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Everything is wrong. The company and the bosses and the customers. There's almost nothing right.
What are some of the best things about your team?
They have a good sense of humor. But that's usually the only way to stay sane in customer service.
What needs to change to make the company culture better?
Respect their employees. This means better pay, better benefits. Defending employees from irate customers, instead of berating them. Give a lot of sick leave and parental leave. Basically, treat their employees like actual people who need money to live.
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