Nextbite Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Communication and the weekly meetings that are held for updates
Review from Customer Support Dept
Growing the team every week and creating roles to best match our skills
Review from Customer Support Dept
The level of care. It's genuine and intentional.
Review from Customer Support Dept
They are very approachable and open to feedback.
Review from Customer Support Dept
Everyone is amazing and helpful
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
Health benefits and the desk reimbursements
Review from Customer Support Dept
The health insurance and the working from home
Review from Customer Support Dept
The ability to load all our benefits in one app
Review from Customer Support Dept
It's very robust and has great value.
Review from Customer Support Dept
Health insurance is covered 90% and JOON benefits (WFH and online ordering reimbursements)
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
On an industry standard based on copious research, we are on the lowest end of the payment spectrum for our position.
Review from Customer Support Dept
The roll of supervisor is almost impossible to navigate in an hourly capacity. Especially with a team of agents overseas working 24/7
Review from Customer Support Dept
What are some of the best things about your team?
Mostly everyone is willing to help and assist each other and to make things better and more efficient for everyone
Review from Customer Support Dept
Open doors everywhere in every department
Review from Customer Support Dept
There is true support for one another to succeed and encouragement to grow.
Review from Customer Support Dept
We are remote, but very supportive.
Review from Customer Support Dept
Everyone is helpful and nice
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The culture could be worked on, I don't feel like there is much office or work culture even though we're remote
Review from Customer Support Dept
We Win Together is not just a slogan but a value we all live by and embrace every moment
Review from Customer Support Dept
Just the fact that culture means something and is lived out rather than just words on a mission statement.
Review from Customer Support Dept
Being a remote company with a supportive team.
Review from Customer Support Dept
The emphasis and care that everyone has in regards to supporting our clients. Most of us come from a restaurant background, and it definitely shows in our work and interactions with our customers.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
When everything is working smoothly
Review from Customer Support Dept
The ability to work remote and have the flexibility to reach out to team members whenever and receive a response from where ever
Review from Customer Support Dept
The people that I get to collaborate with.
Review from Customer Support Dept
Working for a remote company with a supportive team.
Review from Customer Support Dept
The ability to work for a company that puts a lot of emphasis on the comfort and care of our employees.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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