Panda Express NPS & Customer Reviews

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Panda Express

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Panda Express

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About Panda Express' Brand

Panda Restaurant Group, the world leader in Asian dining experiences and parent company of Panda Inn, Panda Express and Hibachi-San, is dedicated to becoming a world leader in people development. Whether through sharing good food with guests or providing opportunities for professional and personal growth with associates, all are embraced in a genuine family environment that is uniquely Panda. Among its major competitors, Panda Express is ranked in 7th place for NPS while In-N-Out Burger is 1st, and Chick-fil-A is 2nd. Overall, Panda Express has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $257.95M

Brand at a Glance

78%

Customer Loyalty

3/5

Product Quality

2.9/5

Pricing

2.9/5

Customer Service

Panda Express Ranking

^#4 / 4 of its competitors

Panda Express NPS

Panda Express's Net Promoter Score (NPS) is a -11 with 38% Promoters, 13% Passives, and 49% Detractors. Net Promoter Score tracks whether Panda Express's customers would recommend using the product based on a scale of -100 to 100.

Panda Express Overall NPS

-11

NPS

38%	Promoters
13%	Passives
49%	Detractors

Panda Express NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -12	Feb 2025	-12
Mar 2025 -12	Mar 2025	-12
Apr 2025 -12	Apr 2025	-12
May 2025 -12	May 2025	-12
Jun 2025 -12	Jun 2025	-12
Jul 2025 -12	Jul 2025	-12
Aug 2025 -12	Aug 2025	-12
Sep 2025 -12	Sep 2025	-12
Oct 2025 -12	Oct 2025	-12
Nov 2025 -12	Nov 2025	-12
Dec 2025 -12	Dec 2025	-12
Jan 2026 -12	Jan 2026	-12

How Other Brands Compare

Panda Express is ranked #4 for NPS among its competitors. In-N-Out Burger and Chick-fil-A come in first and second, with Chipotle coming in at third. Among those competitors, it is the lowest valued company behind Chipotle.

	Panda Express	Chick-fil-A	In-N-Out Burger	Chipotle
Global Ranking	#-	#3	#15	#45
NPS	-11	55	63	16
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$257.95M	-	-	$41.46B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Panda Express NPS by Gender

Male customers rated Panda Express's NPS 15 points higher than Female customers.

Male

-19

Panda Express's NPS was rated -19 by Male customers on Comparably.

35%

Promoters

11%

Passives

54%

Detractors

Female

-34

Panda Express's NPS was rated -34 by Female customers on Comparably.

28%

Promoters

10%

Passives

62%

Detractors

Panda Express NPS by Ethnicity

Panda Express's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -30	Caucasian	-30
Hispanic or Latino -7	Hispanic or Latino	-7
African American/Black -9	African American/Black	-9
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Native American -50	Native American	-50
Other -67	Other	-67

Panda Express NPS by Age

Panda Express's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

100

Summary

Age

Promoters

Passives

Detractors

18-25

52%

17%

31%

26-30

27%

17%

56%

31-35

33%

15%

52%

36-40

42%

55%

41-45

15%

70%

46-50

18%

11%

71%

51-55

18%

79%

56-60

19%

74%

61-65

28%

67%

66+

23%

68%

Panda Express NPS by Usage

Panda Express's NPS was rated the highest by customers who have used Panda Express's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -27	Less than 1 Year	-27
1 to 2 Years -5	1 to 2 Years	-5
2 to 5 Years -31	2 to 5 Years	-31
5 to 10 Years -27	5 to 10 Years	-27
Over 10 Years -33	Over 10 Years	-33

Panda Express NPS vs. Competitors

Compared to its competitors, Panda Express's NPS is rated right above Panera Bread, and is preceded by Jack in the Box.

COMPANY		NPS Score
	In-N-Out Burger	63
	Chick-fil-A	55
	Chipotle	16
	KFC	7
	Dairy Queen	4
	Jack in the Box	-7
	Panda Express	-11
	Panera Bread	-12
	Burger King	-13
	Wendy's	-13
	Papa John's International	-21
	Subway	-34
	Popeyes Louisiana Kitchen	-51

Panda Express Customer Reviews

Out of the 77 Panda Express customer reviews 51 were positive and 26 were constructive. Panda Express customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Panda Express Customer Loyalty

78%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

78% of Panda Express users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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78%

22%

Panda Express Customer Loyalty Score by Gender

Female customers rated Panda Express's Customer Loyalty score 4% higher than Male customers.

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Male

80%

Yes

Female

84%

Yes

Panda Express Customer Loyalty Score by Ethnicity

Panda Express's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Panda Express Customer Loyalty Score by Age

Panda Express's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 88%	18-25	88%
26-30 70%	26-30	70%
31-35 73%	31-35	73%
36-40 88%	36-40	88%
41-45 67%	41-45	67%
46-50 79%	46-50	79%
51-55 89%	51-55	89%
56-60 83%	56-60	83%
61-65 87%	61-65	87%
66+ 76%	66+	76%

Panda Express Customer Loyalty Score by Usage

Panda Express's Customer Loyalty score was rated the highest by customers who have used Panda Express's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	61%
1 to 2 Years	71%
2 to 5 Years	80%
5 to 10 Years	87%
Over 10 Years	83%

Panda Express Customer Loyalty Score by Industry

Panda Express's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Environmental Services industry customers.

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Tech	86%
Accounting	72%
Aerospace and Aviation	91%
Fashion and Beauty	78%
Architecture and Planning	70%
Arts and Entertainment	68%
Automotive and Transportation	100%
Banking and Financial Services	74%
Beverage, Wine and Spirits	78%
Business and Consumer Services	79%
Construction	92%
Consulting	100%
Consumer Goods	82%
Consumer Services	80%
Education	79%
Environmental Services	10%
Government and Public Policy	66%
Healthcare, Hospitals and Medicine	91%
Hospitality	90%
Legal	87%
Manufacturing and Machinery	55%
Marketing, Advertising and Research	70%
Mechanical, Civil or Industrial Engineering	70%
Media and Entertainment	100%
Professional Services	64%
Public Relations and Communications	40%
Real Estate	61%
Restaurants	85%
Retail	100%
Security and Investigations	100%

Panda Express Customer Loyalty vs. Competitors

Compared to its competitors, Panda Express's Customer Loyalty score is rated right above Popeyes Louisiana Kitchen, and is preceded by KFC.

COMPANY		Customer Loyalty Score
	In-N-Out Burger	88%
	Chick-fil-A	87%
	KFC	80%
	Panda Express	78%
	Popeyes Louisiana Kitchen	78%
	Dairy Queen	77%
	Jack in the Box	77%
	Chipotle	76%
	Wendy's	76%
	Subway	74%
	Burger King	73%
	Panera Bread	72%
	Papa John's International	68%

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Panda Express Product Quality

3/5

Panda Express has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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Panda Express Product Information

Panda Express’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Panda Express's product the highest. Reviewers from the Retail industry rated Panda Express the lowest at 3.3.

Website: http://PandaRG.com

Company Size: 10,000+ Employees

Industry

Restaurants

Quick Insights into Panda Express Product Quality

Panda Express's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Security and Investigations industry.

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Ranked Panda Express Product Quality the Highest

Marketing, Advertising and Research	5
18-25	3.7
Asian or Pacific Islander	3.6

Ranked Panda Express Product Quality the Lowest

51-55	1.9
Other	1.6
Security and Investigations	1.5

Panda Express Product Quality Score by Gender

Male customers rated Panda Express's Product Quality score 0.3 stars higher than Female customers.

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Male

2.9/5

Female

2.6/5

Panda Express Product Quality Score by Ethnicity

Panda Express's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3	African American/Black	3
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Native American 1.7	Native American	1.7
Other 1.6	Other	1.6

Panda Express Product Quality Score by Age

Panda Express's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 3	26-30	3
31-35 3	31-35	3
36-40 3	36-40	3
41-45 1.9	41-45	1.9
46-50 2.4	46-50	2.4
51-55 1.9	51-55	1.9
56-60 2	56-60	2
61-65 2.5	61-65	2.5
66+ 2.4	66+	2.4

Panda Express Product Quality Score by Usage

Panda Express's Product Quality score was rated the highest by customers who have used Panda Express's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3
2 to 5 Years	2.7
5 to 10 Years	2.8
Over 10 Years	2.5

Panda Express Product Quality Score by Industry

Panda Express's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Security and Investigations industry customers.

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Tech	3
Accounting	2.9
Aerospace and Aviation	2.6
Fashion and Beauty	2.7
Architecture and Planning	2.6
Arts and Entertainment	2.8
Automotive and Transportation	1.5
Banking and Financial Services	2.2
Beverage, Wine and Spirits	2.5
Business and Consumer Services	2.3
Construction	2.2
Consulting	3.4
Consumer Goods	2.8
Consumer Services	3.5
Education	2.1
Environmental Services	4
Government and Public Policy	2.9
Healthcare, Hospitals and Medicine	2.5
Hospitality	3.1
Legal	2.4
Manufacturing and Machinery	3.6
Marketing, Advertising and Research	5
Mechanical, Civil or Industrial Engineering	3.8
Media and Entertainment	5
Professional Services	2.7
Public Relations and Communications	1.5
Real Estate	2
Restaurants	2.2
Retail	3.3
Security and Investigations	1.5

Panda Express Product Quality vs. Competitors

Compared to its competitors, Panda Express's Product Quality score is rated right above Papa John's International, and is preceded by Wendy's.

COMPANY		Product Quality Score
	In-N-Out Burger	4.5/5
	Chick-fil-A	4.3/5
	Chipotle	3.8/5
	KFC	3.5/5
	Dairy Queen	3.3/5
	Jack in the Box	3.1/5
	Burger King	3.1/5
	Panera Bread	3/5
	Wendy's	3/5
	Panda Express	3/5
	Papa John's International	2.9/5
	Subway	2.6/5
	Popeyes Louisiana Kitchen	2/5

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Panda Express Pricing

Panda Express ROI & Value For Money

2.9/5

Panda Express has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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Panda Express Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Media and Entertainment industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Panda Express.

Quick Insights into Panda Express ROI

Panda Express's ROI score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers from the Security and Investigations industry.

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Ranked Panda Express ROI the Highest

Media and Entertainment	4.5
18-25	3.6
Asian or Pacific Islander	3.4

Ranked Panda Express ROI the Lowest

41-45	1.8
Other	1.8
Security and Investigations	1.5

Panda Express ROI Score by Gender

Male customers rated Panda Express's ROI score 0.3 stars higher than Female customers.

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Male

2.9/5

Female

2.6/5

Panda Express ROI Score by Ethnicity

Panda Express's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 2.2	Native American	2.2
Other 1.8	Other	1.8

Panda Express ROI Score by Age

Panda Express's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 2.8	26-30	2.8
31-35 3	31-35	3
36-40 2.9	36-40	2.9
41-45 1.8	41-45	1.8
46-50 2.3	46-50	2.3
51-55 1.9	51-55	1.9
56-60 2.4	56-60	2.4
61-65 2.3	61-65	2.3
66+ 2.6	66+	2.6

Panda Express ROI Score by Usage

Panda Express's ROI score was rated the highest by customers who have used Panda Express's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	2.9
2 to 5 Years	2.6
5 to 10 Years	2.9
Over 10 Years	2.5

Panda Express ROI Score by Industry

Panda Express's ROI score was rated the highest by Media and Entertainment industry customers, and the lowest by Security and Investigations industry customers.

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Tech	3.1
Accounting	2.5
Aerospace and Aviation	2.5
Fashion and Beauty	2.5
Architecture and Planning	2.6
Arts and Entertainment	2.5
Automotive and Transportation	2.2
Banking and Financial Services	1.5
Beverage, Wine and Spirits	3.9
Business and Consumer Services	2.3
Construction	2.3
Consulting	3.1
Consumer Goods	3.2
Consumer Services	3.2
Education	2.5
Environmental Services	4
Government and Public Policy	3.4
Healthcare, Hospitals and Medicine	2.7
Hospitality	3.3
Legal	2.9
Manufacturing and Machinery	3.5
Marketing, Advertising and Research	4.3
Mechanical, Civil or Industrial Engineering	3.8
Media and Entertainment	4.5
Professional Services	2.5
Public Relations and Communications	1.6
Real Estate	1.8
Restaurants	2
Retail	3.1
Security and Investigations	1.5

Panda Express Pricing vs. Competitors

Compared to its competitors, Panda Express's ROI score is rated right above Burger King, and is preceded by Dairy Queen.

COMPANY		Pricing Score
	In-N-Out Burger	4.4/5
	Chick-fil-A	4.1/5
	Chipotle	3.5/5
	KFC	3.3/5
	Jack in the Box	3.1/5
	Dairy Queen	3/5
	Panda Express	2.9/5
	Burger King	2.9/5
	Papa John's International	2.9/5
	Wendy's	2.8/5
	Panera Bread	2.8/5
	Subway	2.4/5
	Popeyes Louisiana Kitchen	2/5

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Panda Express Customer Satisfaction (CSAT)

Panda Express Customer Satisfaction (CSAT) Score

53 / 100

Panda Express has an overall Customer Satisfaction score of 53 rated by its users and customers.

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Very Satisfied	35%
Satisfied	18%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	10%
Very Dissatisfied	30%

Very Satisfied

35%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

30%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Panda Express Customer Satisfaction

Panda Express's Customer Satisfaction score was rated highest by customers from the Media and Entertainment industry, and rated lowest by customers from the Automotive and Transportation industry.

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Ranked Panda Express Customer Satisfaction the Highest

Media and Entertainment	100%
18-25	73%
Asian or Pacific Islander	68%

Ranked Panda Express Customer Satisfaction the Lowest

41-45	27%
Other	23%
Automotive and Transportation	17%

Panda Express Customer Satisfaction Score by Gender

Male customers rated Panda Express's Customer Satisfaction score 11 points higher than Female customers.

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53 / 100

Male

	Very Satisfied	36%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	12%
	Very Dissatisfied	29%

42 / 100

Female

	Very Satisfied	31%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	13%
	Very Dissatisfied	42%

Panda Express Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Panda Express' Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.

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43 / 100

Very Satisfied	32%
Satisfied	11%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	17%
Very Dissatisfied	37%

Very Satisfied

32%

Satisfied

11%

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

37%

CSAT according to Hispanic or Latino

Panda Express' Customer Satisfaction (CSAT) score was rated 62% according to Hispanic or Latino users and customers.

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62 / 100

Very Satisfied	37%
Satisfied	25%
Neither Satisfied nor Dissatisfied	2%
Dissatisfied	7%
Very Dissatisfied	29%

Very Satisfied

37%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

29%

CSAT according to African American/Black

Panda Express' Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.

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57 / 100

Very Satisfied	40%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	5%
Very Dissatisfied	38%

Very Satisfied

40%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

38%

CSAT according to Asian or Pacific Islander

Panda Express' Customer Satisfaction (CSAT) score was rated 68% according to Asian or Pacific Islander users and customers.

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68 / 100

Very Satisfied	47%
Satisfied	21%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	9%
Very Dissatisfied	12%

Very Satisfied

47%

Satisfied

21%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

12%

CSAT according to Native American

Panda Express' Customer Satisfaction (CSAT) score was rated 38% according to Native American users and customers.

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38 / 100

Very Satisfied	25%
Satisfied	13%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

13%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

50%

CSAT according to Other

Panda Express' Customer Satisfaction (CSAT) score was rated 23% according to Other users and customers.

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23 / 100

Very Satisfied	14%
Satisfied	9%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	14%
Very Dissatisfied	60%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

60%

Panda Express Customer Satisfaction Score by Age

Panda Express's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

73%

26-30

49%

31-35

64%

36-40

57%

41-45

27%

46-50

42%

51-55

31%

56-60

30%

61-65

42%

66+

40%

Panda Express Customer Satisfaction Score by Usage

Panda Express's Customer Satisfaction score was rated the highest by customers who have used Panda Express's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	55
1 to 2 Years	56
2 to 5 Years	47
5 to 10 Years	51
Over 10 Years	44

Panda Express Customer Satisfaction Score by Industry

Panda Express's Customer Satisfaction score was rated the highest by Media and Entertainment industry customers, and the lowest by Automotive and Transportation industry customers.

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{
	"title": "Panda Express Customer Satisfaction Score by Industry",
	"text": "Panda Express's Customer Satisfaction score was rated the highest by Media and Entertainment industry customers, and the lowest by Automotive and Transportation industry customers.",
	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 55,
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			"csatScore": 55,
			"text": "Panda Express's Customer Satisfaction score is  rated by Tech customers on Comparably.",
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		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Panda Express's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Panda Express's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Fashion and Beauty",
			"groupId": 497,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Panda Express's Customer Satisfaction score is  rated by Fashion and Beauty customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 55,
			"stars": 0,
			"csatScore": 55,
			"text": "Panda Express's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 55
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Panda Express's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Panda Express's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Panda Express's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Panda Express's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 34,
			"stars": 0,
			"csatScore": 34,
			"text": "Panda Express's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 34
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 28,
			"stars": 0,
			"csatScore": 28,
			"text": "Panda Express's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 28
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 75,
			"stars": 0,
			"csatScore": 75,
			"text": "Panda Express's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 75
		},
		{
			"label": "Consumer Goods",
			"groupId": 513,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Panda Express's Customer Satisfaction score is  rated by Consumer Goods customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 83,
			"stars": 0,
			"csatScore": 83,
			"text": "Panda Express's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 83
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Panda Express's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Panda Express's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Panda Express's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "Panda Express's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Panda Express's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Panda Express's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Media and Entertainment",
			"groupId": 537,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Panda Express's Customer Satisfaction score is  rated by Media and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Panda Express's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Panda Express's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 36,
			"stars": 0,
			"csatScore": 36,
			"text": "Panda Express's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 36
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Panda Express's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		}
	]
}

Tech	55
Accounting	57
Aerospace and Aviation	25
Fashion and Beauty	50
Architecture and Planning	55
Arts and Entertainment	67
Automotive and Transportation	17
Banking and Financial Services	20
Beverage, Wine and Spirits	33
Business and Consumer Services	34
Construction	28
Consulting	75
Consumer Goods	50
Consumer Services	83
Education	33
Government and Public Policy	40
Healthcare, Hospitals and Medicine	50
Hospitality	60
Legal	25
Manufacturing and Machinery	67
Media and Entertainment	100
Professional Services	50
Real Estate	33
Restaurants	36
Retail	80

Panda Express Customer Satisfaction vs. Competitors

Compared to its competitors, Panda Express's Customer Satisfaction score is rated right above Burger King, and is preceded by Papa John's International.

COMPANY		Customer Satisfaction (CSAT) Score
	In-N-Out Burger	87%
	Chick-fil-A	81%
	KFC	67%
	Chipotle	62%
	Dairy Queen	55%
	Jack in the Box	55%
	Panera Bread	55%
	Wendy's	55%
	Papa John's International	54%
	Panda Express	53%
	Burger King	52%
	Subway	39%
	Popeyes Louisiana Kitchen	27%

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Panda Express Customer Service

2.9/5

Panda Express has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About Panda Express's Customer Service

Address

1683 Walnut Grove Ave, Rosemead, CA 91770

Website

http://PandaRG.com

Phone Number

6267999898

Panda Express's Social Links

Quick Insights into Panda Express Customer Service

Panda Express's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by Native American customers.

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Ranked Panda Express Customer Service the Highest

Marketing, Advertising and Research	5
18-25	3.5
Asian or Pacific Islander	3.4

Ranked Panda Express Customer Service the Lowest

56-60	1.7
Banking and Financial Services	1.5
Native American	1.5

Panda Express Customer Service Score by Gender

Male customers rated Panda Express's Customer Service score 0.3 stars higher than Female customers.

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Male

2.7/5

Female

2.4/5

Panda Express Customer Service Score by Ethnicity

Panda Express's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 2.6	African American/Black	2.6
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 1.5	Native American	1.5
Other 1.8	Other	1.8

Panda Express Customer Service Score by Age

Panda Express's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 3.5	18-25	3.5
26-30 2.8	26-30	2.8
31-35 3.2	31-35	3.2
36-40 2.7	36-40	2.7
41-45 1.7	41-45	1.7
46-50 2.6	46-50	2.6
51-55 1.9	51-55	1.9
56-60 1.7	56-60	1.7
61-65 2.1	61-65	2.1
66+ 2.2	66+	2.2

Panda Express Customer Service Score by Usage

Panda Express's Customer Service score was rated the highest by customers who have used Panda Express's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.7
1 to 2 Years	3
2 to 5 Years	2.6
5 to 10 Years	2.7
Over 10 Years	2.4

Panda Express Customer Service Score by Industry

Panda Express's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3
Accounting	2.6
Aerospace and Aviation	2.4
Fashion and Beauty	3.5
Architecture and Planning	2.4
Arts and Entertainment	2.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Beverage, Wine and Spirits	2.6
Business and Consumer Services	1.8
Construction	1.6
Consulting	3.1
Consumer Goods	3.3
Consumer Services	3.2
Education	2.1
Environmental Services	4
Government and Public Policy	2.3
Healthcare, Hospitals and Medicine	2.1
Hospitality	2.9
Legal	2.5
Manufacturing and Machinery	4.4
Marketing, Advertising and Research	5
Mechanical, Civil or Industrial Engineering	2.5
Media and Entertainment	4.3
Professional Services	2.5
Public Relations and Communications	2.3
Real Estate	1.8
Restaurants	2.3
Retail	3.2
Security and Investigations	1.6

Panda Express Customer Service vs. Competitors

Compared to its competitors, Panda Express's Customer Service score is rated right above Wendy's, and is preceded by Jack in the Box.

COMPANY		Customer Service Score
	In-N-Out Burger	4.5/5
	Chick-fil-A	4.3/5
	Chipotle	3.6/5
	KFC	3.4/5
	Dairy Queen	3.2/5
	Jack in the Box	3.1/5
	Panda Express	2.9/5
	Wendy's	2.9/5
	Papa John's International	2.9/5
	Panera Bread	2.9/5
	Burger King	2.9/5
	Subway	2.4/5
	Popeyes Louisiana Kitchen	1.7/5

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Panda Express as an Employer

3.0/5

Panda Express has a 3.0/5 stars for its overall company culture rated by their employees

top

50%

CEO of Panda Express

Andrew and Peggy Cherng

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Panda Express scored a -11 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of Panda Express would recommend the brand to a friend. ENPS measures how likely Panda Express employees would recommend working at Panda Express to a friend.

Net Promoter Score

-11

NPS Score

38%	Promoters
13%	Passive
49%	Detractors

Employee Net Promoter Score

-21

eNPS Score

30%	Promoters
19%	Passive
51%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail