Smile Brands Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
The BEST Company i have worked for. I hope to continue my career path with Smile Brands.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
the compassion they have for everyone
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The culture. I actually feel like I'm cared about as a person, unlike just another employee number like I have felt elsewhere.
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Great communication to keep me informed on updates.
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inspire and motivate their team to achieve their goals.
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When I need help they are there help and I will do the same
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What does the leadership team need to get better at?
Recognize other people in the company doing their small part to help provide Smiles for Everyone. Stop nepotism, I have seen people higher in the company have their sons, daughters, or other loved ones hired. Some even in the same department.
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What is the best part about your compensation package?
I don't feel like I'm being guilted when I want/need to use it.
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HSA match and insurance benefits.
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salaries, bonus, benefits and other perks
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I have not look in to that
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The wide variety of offerings.
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Why do you feel undervalued and what would make you feel better about your compensation?
It is nice to know and see that we do receive a raise every year but it would be great if it was just a little higher.
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We do the same job as people in California, the exact same job, but they are paid significantly more than us because of the "cost of living." i dont think that should affect anything because were all doing the same exact things.
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Higher rate of pay per hour
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To be paid a better hourly rate.
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I was making $17.78 in office so when I transferred they lowered my pay to $17 when I worked hard to get those raises in office. My pay should've remained the same since I was already with the company just transferring to the call center.
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What are some of the best things about your team?
Everyone is always so helpful and nice.
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Friendly and always hear to support and guide each other.
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Were all very close and always wiling to help each other out.
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We're like a little family. We share about our work day as well as our home life. We work very well together because we understand how to balance each other out and are willing to help in any way we can.
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Great team work, always available to listen if having a bad day or a problem.
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What do your coworkers need to improve and how could you work together better?
Nothing, I love working from home so I can I do my work and be done for the day.
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My job does not require much interaction with my team other than through email or via shared google docs. I enjoy communication when necessary. I like to be able to do my tasks independently.
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I RATHER KEEP TO MYSELF
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What is most positive about the culture and environment at your company?
Back when we were at the office it was great that we could dress comfortably and that if we needed a small break we could stand up and say hi to our neighboring co-worker. After being remote, the best thing is that, as of now, we are able to stay remote.
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everyone is striving to be the best and always happy.
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I don't complain about having to go to work tomorrow. We try and stay positive which I believe increases out productivity as a whole.
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Working from home. Great leadership and Manager. Always there for me when I need something for work and personal issues.
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Improves teamwork, raises the morale, increases productivity and efficiency, and enhances retention of the workforce. Job satisfaction, collaboration, and work performance are all enhanced. And, most importantly, a positive workplace environment reduces stress in employees.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Smile Brands yet.
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What did you like most about the interview process?
Everyone was very nice and friendly and showed me around and the employees were welcoming .
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Interview was smooth and very upbeat
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They explained what the job was about and their expectations of me during the interview process so I could make an informed decision on if this company would work for me.
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The availability to walk around and see the programs being used
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They made me feel comfortable and very caring.
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What would you improve about your company's interview process?
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What makes you most happy at work?
Since switching to remote, what makes me the happiest while working is not feeling stressed about leaving my home to provide for my family. I am able to do so from the comfort of home and am able to feel more relaxed while I work.
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My team. The flexibility and trust we have in each other.
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My cow workers are great.
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My coworkers. Working for a company with good morals and actually living up to them.
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Being able to be myself and not being micromanaged.
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What's going wrong and how can it be improved?
THE HOURLY PAY IS NOT ENOUGH
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The excessive overtime that has been going on for over a year now.
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Better communication in the CEC call center with leadership. Their cmmunication is very poor. They don't follow up on issues or concerns at team meetings or in email unless you ask. So you don't know if something is still broken or fixed. They change your hours without asking. They make OT mana
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MORE INTERACTION WITH PATIENTS AND OFFICE STAFF
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What do you like best about your company?
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What would you most like to see improved at your company?
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