Medallia Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
engaged and loyal employee who is excited for what comes next
Review from Customer Support Dept
What do you like best about the leadership team?
They are being transparent about changes taking place.
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Their expertise and past experience in this market/industry
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They are transparent as they can be
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quite transparent and ambitious plans for future
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Transparency in communication about current goals, challenges, and improvements
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What does the leadership team need to get better at?
Actually being a part of the orgs they lead. Our ELT seems to be very detached from Medallia and its been hurting the Medallia culture for years.
Review from Customer Support Dept
Everything, starting for understanding the basics of the business
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Recognising employee efforts and value. Hiring more/better to relieve the overworked employees
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They need the capacity for empathy. They have zero consideration for how much everyone below them does and what we have to put up with.
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What is the best part about your compensation package?
I am paid fairly and have good time off.
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Working remote (including abroad) without being obligated to return to the office
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Benefits that I don't even use are the best ones we offer (e.g., FMLA policy, HSA/FSA).
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Ability to share in the growth through equity
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competitive salary, great healthcare benefits
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Why do you feel undervalued and what would make you feel better about your compensation?
No merit / promotions in the last years
Review from Customer Support Dept
The bonus structure is not clearly defined in the compensation plan documentation. The plan states at your manager's discretion, rather than stating firm company, or personal, targets that need to be reached for bonus eligibility.
Review from Customer Support Dept
Encashing leaves, instead of gym membership maybe directly purchasing equipment ( since it's WFH), better incentives, evaluate based on the effort and not just the project.
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Pay to the industry average for this role
Review from Customer Support Dept
I feel as though I am undervalued compensation-wise in comparison with my peers in alike roles at the company. Having started at Medallia during the Pandemic, I came into my hiring negotiations feeling as though I did not have leverage to ask for a higher base compensation...
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What are some of the best things about your team?
I like the diversity of a global team.
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Regularly connecting, albeit virtually and mostly responsive via DM's
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Absolutely love the people I work with. Unfortunately a lot of us have bonded more due to the deteriorating culture.
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That we are a team
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I really enjoy the brainstorming and solving as a collective. The diversity in thought helps drive the best outcomes!
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
There is an environment of acceptance, but I like how there is no need to discuss religion, politics, or other matters. Conversation stays on work topics usually, which is my preference.
Review from Customer Support Dept
Being receptive to feedback and considering changes
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Nothing. It has deteriorated in the last 3 years but the last 6 months has gone south completly
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I really enjoy how collaborative and thoughtful towards the whole solution everyone is!
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Team members are extremely helpful. Everybody seems to really understand that most of Medallia's issues aren't caused by us and that keeps us all in support of each other.
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What needs to change to make the company culture better?
Continue the shift away from the focus on YoY growth and customer satisfaction as the only metrics that matter for the PS team. It results in the burden of management mistakes being put on the project analysts/teams to cover for badly scoped projects and any of the numerous product bugs.
Review from Customer Support Dept
It's toxic here. The amout of politics and quality of people management is atrocious. The company does not know what leadership really is.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Connections with coworkers and helping my clients' achieve their goals/making their lives easier
Review from Customer Support Dept
The flexibility and trust to do your job
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The people I work with directly.
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In addition to the people I work with I really enjoy the course content that we have available to us in our learning management systems.
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helping customers and making a difference with direct reports
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What's going wrong and how can it be improved?
Stress levels and management that is only focused/incentivized to look/work upwards. The goal of anyone PM - Director is to give as much of their work to the people below them to free them up to work upwards towards a promotion. This results in under-supported teams until a crisis happens.
Review from Customer Support Dept
My director has created a hostile work environment and I hate coming to work each day to see how she's stabbed me in the back once again.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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