Feedback at Starbucks | Comparably
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Starbucks is an international chain of restaurants that retails handcrafted coffee, tea, and fresh food items. read more
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Feedback at Starbucks

Based on a response from 114 Starbucks employees about frequency of constructive criticism or positive feedback the most commonly selected answer was Every week. Compared to all the departments at Starbucks, the Marketing team reported that they receive valuable constructive criticism Every week, while the Customer Support team received no constructive criticism. Lastly, employees who have a Master's degree or have Over 10 Years work experience also answered that they receive valuable feedback Every week.

Q: How often do you get valuable feedback on how to improve at work?

Answered by 114 Starbucks employees

Gender

Male

Every week
28%
Once a month
16%
Once a quarter
30%
Once a year
12%
Never
14%

Female

Every week
37%
Once a month
27%
Once a quarter
16%
Once a year
7%
Never
13%

Ethnicity

57%
Once a month

African American/Black employees at Starbucks answered Once a month the most among all other ethnicities.

Caucasian employees at Starbucks answered Once a year the least among all other ethnicities.

  • Caucasian
  • Hispanic or Latino
  • African American/Black
  • Asian or Pacific Islander
  • Other
Every week
29%
Once a month
20%
Once a quarter
26%
Once a year
9%
Never
16%
Every week
51%
Once a month
14%
Once a quarter
14%
Once a year
21%
Never
0%
Every week
14%
Once a month
57%
Once a quarter
29%
Once a year
0%
Never
0%
Every week
55%
Once a month
27%
Once a quarter
9%
Once a year
0%
Never
9%
Every week
23%
Once a month
22%
Once a quarter
11%
Once a year
11%
Never
33%

Department

60%
Once a year

Starbucks employees in Engineering answered Once a year the most among all other departments.

Starbucks employees in Operations answered Never the least among all other departments.

  • Engineering
  • Product
  • Design
  • Marketing
  • Operations
  • Customer Support
  • Sales
Every week
20%
Once a month
20%
Once a quarter
0%
Once a year
60%
Never
0%
Every week
50%
Once a month
17%
Once a quarter
0%
Once a year
17%
Never
16%
Every week
34%
Once a month
0%
Once a quarter
33%
Once a year
0%
Never
33%
Every week
50%
Once a month
50%
Once a quarter
0%
Once a year
0%
Never
0%
Every week
17%
Once a month
39%
Once a quarter
33%
Once a year
6%
Never
5%
Every week
12%
Once a month
11%
Once a quarter
11%
Once a year
22%
Never
44%
Every week
44%
Once a month
30%
Once a quarter
15%
Once a year
0%
Never
11%

Age

63%
Once a quarter

Starbucks employees aged 41-45 answered Once a quarter the most among all other ethnicities.

Starbucks employees aged 18-25 answered Once a year the least among all other ethnicities.

  • 18-25
  • 26-30
  • 31-35
  • 36-40
  • 41-45
Every week
39%
Once a month
22%
Once a quarter
26%
Once a year
4%
Never
9%
Every week
34%
Once a month
0%
Once a quarter
0%
Once a year
33%
Never
33%
Every week
23%
Once a month
31%
Once a quarter
15%
Once a year
8%
Never
23%
Every week
30%
Once a month
20%
Once a quarter
30%
Once a year
10%
Never
10%
Every week
13%
Once a month
13%
Once a quarter
63%
Once a year
11%
Never
0%

Education

50%
Every week

Starbucks employees with answered Every week the most among all other education levels.

Starbucks employees with a Some college degree answered Once a year the least among all other education levels.

  • High school
  • Some college
  • Associate's
  • Bachelor's
  • Master's
Every week
50%
Once a month
25%
Once a quarter
17%
Once a year
0%
Never
8%
Every week
22%
Once a month
22%
Once a quarter
28%
Once a year
6%
Never
22%
Every week
34%
Once a month
11%
Once a quarter
33%
Once a year
11%
Never
11%
Every week
23%
Once a month
15%
Once a quarter
31%
Once a year
23%
Never
8%
Every week
30%
Once a month
30%
Once a quarter
30%
Once a year
10%
Never
0%

Experience

44%
Once a month

Starbucks employees with 3 to 6 Years experience answered Once a month the most among all other segments.

Starbucks employees with 1 to 3 Years experience answered Once a year the least among all other segments.

  • Entry Level
  • 1 to 3 Years
  • 3 to 6 Years
  • 6 to 10 Years
  • Over 10 Years
Every week
38%
Once a month
14%
Once a quarter
19%
Once a year
5%
Never
24%
Every week
43%
Once a month
13%
Once a quarter
25%
Once a year
3%
Never
16%
Every week
19%
Once a month
44%
Once a quarter
13%
Once a year
19%
Never
5%
Every week
34%
Once a month
44%
Once a quarter
0%
Once a year
11%
Never
11%
Every week
21%
Once a month
25%
Once a quarter
33%
Once a year
17%
Never
4%

Location

60%
Once a month

Starbucks employees in New York answered Once a month the most among all other locations.

Starbucks employees in Seattle answered Never the least among all other locations.

  • Chicago
  • Denver
  • Los Angeles
  • New York
  • San Francisco
  • Seattle
Every week
0%
Once a month
34%
Once a quarter
33%
Once a year
0%
Never
33%
Every week
34%
Once a month
33%
Once a quarter
33%
Once a year
0%
Never
0%
Every week
45%
Once a month
22%
Once a quarter
0%
Once a year
0%
Never
33%
Every week
0%
Once a month
60%
Once a quarter
40%
Once a year
0%
Never
0%
Every week
25%
Once a month
25%
Once a quarter
25%
Once a year
0%
Never
25%
Every week
40%
Once a month
18%
Once a quarter
23%
Once a year
11%
Never
8%

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