Nordic Consulting Partners CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
This has been the best company I've worked for and I've been in the workforce for 34 years.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Vision for future growth and ability to execute
Review from Customer Support Dept
They make a point to know who I am.
Review from Customer Support Dept
I'm not sure which leadership team this question refers to. If this means the executive team, I don't really have anything to say.
Review from Customer Support Dept
I'm not sure if this question refers to my department leadership team or C-suite.
Review from Customer Support Dept
We receive regular communication updates.
Review from Customer Support Dept
What does the leadership team need to get better at?
Compensating employees appropriately for the amount of time worked.
Review from Customer Support Dept
We take a number of steps to ensure our compensation remains competitive and equitable. I'm sorry to hear you're not feeling this is the case for you. You're always welcome to reach out to me to discuss! -- Vicki, VP of HR
When questioned about issues of fairness, the response is vague and defensive making excuses and placing blame rather than being open, progressive and putting in a more genuine effort to be transparent with all staff.
Review from Customer Support Dept
I'm sorry to hear this is how you're feeling, as transparency in our communications is vitally important and something we take pride in. If you're comfortable sharing more feedback, I'd be happy to connect. --Vicki, VP of HR
What is the best part about your compensation package?
Free dental and vision insurance for myself and the family
Review from Customer Support Dept
The upcoming evolution to include more incentives for performance
Review from Customer Support Dept
Very solid medical package with low costs compared to most places.
Review from Customer Support Dept
Wonderful to hear - appreciate the feedback! --Vicki, VP of HR
Matching 401K benefits and no cost for Vision and Dental coverage.
Review from Customer Support Dept
Employee contribution is comparable with other companies.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Managed Services contributors are noticeably valued less, compensated less, and treated less than other Nordic business lines and shared services
Review from Customer Support Dept
I believe that app leads should be compensated for the additional work we have to do, including de facto people management. I would also greatly appreciate a better health plan.
Review from Customer Support Dept
We are committed to creating a diverse workplace where everyone is treated fairly. Our processes include oversight to ensure fair compensation. We encourage open dialogue for any concerns so please come find me, your manager or Vicki, our VP of HR.
Our health insurance is extremely expensive. I am resentful of all of the additional responsibilities I have as an app lead for which I do not get compensated. The "recovery time" set up is not sufficient incentive for on-call work because it requires additional work to arrange coverage/make up time
Review from Customer Support Dept
We are committed to creating a diverse workplace where everyone is treated fairly. Our processes include oversight to ensure fair compensation. We encourage open dialogue for any concerns so please come find me, your manager or Vicki, our VP of HR.
A closer gap between consultant and Managed Services Pay. I greatly appreciate the dental/vision benefits but the healthcare benefits for non-WI residents is not competitive with other options.
Review from Customer Support Dept
I feel strongly that there is a gender wage gap, at least in managed services, that must be investigated. I don't feel as valued as my male counterparts at this company. I am also disappointed with our health insurance options, at least at my current rate of pay; both are unaffordable for me.
Review from Customer Support Dept
We are committed to creating a diverse workplace where everyone is treated fairly. Our processes include oversight to ensure fair compensation. We encourage open dialogue for any concerns so please come find me, your manager or Vicki, our VP of HR.
What are some of the best things about your team?
Smart, insightful, fun, persistent, creative
Review from Customer Support Dept
Smart, hardworking people who care about each other and are invested in mutual success.
Review from Customer Support Dept
By and large, I work with smart, interesting, collaborative people. I enjoy the camaraderie of my teams.
Review from Customer Support Dept
Everyone treats each other with respect.
Review from Customer Support Dept
I really appreciate how collaborative my team is
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I love my team and I think we work together well. I think overall we have too many meetings that aren't necessary or productive.
Review from Customer Support Dept
Great feedback - thank you for sharing! Effective meetings challenge many organizations - remember our meeting principles and don't be shy about helping us hold true to those and sharing your feedback! --Vicki, VP of HR
There no improvement necessary for current staff. Everyone works well as a team and makes it about we.
Review from Customer Support Dept
My immediate team is a wonderful, hardworking, intelligent group of people.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Transparency and accessibility of any and all staff
Review from Customer Support Dept
I am accepted for who I am.
Review from Customer Support Dept
I appreciate how far the company has come in the past year with regard to DEI efforts and look forward to continued improvement and investment in this area.
Review from Customer Support Dept
The in-roads we are making on the D&I front, but we have a very long way to go, especially when it comes to buy -in from Senior Leadership and C-Suite.
Review from Customer Support Dept
Managers are always willing to bend an ear and listen to what I have to say. They encourage open dialogue and assist me with my efforts whenever possible.
Review from Customer Support Dept
What needs to change to make the company culture better?
More professional development opportunities and cross-training. Would like to add to skills to make it easier to find future contracts, especially these days.
Review from Customer Support Dept
Managed Services should feel like part of Nordic rather than something less
Review from Customer Support Dept
The company culture is usually the client I am working for. Generally I can make it a positive experience with demonstrating a good attitude, which I try and do.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
New challenges and problems to solve every day
Review from Customer Support Dept
I am never bored and there is a tremendous amount of variety coupled with constant change (inherent to healthcare). I have a lot of autonomy and am trusted to serve my customers well.
Review from Customer Support Dept
Solving complex problems for organizations and teaching others how to do the same.
Review from Customer Support Dept
New challenges each day to make me strive to learn and be better than the day before.
Review from Customer Support Dept
a good mixture of feeling appreciated and working with our excellent team.
Review from Customer Support Dept
What's going wrong and how can it be improved?
The rate of attrition in Managed Services remains a big concern for me, and the fact that we are not having open, honest conversations about it is a big red flag. Attrition has led to teams being stretched very thin, and leadership has not really acknowledged this.
Review from Customer Support Dept
I'm exhausted. I feel like I wear 10 different hats throughout the day and I don't have the support I need, still reeling from the RIF. I am not confident about where we are headed as a company with how many people are leaving.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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