Public Storage Customer Success Department Employee Reviews

Good training. Great support. Meeting people

Review from Customer Success Dept · Posted 22 days ago

Again, let's meet sit down and talk. Not enough space to write.

Review from Customer Success Dept · Posted a month ago

I love working for Public Storage, this is by far the best company I’ve worked for in my life. My only gripe is the pay. For this company being the number 1 leading storage company in the nation. The property managers should be getting paid minimum $18 an hour for all their hard wor

Review from Customer Success Dept · Posted a month ago

Overall, my experience has been positive. I've had opportunities to learn, grow, and work with a supportive team. The leadership, teamwork, and focus on customer service have made it a rewarding place to work.

Review from Customer Success Dept · Posted a month ago

I love my job and the people u work with .

Review from Customer Success Dept · Posted a month ago

Care about employees. Let you do your job.

Review from Customer Success Dept · Posted 22 days ago

Everyone works together to get the company rolling.

Review from Customer Success Dept · Posted a month ago

I appreciate how the leadership team, especially Javon, communicates clearly, supports the team, and leads by example. The encouragement, accountability, and willingness to listen create a positive environment that motivates us to do our best every day!

Review from Customer Success Dept · Posted a month ago

What I love the best is team work , everyone is willing to help each .

Review from Customer Success Dept · Posted a month ago

The DM is very hanfs on

Review from Customer Success Dept

Being more involved with the team and not in meetings all day every day. Putting their team first. Making sure their safety is in goods. I could go on and on.

Review from Customer Success Dept · Posted a month ago

Communication, don't bait and switch the job location, you put an ad to hire at a location, the ad needs to be just public storage, you have people driving an hour+ for $15 per hr, or you have people doing more than 1 property in a day, but it's the busiest times of the month for rentals & payments

Review from Customer Success Dept

Paying better for the amount of work expected. Treating people like humans instead of robots. Taking care of the actual problem workers and not treating the rest as expendable. See moee than the numbers for the shareholders.

Review from Customer Success Dept

“I believe leadership could improve fairn

Review from Customer Success Dept

Communication of company policy changes, makes no sense why bosses & employees surprised by changes, need to hold bad employees accountable cannot be stressed enough!

Review from Customer Success Dept

Health care and savings plan

Review from Customer Success Dept · Posted 22 days ago

Matching 401k you cant beat that!

Review from Customer Success Dept · Posted a month ago

Pay is good, we get bonus too which is a plus for me

Review from Customer Success Dept · Posted a month ago

The PM incentives tha we can receive

Review from Customer Success Dept

The compensation package is actually all woldeef

Review from Customer Success Dept

For everything that we have to do as one person. We aren't paid enough for it. Non-negotiable $15 an hour to do non negotiable things and whatnot with only a 30 minute lunch is absolutely insane we deserve to be paid more for everything that we do we are the face of the company

Review from Customer Success Dept · Posted a month ago

I feel that with the amount of work we have to do as property managers, we are most definitely underpaid. $15 an hour is not enough and not a livable wage.

Review from Customer Success Dept · Posted a month ago

lake of communication and support

Review from Customer Success Dept

You want to pay people just above minimum wage but want them to be a debt collector and a maintenance person, those positions are worth more money. If your employees are compensated they are happier, not these contests that only 1 person gets paid

Review from Customer Success Dept

Employees need raises the amout being paid for anyone under being a Dm is what teenagers are making its 2026 the business is making money but the employees that arebhands on every day is making pennies not enough to maintain a household . Better pay is needed, to much physical work for pennies

Review from Customer Success Dept

We help other propertys when need. Team work

Review from Customer Success Dept · Posted 22 days ago

My team is competent, knowledgeable and patient with everyone and everything.

Review from Customer Success Dept · Posted a month ago

One of the best things about our team is how supportive and dependable everyone is. Working alongside Javon and the rest of our team including 10 great teammates creates a positive, respectful environment where everyone works together, helps each other, and stays focused on serving our customers.

Review from Customer Success Dept · Posted a month ago

That they are friendly and are always willing to help

Review from Customer Success Dept · Posted a month ago

Depends on what property you are at, but for the most part people try to help you with situations

Review from Customer Success Dept

There is only 3 Co workers I can count on. Others can't seem to do their job and they leave it for others to do. They cry about having to mvps and mess other people's stores up. So we have to go behind them and fix it.

Review from Customer Success Dept · Posted a month ago

The problem workers need to be removed. They gossip, threaten, verbally abuse and strike other workers and NOTHING happens. In fact some are rewarded and never dealt with. Creating a toxic abusive work environment

Review from Customer Success Dept

I think we could improve communication, teamwork, and consistency during busy situations. Working together more collaboratively and supporting each other more proactively would help create a stronger work environment.

Review from Customer Success Dept

Helping each other out shouldn't feel like pulling teeth, lack of work ethic is wild there is no set standard or accountability throughout!

Review from Customer Success Dept

Actually do their part working and not putting the work that they do not want to do on the next PM

Review from Customer Success Dept

Friends. Cleaness. Provided with good equipment.

Review from Customer Success Dept · Posted 22 days ago

That I get to meet amazing customers.

Review from Customer Success Dept · Posted a month ago

Everyone looking out for each other.

Review from Customer Success Dept · Posted a month ago

The culture is positive because everyone works together, supports one another, and focuses on providing great customer service. Leadership encourages teamwork, communication, and growth, creating a respectful environment where employees feel valued and motivated to succeed.

Review from Customer Success Dept · Posted a month ago

You get to interact with customers and my coworkers

Review from Customer Success Dept · Posted a month ago

Actually dealing with the problem workers rather than rewarding them. Paying the ones doing their job a good decent living wage on level with the area they live and rhe amount of work they do.

Review from Customer Success Dept

I think the company culture would improve with stronger communication, more employee recognition, consistent leadership, and better support for employees. Creating an environment where employees feel heard, respected, and appreciated would help morale and teamwork

Review from Customer Success Dept

Better security. This is a high crime area

Review from Customer Success Dept

It would benefit from communication and recognition

Review from Customer Success Dept

Instead of asking personal questions it has to be more about work

Review from Customer Success Dept

Meeting new people. Customer service

Review from Customer Success Dept · Posted 22 days ago

I love helping people find what they need so they can store their precious items!

Review from Customer Success Dept · Posted a month ago

Helping customers find the right storage solution and seeing their appreciation is what makes me happiest at work. I also enjoy working with a supportive team, solving problems, and contributing to a clean, organized, and welcoming property each day.

Review from Customer Success Dept · Posted a month ago

Helping customers and spending time with my coworkers .helping each other

Review from Customer Success Dept · Posted a month ago

The personal satisfaction to help customers and see That they are well taken care of when they visit

Review from Customer Success Dept

Let's sit down meet and have a talk.

Review from Customer Success Dept · Posted a month ago

When you are thrown from one property to another it is hard to get a routine, and you always feel like you are in a state of panic

Review from Customer Success Dept

Customer dissatisfaction due to high rates and the issues never being addressed by public storage leading to major issues that cannot be handled at a pm level

Review from Customer Success Dept

Communication, consistency, and employee support need improvement. Clearer expectations, better teamwork, and stronger leadership involvement would help things run more effectively

Review from Customer Success Dept

Having to take care of several locations make us feel that we are not completing everything that needs doing. Most location do take more than 1/2 day to do lock check, cleaning, taking care of customer, and other task.

Review from Customer Success Dept