-11
NPS
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Panda Express
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About Panda Express' Brand
Panda Restaurant Group, the world leader in Asian dining experiences and parent company of Panda Inn, Panda Express and Hibachi-San, is dedicated to becoming a world leader in people development. Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in a genuine family environment that is uniquely Panda. Among its major competitors, Panda Express is ranked in 7th place for NPS while In-N-Out Burger is 1st, and Chick-fil-A is 2nd. Overall, Panda Express has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $257.95M
Brand at a Glance
78%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Panda Express Ranking
- #4 / 4 of its competitors
Panda Express NPS
Panda Express's Net Promoter Score (NPS) is a -11 with 38% Promoters, 13% Passives, and 49% Detractors. Net Promoter Score tracks whether Panda Express's customers would recommend using the product based on a scale of -100 to 100.
Panda Express Overall NPS
| 38% | Promoters |
|---|---|
| 13% | Passives |
| 49% | Detractors |
Panda Express NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2025 -12 | Feb 2025 | -12 |
Mar 2025 -12 | Mar 2025 | -12 |
Apr 2025 -12 | Apr 2025 | -12 |
May 2025 -12 | May 2025 | -12 |
Jun 2025 -12 | Jun 2025 | -12 |
Jul 2025 -12 | Jul 2025 | -12 |
Aug 2025 -12 | Aug 2025 | -12 |
Sep 2025 -12 | Sep 2025 | -12 |
Oct 2025 -12 | Oct 2025 | -12 |
Nov 2025 -12 | Nov 2025 | -12 |
Dec 2025 -12 | Dec 2025 | -12 |
Jan 2026 -12 | Jan 2026 | -12 |
How Other Brands Compare
Panda Express is ranked #4 for NPS among its competitors. In-N-Out Burger and Chick-fil-A come in first and second, with Chipotle coming in at third. Among those competitors, it is the lowest valued company behind Chipotle.
Panda Express |  Chick-fil-A |  In-N-Out Burger |  Chipotle | |
| Global Ranking | #- | #3 | #15 | #45 |
| NPS | -11 | 55 | 63 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $257.95M | - | - | $41.46B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Panda Express NPS by Gender
Male customers rated Panda Express's NPS 15 points higher than Female customers.
Male
-19
Panda Express's NPS was rated -19 by Male customers on Comparably.
35%
Promoters
11%
Passives
54%
Detractors
Female
-34
Panda Express's NPS was rated -34 by Female customers on Comparably.
28%
Promoters
10%
Passives
62%
Detractors
Panda Express NPS by Ethnicity
Panda Express's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
Hispanic or Latino -7 | Hispanic or Latino | -7 |
African American/Black -9 | African American/Black | -9 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Native American -50 | Native American | -50 |
Other -67 | Other | -67 |
Panda Express NPS by Age
Panda Express's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Panda Express NPS by Usage
Panda Express's NPS was rated the highest by customers who have used Panda Express's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -27 | Less than 1 Year | -27 |
1 to 2 Years -5 | 1 to 2 Years | -5 |
2 to 5 Years -31 | 2 to 5 Years | -31 |
5 to 10 Years -27 | 5 to 10 Years | -27 |
Over 10 Years -33 | Over 10 Years | -33 |
Panda Express NPS vs. Competitors
Compared to its competitors, Panda Express's NPS is rated right above Panera Bread, and is preceded by Jack in the Box.
| COMPANY | NPS Score | |
|---|---|---|
| In-N-Out Burger | 63 |
| Chick-fil-A | 55 |
| Chipotle | 16 |
 | KFC | 7 |
 | Dairy Queen | 4 |
 | Jack in the Box | -7 |
| Panda Express | -11 |
 | Panera Bread | -12 |
 | Burger King | -13 |
 | Wendy's | -13 |
 | Papa John's International | -21 |
 | Subway | -34 |
 | Popeyes Louisiana Kitchen | -51 |
Panda Express Customer Reviews
Out of the 77 Panda Express customer reviews 51 were positive and 26 were constructive. Panda Express customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Panda Express Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Panda Express users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Panda Express Customer Loyalty Score by Gender
Female customers rated Panda Express's Customer Loyalty score 4% higher than Male customers.
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Male
80%
Yes
Female
84%
Yes
Panda Express Customer Loyalty Score by Ethnicity
Panda Express's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Panda Express.
81
out of 100
Caucasian
82
out of 100
Hispanic or Latino
80
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
89
out of 100
Native American
82
out of 100
Other
Panda Express Customer Loyalty Score by Age
Panda Express's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Panda Express.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 88% | 18-25 | 88% |
26-30 70% | 26-30 | 70% |
31-35 73% | 31-35 | 73% |
36-40 88% | 36-40 | 88% |
41-45 67% | 41-45 | 67% |
46-50 79% | 46-50 | 79% |
51-55 89% | 51-55 | 89% |
56-60 83% | 56-60 | 83% |
61-65 87% | 61-65 | 87% |
66+ 76% | 66+ | 76% |
Panda Express Customer Loyalty Score by Usage
Panda Express's Customer Loyalty score was rated the highest by customers who have used Panda Express's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Panda Express Customer Loyalty Score by Industry
Panda Express's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Environmental Services industry customers.
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Panda Express Customer Loyalty vs. Competitors
Compared to its competitors, Panda Express's Customer Loyalty score is rated right above Popeyes Louisiana Kitchen, and is preceded by KFC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| In-N-Out Burger | 88% |
| Chick-fil-A | 87% |
| KFC | 80% |
| Panda Express | 78% |
| Popeyes Louisiana Kitchen | 78% |
| Dairy Queen | 77% |
| Jack in the Box | 77% |
| Chipotle | 76% |
| Wendy's | 76% |
| Subway | 74% |
| Burger King | 73% |
| Panera Bread | 72% |
| Papa John's International | 68% |
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Panda Express Product Quality
3/5
Panda Express has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Panda Express Product Information
Panda Express’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Panda Express's product the highest. Reviewers from the Retail industry rated Panda Express the lowest at 3.3.
- Website
- http://PandaRG.com
- Company Size
- 10,000+ Employees
Industry
Restaurants
Quick Insights into Panda Express Product Quality
Panda Express's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Security and Investigations industry.
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Ranked Panda Express Product Quality the Highest
Ranked Panda Express Product Quality the Lowest
Panda Express Product Quality Score by Gender
Male customers rated Panda Express's Product Quality score 0.3 stars higher than Female customers.
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Male
2.9/5
Female
2.6/5
Panda Express Product Quality Score by Ethnicity
Panda Express's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Panda Express.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3 | African American/Black | 3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Native American 1.7 | Native American | 1.7 |
Other 1.6 | Other | 1.6 |
Panda Express Product Quality Score by Age
Panda Express's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3 | 26-30 | 3 |
31-35 3 | 31-35 | 3 |
36-40 3 | 36-40 | 3 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2.4 | 46-50 | 2.4 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2 | 56-60 | 2 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.4 | 66+ | 2.4 |
Panda Express Product Quality Score by Usage
Panda Express's Product Quality score was rated the highest by customers who have used Panda Express's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Panda Express Product Quality Score by Industry
Panda Express's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Security and Investigations industry customers.
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Panda Express Product Quality vs. Competitors
Compared to its competitors, Panda Express's Product Quality score is rated right above Papa John's International, and is preceded by Wendy's.
| COMPANY | Product Quality Score | |
|---|---|---|
| In-N-Out Burger | 4.5/5 |
| Chick-fil-A | 4.3/5 |
| Chipotle | 3.8/5 |
| KFC | 3.5/5 |
| Dairy Queen | 3.3/5 |
| Jack in the Box | 3.1/5 |
| Burger King | 3.1/5 |
| Panera Bread | 3/5 |
| Wendy's | 3/5 |
| Panda Express | 3/5 |
| Papa John's International | 2.9/5 |
| Subway | 2.6/5 |
| Popeyes Louisiana Kitchen | 2/5 |
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Panda Express Pricing
Panda Express ROI & Value For Money
2.9/5
Panda Express has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Panda Express Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Media and Entertainment industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Panda Express.
Quick Insights into Panda Express ROI
Panda Express's ROI score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers from the Security and Investigations industry.
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Ranked Panda Express ROI the Highest
Ranked Panda Express ROI the Lowest
Panda Express ROI Score by Gender
Male customers rated Panda Express's ROI score 0.3 stars higher than Female customers.
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Male
2.9/5
Female
2.6/5
Panda Express ROI Score by Ethnicity
Panda Express's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Panda Express.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 3.3 | Hispanic or Latino | 3.3 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 2.2 | Native American | 2.2 |
Other 1.8 | Other | 1.8 |
Panda Express ROI Score by Age
Panda Express's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 2.8 | 26-30 | 2.8 |
31-35 3 | 31-35 | 3 |
36-40 2.9 | 36-40 | 2.9 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.3 | 46-50 | 2.3 |
51-55 1.9 | 51-55 | 1.9 |
56-60 2.4 | 56-60 | 2.4 |
61-65 2.3 | 61-65 | 2.3 |
66+ 2.6 | 66+ | 2.6 |
Panda Express ROI Score by Usage
Panda Express's ROI score was rated the highest by customers who have used Panda Express's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Panda Express ROI Score by Industry
Panda Express's ROI score was rated the highest by Media and Entertainment industry customers, and the lowest by Security and Investigations industry customers.
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Panda Express Pricing vs. Competitors
Compared to its competitors, Panda Express's ROI score is rated right above Burger King, and is preceded by Dairy Queen.
| COMPANY | Pricing Score | |
|---|---|---|
| In-N-Out Burger | 4.4/5 |
| Chick-fil-A | 4.1/5 |
| Chipotle | 3.5/5 |
| KFC | 3.3/5 |
| Jack in the Box | 3.1/5 |
| Dairy Queen | 3/5 |
| Panda Express | 2.9/5 |
| Burger King | 2.9/5 |
| Papa John's International | 2.9/5 |
| Wendy's | 2.8/5 |
| Panera Bread | 2.8/5 |
| Subway | 2.4/5 |
| Popeyes Louisiana Kitchen | 2/5 |
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Panda Express Customer Satisfaction (CSAT)
Panda Express Customer Satisfaction (CSAT) Score
52 / 100
Panda Express has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
35%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
10%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Panda Express Customer Satisfaction
Panda Express's Customer Satisfaction score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers from the Automotive and Transportation industry.
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Ranked Panda Express Customer Satisfaction the Highest
Ranked Panda Express Customer Satisfaction the Lowest
Panda Express Customer Satisfaction Score by Gender
Male customers rated Panda Express's Customer Satisfaction score 11 points higher than Female customers.
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53 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 12% | |
Very Dissatisfied | 29% |
42 / 100
FemaleVery Satisfied | 31% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 13% | |
Very Dissatisfied | 42% |
Panda Express Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Panda Express' Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
32%
Satisfied
11%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
17%
Very Dissatisfied
37%
CSAT according to Hispanic or Latino
Panda Express' Customer Satisfaction (CSAT) score was rated 61% according to Hispanic or Latino users and customers.
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61 / 100
Very Satisfied
37%
Satisfied
24%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
7%
Very Dissatisfied
29%
CSAT according to African American/Black
Panda Express' Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.
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57 / 100
Very Satisfied
40%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
38%
CSAT according to Asian or Pacific Islander
Panda Express' Customer Satisfaction (CSAT) score was rated 68% according to Asian or Pacific Islander users and customers.
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68 / 100
Very Satisfied
47%
Satisfied
21%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
12%
CSAT according to Native American
Panda Express' Customer Satisfaction (CSAT) score was rated 38% according to Native American users and customers.
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38 / 100
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
49%
CSAT according to Other
Panda Express' Customer Satisfaction (CSAT) score was rated 23% according to Other users and customers.
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23 / 100
Very Satisfied
14%
Satisfied
9%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
14%
Very Dissatisfied
60%
Panda Express Customer Satisfaction Score by Age
Panda Express's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Panda Express.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 72% | |||||||||||||||
| 26-30 | 48% | |||||||||||||||
| 31-35 | 64% | |||||||||||||||
| 36-40 | 57% | |||||||||||||||
| 41-45 | 27% | |||||||||||||||
| 46-50 | 42% | |||||||||||||||
| 51-55 | 31% | |||||||||||||||
| 56-60 | 30% | |||||||||||||||
| 61-65 | 42% | |||||||||||||||
| 66+ | 40% |
Panda Express Customer Satisfaction Score by Usage
Panda Express's Customer Satisfaction score was rated the highest by customers who have used Panda Express's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Panda Express Customer Satisfaction Score by Industry
Panda Express's Customer Satisfaction score was rated the highest by Media and Entertainment industry customers, and the lowest by Automotive and Transportation industry customers.
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{
"title": "Panda Express Customer Satisfaction Score by Industry",
"text": "Panda Express's Customer Satisfaction score was rated the highest by Media and Entertainment industry customers, and the lowest by Automotive and Transportation industry customers.",
"bars": [
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"label": "Tech",
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{
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"scoreClassName": "",
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{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
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"scoreClassName": "",
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{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 20,
"stars": 0,
"csatScore": 20,
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"scoreClassName": "",
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},
{
"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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},
{
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"groupId": 504,
"score": 34,
"stars": 0,
"csatScore": 34,
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"scoreClassName": "",
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},
{
"label": "Construction",
"groupId": 510,
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"stars": 0,
"csatScore": 28,
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"scoreClassName": "",
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},
{
"label": "Consulting",
"groupId": 511,
"score": 75,
"stars": 0,
"csatScore": 75,
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"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 50,
"stars": 0,
"csatScore": 50,
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"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Consumer Services",
"groupId": 514,
"score": 84,
"stars": 0,
"csatScore": 84,
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"scoreClassName": "",
"scoreLabel": 84
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Panda Express's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Panda Express's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Panda Express's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Hospitality",
"groupId": 523,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Panda Express's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Legal",
"groupId": 529,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Panda Express's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Panda Express's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Media and Entertainment",
"groupId": 537,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Panda Express's Customer Satisfaction score is rated by Media and Entertainment customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Professional Services",
"groupId": 549,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Panda Express's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Real Estate",
"groupId": 554,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Panda Express's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Restaurants",
"groupId": 558,
"score": 36,
"stars": 0,
"csatScore": 36,
"text": "Panda Express's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 36
},
{
"label": "Retail",
"groupId": 559,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Panda Express's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 80
}
]
}Panda Express Customer Satisfaction vs. Competitors
Compared to its competitors, Panda Express's Customer Satisfaction score is rated right above Burger King, and is preceded by Papa John's International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| In-N-Out Burger | 87% |
| Chick-fil-A | 81% |
| KFC | 67% |
| Chipotle | 62% |
| Dairy Queen | 55% |
| Jack in the Box | 55% |
| Panera Bread | 55% |
| Wendy's | 55% |
| Papa John's International | 54% |
| Panda Express | 53% |
| Burger King | 52% |
| Subway | 39% |
| Popeyes Louisiana Kitchen | 27% |
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Panda Express Customer Service
2.9/5
Panda Express has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Panda Express's Customer Service
Address
1683 Walnut Grove Ave, Rosemead, CA 91770
Website
http://PandaRG.com
Phone Number
6267999898
Panda Express's Social Links
Quick Insights into Panda Express Customer Service
Panda Express's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Native American customers.
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Ranked Panda Express Customer Service the Highest
Ranked Panda Express Customer Service the Lowest
Panda Express Customer Service Score by Gender
Male customers rated Panda Express's Customer Service score 0.3 stars higher than Female customers.
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Male
2.7/5
Female
2.4/5
Panda Express Customer Service Score by Ethnicity
Panda Express's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 3.2 | Hispanic or Latino | 3.2 |
African American/Black 2.6 | African American/Black | 2.6 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 1.5 | Native American | 1.5 |
Other 1.8 | Other | 1.8 |
Panda Express Customer Service Score by Age
Panda Express's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 2.8 | 26-30 | 2.8 |
31-35 3.2 | 31-35 | 3.2 |
36-40 2.7 | 36-40 | 2.7 |
41-45 1.7 | 41-45 | 1.7 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.9 | 51-55 | 1.9 |
56-60 1.7 | 56-60 | 1.7 |
61-65 2.1 | 61-65 | 2.1 |
66+ 2.2 | 66+ | 2.2 |
Panda Express Customer Service Score by Usage
Panda Express's Customer Service score was rated the highest by customers who have used Panda Express's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Panda Express Customer Service Score by Industry
Panda Express's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Banking and Financial Services industry customers.
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Panda Express Customer Service vs. Competitors
Compared to its competitors, Panda Express's Customer Service score is rated right above Wendy's, and is preceded by Jack in the Box.
| COMPANY | Customer Service Score | |
|---|---|---|
| In-N-Out Burger | 4.5/5 |
| Chick-fil-A | 4.3/5 |
| Chipotle | 3.6/5 |
| KFC | 3.4/5 |
| Dairy Queen | 3.2/5 |
| Jack in the Box | 3.1/5 |
| Panda Express | 2.9/5 |
| Wendy's | 2.9/5 |
| Papa John's International | 2.9/5 |
| Panera Bread | 2.9/5 |
| Burger King | 2.9/5 |
| Subway | 2.4/5 |
| Popeyes Louisiana Kitchen | 1.7/5 |
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Panda Express as an Employer
3.0/5
Panda Express has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Panda Express scored a -11 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Panda Express would recommend the brand to a friend. ENPS measures how likely Panda Express employees would recommend working at Panda Express to a friend.
Net Promoter Score
-11
NPS Score
| 38% | Promoters |
|---|---|
| 13% | Passive |
| 49% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 30% | Promoters |
|---|---|
| 19% | Passive |
| 51% | Detractors |
