came with a 25% raise.
Review from Customer Support Dept
What are some of the best things about your team?
Everyone is really supportive of each other and quick to jump in and help out.
Review from Customer Support Dept
They are approachable and helpful
Review from Customer Support Dept
We all strive to accomplish the same goal and rely on each others strengths to complete it. I love that everyone in our team is inclusive.
Review from Customer Support Dept
So helping to each other. So selfless
Review from Customer Support Dept
My team is always happy to collaborate on tough issues.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
People really try to live out the core values.
Review from Customer Support Dept
The energy everyone gives out.
Review from Customer Support Dept
So welcoming and everyone cares
Review from Customer Support Dept
People talk about being open to growth.
Review from Customer Support Dept
Work life balance is very important to the company. Understanding of taking care of employees will leads to more success and better productivity
Review from Customer Support Dept
What needs to change to make the company culture better?
I'd like for the work culture, at least in my department, to focus less on maximum efficiency driven by metrics and instead more on creating an environment where quality of work is valued and employees are incentivized to develop and stay with the company.
Review from Customer Support Dept
What did you like most about the interview process?
Timely manner- they make sure that interview will start and end in a specific time frame
Review from Customer Support Dept
It was very casual, but the questions were relevant. No time was wasted
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Knowing that I'm helping our customers succeed.
Review from Customer Support Dept
Being able to make a difference and help the company grow.
Review from Customer Support Dept
Knowing that the work I do directly impacts our heros
Review from Customer Support Dept
Helping people and the colleagues
Review from Customer Support Dept
The cross-functional nature of my position.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Dsats for the customer's overall experience should be separate from chat interaction.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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