-9
eNPS Score
Q&A With U-Haul Employees
By hiring hard-working, progressive people U-Haul has been able to help families move for over 60 years. If you enjoy helping people and working in a fast-paced environment.
How employees describe working at U-Haul
Medical dental vacation personal time team effort
Posted 4 days ago
It was full coverage for the most part.
Posted 10 days ago
Bathrooms are cleaner than s some shops
It a working interview based on performance.
Review from Operations Dept
The way I was treated by customer service was appalling
What it's like to work at U-Haul
- U-Haul employees generally work 8.7 hrs a day
- Employees at U-Haul report the work pace is comfortably fast
- On a typical day, employees at U-Haul have 0 meetings
- 76% of U-Haul employees look forward to interacting with their team every day
- U-Haul employees most often take 0-10 paid vacation and sick days each year
- 55% of U-Haul employees report they are happy with their work life balance
- U-Haul employees never get valuable feedback on how to improve at work
- 62% of U-Haul employees call their work environment positive
Q&A With U-Haul Employees
IDX: 0 TOT: 68
What part of U-Haul's business is growing fastest? What part is having difficulties?
It is all doing very well...
Storage is growing fast, Customer Service is a HUGE problem.
I couldn’t tell you but as far as difficulties I would say self storage
How's the vacation policy at U-Haul?
Top Employee Response
Full time is 2 weeks after 1 full year.
Must be full time to earn paid vacation
After a full year, full time employees get two weeks vacation but the manager has to approve your dates.
If you could make changes, how would you improve the culture at U-Haul?
Its really all good. I cant complain... I wouldnt work any where else..
Put more attention on communication, give incentives and more support
Nothing the culture is fine
What's the pay like for Customer Support roles at U-Haul?
Top Employee Response
Poor, barely above minimum wage, even the salary barley works out to clear minimum wage
9 per hour
For myself personally I’m happy with my pay for my position for the length of time I’ve been with U-Haul. Just over a year and I’ve had 2 raises. As I see it they will pay you if you are reliable and you do your job However if your only there to collect a paycheck than that’s what you will get.
What's the interview process like at U-Haul?
Top Employee Response
Simple and lack of true expectations
LOL, it is simple and last 2 minutes. They tell what your position requires, you except then the job is yours. They care nothing if your work history, do not call previous employer's or references or if you have proper transportation. They will hire anyone off the streets that pass their assessment test. Managers just want enough employees there so they don't have to be. You don't have to dress to impress, a pair of jeans and and a dirty t-shirt will do. They even conduct interviews over the phone to make it faster and convenient for them.
Quick and easy
What benefits does U-Haul provide?
You name they have it.
Medical dental 401k and esop among others
Medical, dental, vision, 401, stock.
How does U-Haul make decisions around promotions?
they pick the best person for the job
They try to promote within and as long as you show interest you have a great chance to be promoted
It up to the manager to approve your promotion. They do not show seniority or give everyone the opportunity. You can ask but if you do not have a fabulous connection with the manager they will brush you off. If your manager says no it won't happen unless you have other connections with someone above the manager.
How much and how often do raises happen at U-Haul?
About a year in most cases
For me 2 times my first year
Every year on your hire date you get .25 cents. If your manager does not give you a raise they have to terminate you.
What kind of people succeed at U-Haul?
All kinds
Hard workers self starters
Arrogant individuals and anyone any leader knows personally.
How do you feel about going to work at U-Haul everyday?
Great
I look forward to it
It's a job so I do what I have to until I can do better. I would not recommend to anyone for a long term employment.
How can I improve my chances of being hired at U-Haul?
Apply
Be energetic and outgoing
Just apply, pass the assessment test, call manager and your hired.
How secure do you feel at your job at U-Haul?
Very
Very secure
No job there is secure that's why they go through employees so much and often.
What are your coworkers at U-Haul like?
They are AWSOME !!!
We all get along very well
Most are very friendly, untrained. They learn and figure things out their selves due to the lack of management training and guidance. Most have full time jobs else where or are full time students. No one stays long. They have a high roll over of employees.
What's the vibe like in the Customer Support dept at U-Haul? How many hours are you working?
Stressful and lacks communication. 10 to 20
It’s fine and I work 35 to 40 hours a week
The vibe is, you come in do your hours and leave. It does not matter if you know the job just wing it and someone else will fix it later. They laugh and talk crap about other people and ignore the phone lines most of the time. I work more hours then I should.
How's the leadership on the Customer Support team at U-Haul?
Horrible
It’s not as good as it should be
The leadership is terrible, they do not work as a team and the leaders do not have a clue of the aspects of support because they do not know the proper functions. Half of the time the leaders are not around or available for support or guidance yet they get all the praise and bonuses while other team members get nothing.
What's the Customer Support team like at U-Haul?
Horrible no communication
Outside of the management it is good
It is horrible. Unprofessional and communication is terrible. No one has the same answer or solution.
What's the office vibe like at U-Haul?
great
The managers stay in their office when they are there.
Friendly and close
What are you most excited about working at U-Haul?
The people
The opportunity to be promoted within
The hands-on work
What do people at U-Haul think about the CEO? What do they do well and what can they improve?
For the most part they are positive about our CEO. As far as changes. You would need to get with them.
He has no idea of the lack of assistance that is given. They do more for the leaders and nothing for the other employees. Managers get large bonuses and nothing for other team members. They/he can start showing more appreciation to the other employees who actually make things happen and less on the managers that actually do nothing but still time and undermean other employees. Also listen and communicate with the team members not just the leaders. Actually show you care about the welfare of the individuals that actually do all the work. A free turkey is nice every year for the holidays but they work hard and deserve a lot more.
No idea. They're so out of touch with the average employee.
What's the best part of your job at U-Haul?
People
Not being micro managed
The wealth of knowledge I can give to new hires and customers.
How's the feedback proccess at U-Haul?
Great
There is no feedback. Managers say they should not have to tell anyone how they are doing, they should already know themselves.
Easy for customers to do. But for some reason positive reviews are rarely put into the system.
What's the company culture like at U-HAUL INTERNATIONAL?
Top Employee Response
Very stale. Not a lot of room for growth or innovation.
Supposedly it's like a family, if your family were to force you to eat healthy, penalize you for bad habits, and fire you for standing up for basic human rights.
Work is fast paced, can be stressful and overwhelming st times, but being able to meet and help new people every day is very rewarding. The CEO of the company cares about the employees and just gave every hourly employee in the company a $500 bonus and pays for every full time employee’s insurance premiums.
Does U-Haul drug test or do a background check?
Top Employee Response
No drug test but they will give you one if you are in an accident or they suspect you are using. However they do background checks
yes they do both
How difficult is it to maintain a social life while in your job at U-Haul?
Not difficult at all
It is difficult unless your a leader/manager.
How challenged are you at U-Haul?
Very
It's challenging due to the lack of communication and support.
Curious about what work's like at U-Haul?
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Should I work at U-Haul?
36% of U-Haul employees would encourage their friends to become coworkers, whereas 19% are neutral and 45% would not recommend working at U-Haul to their friends.
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
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Recently Asked Questions about working at U-Haul
- What makes you the most proud about working at U-Haul?
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- What kind of activities do employees at U-Haul participate in outside of work?
- How helpful was your Customer Support team when you were first hired at U-Haul?
- Does U-Haul drug test or do a background check?