Public Storage Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
The DM is very hanfs on
Review from Customer Success Dept
During tough times they pull together to ensure coverage and keeping everyone informed.
Review from Customer Success Dept
My direct manager is willing to listen to new ideas that are presented and also always act on them. I can definitely tell they care.
Review from Customer Success Dept
My DM is polite, considerate, and respectful when it comes to the nuances of my schedule and doing a mvp
Review from Customer Success Dept
Dm Kyle is always looking out for his team and in turn it keeps his team wanting to the best they can be
Review from Customer Success Dept
What does the leadership team need to get better at?
Communication, don't bait and switch the job location, you put an ad to hire at a location, the ad needs to be just public storage, you have people driving an hour+ for $15 per hr, or you have people doing more than 1 property in a day, but it's the busiest times of the month for rentals & payments
Review from Customer Success Dept · Posted a month ago
Paying better for the amount of work expected. Treating people like humans instead of robots. Taking care of the actual problem workers and not treating the rest as expendable. See moee than the numbers for the shareholders.
Review from Customer Success Dept
“I believe leadership could improve fairn
Review from Customer Success Dept
Communication of company policy changes, makes no sense why bosses & employees surprised by changes, need to hold bad employees accountable cannot be stressed enough!
Review from Customer Success Dept
Communication transparency recognition development advancement opportunities
Review from Customer Success Dept
What is the best part about your compensation package?
The PM incentives tha we can receive
Review from Customer Success Dept
The compensation package is actually all woldeef
Review from Customer Success Dept
i have health insurance and rent free
Review from Customer Success Dept
THE BEST PART ABOUT MY COMPENSATION PACKAGE IS THE BENEFITS.
Review from Customer Success Dept
The opportunity to Bonus is great!
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
lake of communication and support
Review from Customer Success Dept · Posted 2 days ago
You want to pay people just above minimum wage but want them to be a debt collector and a maintenance person, those positions are worth more money. If your employees are compensated they are happier, not these contests that only 1 person gets paid
Review from Customer Success Dept · Posted a month ago
Employees need raises the amout being paid for anyone under being a Dm is what teenagers are making its 2026 the business is making money but the employees that arebhands on every day is making pennies not enough to maintain a household . Better pay is needed, to much physical work for pennies
Review from Customer Success Dept
Yes. Seems like as a front line employer, speaking in my district, we are placed as an after thought and he needs are not a priority
Review from Customer Success Dept
Sometimes I feel as though I am pulling the weight of 4 people. I just believe that the pay is not compatible with today's cost of living expenses
Review from Customer Success Dept
What are some of the best things about your team?
Depends on what property you are at, but for the most part people try to help you with situations
Review from Customer Success Dept · Posted a month ago
Listening to employees complain about needing more money, choosing to put gas in a car or buy dinner for their family. Motivating each other..
Review from Customer Success Dept
This group of front line employees work hard and are very dedicated
Review from Customer Success Dept
Very very smart and extraordinary helpfull
Review from Customer Success Dept
I do have some coworkers that actually know the true meaning of working as a team. There are does that takes criticism as trying to get them on the right path instead of as an attack on them.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
The problem workers need to be removed. They gossip, threaten, verbally abuse and strike other workers and NOTHING happens. In fact some are rewarded and never dealt with. Creating a toxic abusive work environment
Review from Customer Success Dept
I think we could improve communication, teamwork, and consistency during busy situations. Working together more collaboratively and supporting each other more proactively would help create a stronger work environment.
Review from Customer Success Dept
Helping each other out shouldn't feel like pulling teeth, lack of work ethic is wild there is no set standard or accountability throughout!
Review from Customer Success Dept
Actually do their part working and not putting the work that they do not want to do on the next PM
Review from Customer Success Dept
Need to get better at team work
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Not really sure, you work alone 99% of the time
Review from Customer Success Dept · Posted a month ago
The customers really make your day alot of times. The stores need to be deep cleaned, better pay and raises are needed. Employees dont care about points for gift cards they want to be able to work and be happy with a paycheck. Some have been with the company 15 + years and still dont make $20
Review from Customer Success Dept
Helping the customer achieve their goal on finding a proper space to store their much cared belongings and personal properties and giving them the confidence they will be safe with us.
Review from Customer Success Dept
Really can't answer this question
Review from Customer Success Dept
My team - team members and managers. We make sure to have fun together, we also recognize each other's good work, and we never criticize or blame game anyone. It is a very positive and nurturing environment. Everyone wants the other person to succeed.
Review from Customer Success Dept
What needs to change to make the company culture better?
Actually dealing with the problem workers rather than rewarding them. Paying the ones doing their job a good decent living wage on level with the area they live and rhe amount of work they do.
Review from Customer Success Dept
I think the company culture would improve with stronger communication, more employee recognition, consistent leadership, and better support for employees. Creating an environment where employees feel heard, respected, and appreciated would help morale and teamwork
Review from Customer Success Dept
Better security. This is a high crime area
Review from Customer Success Dept
It would benefit from communication and recognition
Review from Customer Success Dept
What did you like most about the interview process?
There aren't any Interviews reviews of Public Storage yet.
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What would you improve about your company's interview process?
Instead of asking personal questions it has to be more about work
Review from Customer Success Dept
What makes you most happy at work?
The personal satisfaction to help customers and see That they are well taken care of when they visit
Review from Customer Success Dept
Exceeding and Excelling from one day to the next. Pushing myself to ensure I gjve PS the best version of me
Review from Customer Success Dept
It is a rare opportunity in a retail-like environment to have a more relaxed pace. So when i do have contact with my customers i dont feel run down. I approach each one like we are in a small business in a small town. I also appreciate that tasks can be done at my pace and any order I want.
Review from Customer Success Dept
Its a job that i look fowards too come in to. I have no complaints as the job is great
Review from Customer Success Dept
What makes me most happy at work is that every day is different. I never know exactly what I am going to see or encounter on a daily basis.
Review from Customer Success Dept
What's going wrong and how can it be improved?
When you are thrown from one property to another it is hard to get a routine, and you always feel like you are in a state of panic
Review from Customer Success Dept · Posted a month ago
Customer dissatisfaction due to high rates and the issues never being addressed by public storage leading to major issues that cannot be handled at a pm level
Review from Customer Success Dept
Communication, consistency, and employee support need improvement. Clearer expectations, better teamwork, and stronger leadership involvement would help things run more effectively
Review from Customer Success Dept
Having to take care of several locations make us feel that we are not completing everything that needs doing. Most location do take more than 1/2 day to do lock check, cleaning, taking care of customer, and other task.
Review from Customer Success Dept
the google reviews should be a place on the I-Pad that customers tap when they pay, like Walmart has at check out. The rent increases to many times especially for customers who have been here for many years, that's ridiculous
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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