RealPage Employee Reviews
Out of 191 RealPage employee reviews, 75% were positive. The remaining 25% were constructive reviews with the goal of helping RealPage improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at RealPage compared to all other departments at the company. The Sales team offered the most constructive feedback, with 60% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Understanding the problems, finding talent with the appopriate skill level, accepting criticism, and appreciating how much money is wasted maintaining poorly constructed legacy products. It should be ok to take longer if it means happy customers and a stable product
they need to adhere to the prime directive not just looking at the numbers
They need to provide employees the tools to do their job. I failed a QA evaluation based on things I was told in training but instead of it being a teachable moment, it is now used to measure my performance. That's so unfair to agents. This company beats us down and does not give us opportunities.
Review from Sales Dept
Leadership team makes their political association clear and known which I think is inappropriate. So I would say stop hosting your republican meetings and mandating sales goes to them. Be more diplomatic.
Review from Sales Dept
Being consistent and not changing the way things are done all the time
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
When a company is sold for $10 billion, it'd be nice if the grunt workers without whom such success would've been impossible, saw A PENNY of it. How far would a $2k/employee one-time "thank you" bonus have gone, towards securing loyalty and satisfaction? But instead, attrition skyrocketed.
a little bit more for the efforts that we put into to
We endure quite a bit of abuse from callers daily then to have managers be passive aggressive with their mental torment makes this the hardest job I have ever done in Customer Service.
Review from Sales Dept
This past year and a half I had to work with rather unprofessional treatment from team members that I hire for - there have been situations that my HRBP could have had a positive impact on that I would appreciate in the future.
Review from HR Dept
external hires receiving more compared to internal transfers/promoted because market dictates. if market dictates, we should be aligned to external hires.
Review from HR Dept
What do your coworkers need to improve and how could you work together better?
i really don't know them that much anymore since the old timers left and almost everyone is new
there are some who does not show integrity and just does not do their jobs properly and promptly
focus on work, listen to meetings
Review from HR Dept
Judgmental environment reject anyone that is different from them
Review from Sales Dept
moral and stop the gossip and bullying
Review from Sales Dept
What needs to change to make the company culture better?
the quality assurance needs to change
culture starts with leaders and they're not aligned. some leaders understand, others don't. and these are leaders of different departments. hr and recruitment says good things before and when you start at work, but it doesn't reflect when you're already working.
Review from HR Dept
So many things... There is high turnover for a reason and the organization laughs it off instead of doing something to improve on boarding and attempt to retain employees
Review from Sales Dept
The bullying and the gossip
Review from Sales Dept
Create accountability for failing to execute on goals. The goals themselves need to be more realistic. Customers should be put first by investing more in improving the products, business processes, and account service--currently RealPage sacrifices everything to satisfy shareholders.
What would you improve about your company's interview process?
Interviewers are bad at asking questions. They don't know to get the right information from people.
What's going wrong and how can it be improved?
Decisions about KPI and day-to-day functioning are made by higher ups who are clearly extremely out of touch. Performance measurements are punishment-based to the extreme; the disciplinary structure is infantilizing. If the entire class of hardworking students fails your test, maybe it's a poor test
the product that im with by Realpage is not innovative and always kept customers hanging. I wouldn't sign up for it if im the customer.
I feel horrible being at work, very afraid of failing even though I am not equipped with the updated information. I can never take courses that will help me learn things I need.
Review from Sales Dept
better moral more positivity less complaining
Review from Sales Dept
The way it is ran and what they expect of us is unreasonable
Review from Sales Dept
What would you most like to see improved at your company?
Defined responsibilities and roles for all employees so we know how to best work together.
Review from HR Dept
No silos. Managers aware of what's really going on. Truth.
Communication, no silos
Review from HR Dept