Overstock.com CS Rep Employee Reviews
Briefly describe your overall experience at your company
good, not much to complain about wish there was free soda, just kidding.
Review from Customer Support Dept
Review from Customer Support Dept
I am happy with all the people that I work with and have learned that what I do makes a difference
Review from Customer Support Dept
Customer care gets treated poorly by everyone else in company?
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What do you like best about the leadership team?
Leadership is great at keeping you in the know about important issues and focuses on promoting those who show ability
Review from Customer Support Dept
i like leader ship not a boss my supervisor is on the phone sometimes when it gets too busy same with some of the wolves.
Review from Customer Support Dept
Very knowledgeable, and open. Can go to them for any questions.
Review from Customer Support Dept
They are always willing to help no matter what the issue is. Very knowledgeable
Review from Customer Support Dept
They promote and encourage us to find ways to change processes and procedures that are not affective.
Review from Customer Support Dept
What does the leadership team need to get better at?
Being more flexible. Fairness, no nepotism/favoritism. Better work life balance in the customer care department.
Review from Customer Support Dept
What is the best part about your compensation package?
Gold and SIlver investments are built into the investments and managers and higher have stock options.
Review from Customer Support Dept
i would love to have more stock market options other than gold and silver im under 21 and cannot have a 401K
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The availability of onsite counseling, healthcare and childcare.
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Medical/Dental/Vision Care. Onsite medical facility.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The pay should be equal to other companies
Review from Customer Support Dept
There are no raises in customer care unless you move up. If you you don’t want to leave customer care you will never get a raise
Review from Customer Support Dept
What are some of the best things about your team?
Teams work closely and as long as you are willing to communicate they are willing to help
Review from Customer Support Dept
i love my team i just like how theres teams in general and i think there should be more meetings especially in Q4 that where info is passed back and forth and Q4 is the most crucial part of the year i think we need it.
Review from Customer Support Dept
communication and support. We are there to work through situations together and help each other other out. .
Review from Customer Support Dept
Team believes that we success together when we work together
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Learn the business and actually work for success
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Managers are supportive and coaching is done regularly to help maintain performance. You are rarely blindsided by a reprimand
Review from Customer Support Dept
the environment is amazing the only thing i dont like about my job is customer service, overstock understands no on really likes customer service and treats the employees really well and helps me help the customer.
Review from Customer Support Dept
The openness and encouragement the leadership has for everyone to strive for greatness there
Review from Customer Support Dept
Casual dress. The open layout of the building provides easy access to leaders.
Review from Customer Support Dept
What needs to change to make the company culture better?
Customer care should not be in a warehouse it should be back in the new building
Review from Customer Support Dept
What did you like most about the interview process?
Interview was short and sweet and they notified me that they were interested in hiring me immediately.
Review from Customer Support Dept
the person that hired me was personal but didnt go over my work experience too much and the questions that were asked were weird to me.
Review from Customer Support Dept
The group interview is awesome because you can ask them anything you want to and learn so much about the company before you go there.
Review from Customer Support Dept
What would you improve about your company's interview process?
Stop with the group interview
Review from Customer Support Dept
What makes you most happy at work?
The feeling of satisfaction when you solve a customer's problems especially when they feel there is no recourse
Review from Customer Support Dept
That I know no matter what kind of day I have, my co workers are there for me to help get me through the day.
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Being able to help people. I am fortunate to be able to work with all the Specialists in learning new skills.
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The ability to make a difference and being trusted to do what's right for our business, employees and consumers.
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The people I work with.
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What's going wrong and how can it be improved?
more exceptions for the workers. I get that its not "fair" to the rest but if we can make exceptions for customers we should be able to do the same thing for employees.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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