There is a steep learning curve, but it is worth the effort. I am coming up on my 3 year anniversary.
Briefly describe your overall experience at your company
There is a lot to learn in the first year, but you have people who support you and a lot of training & knowledge resources. Most will be challenged, but once you hit your stride, you will continue to be challenged, but you will have the tools to meet them (or the SME to pull in & help!).
What are some of the best things about your team?
Willingness to pitch in; ownership of customer success
What is most positive about the culture and environment at your company?
Thought leadership; socially & environmentally active
What is the best part about your compensation package?
Open PTO for the US; increased benefits pkg this year, yet no increase in premiums, 401(k) matching!
What makes you most happy at work?
Having an impact on our customers' business outcomes. Our software regularly drives innovation and increases business value
What makes you most happy at work?
Helping my customers and my teammates solve a problem or use-case. Whether that is with a software solution, a best practice process, or just leaning-in with an extra helping hand.
What is the best part about your compensation package?
Pay is very good & benefits extensive, but with reasonable premiums & many options. Leadership monitors excessive hours to avoid burnout (work-life balance in action!) & we get quarterly mental health days & an Open PTO policy.
What is most positive about the culture and environment at your company?
We have defined & published Core Values and a culture statement. We care deeply about the quality of the product & services we provide, as well as our relationships with our teammates. We work to carve out time for team-building & fun.
What are some of the best things about your team?
Our PS team is a family. People who actually care about your well-being & will lean-in & support you during any challenge (work or home). As if that wasn't enough, they are brilliant AND fun. I can't say enough about my team.
What do you like best about the leadership team?
The Leadership at Medallia walks the walk of Employee Experience. They communicate openly & regularly & ask for our feedback. They have worked each year to increase our benefits, but have kept costs down. They implement suggestions such as a Q'ly mental health holiday & no-meeting Fridays! <3
What do you like best about the leadership team?
Medallia is among the few who don't just talk about the need for world change, we take action. It starts with our leaders & they have been a shining example of humanity during the COVID-19 pandemic, & in the aftermath of Mr. Floyd's murder. Leadership is also transparent & truly cares about us.
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